anyone else notice that the new NY labor website is actually WORSE than the old one?? it looks prettier but half the functions don't work right

UPDATE: You guys were right! My account updated today (3 days later) and I got a message saying I qualified for the Extended Benefits program. It says I'm eligible for 13 additional weeks at the same weekly amount as before. So glad I asked here instead of just giving up when I saw 0 benefits remaining. Thanks everyone for your help!

Has anyone else noticed that sometimes the ID.me system says you're verified but NYSDOL still shows you need verification? That happened to me and I had to contact ID.me support to have them manually push the verification status to NYSDOL. Just something to watch out for...

One final tip - after your ID.me verification is complete, check your message inbox in your NYSDOL account. They'll usually send a confirmation that your identity has been verified and when you can expect payments. If you don't see that message within 5 business days of completing verification, that's when you should follow up.

UPDATE: I finally got through to someone! Used the Claimyr service that was suggested and it actually worked - got connected to an agent in about 30 minutes. Turns out it was a system glitch related to the gig work I reported in April. The agent was able to fix it while I was on the phone and my effective days are showing correctly now (43 days). She said my payment for last week should process within 2-3 business days. Such a relief!!! Thank you all for your help!

I had something similar happen last year, but mine was because I answered a certification question wrong. Just one mistake and they shut everything down. Make sure you're answering everything correctly each week. The wording can be tricky especially on the availability to work questions.

my friend got backdated for 3 weeks he missed but that was cuz he was in the hospital and had paperwork to prove it. family emergency might be harder to prove unless you have something to back it up

Just wanted to update everyone - I was able to get through using Claimyr (thanks for that tip!) and spoke with a representative. They helped me submit the TC-403E form right over the phone. The agent said since it's still within the 30-day window and I had a valid reason, it should be approved within 7-10 business days. Such a relief! I'll update again once I actually receive the payment.

I can't believe how COMPLICATED they make this whole process! Why can't they just have a simple system that works?? I had to do ID.me verification TWICE because the first time they said my driver's license was "unreadable" even though it was perfectly clear. Then it took 5 days for my account to unlock! Meanwhile my landlord is threatening eviction and NYSDOL doesn't care at all!!

Update on the ID.me verification process in 2025: The NYSDOL system integration has improved somewhat from previous years. Most accounts now update within 48 hours, but there are still occasional delays during high-volume periods (like the beginning of each month). One thing to note is that after ID.me verification, your account security level changes, which sometimes requires a password reset. If your account is unlocked but you still can't access it, try the "Forgot Password" option and create a new password with the enhanced security requirements.

how did u get thru on the phone so fast???

I used that Claimyr service someone mentioned above. Honestly didn't want to spend the money but after weeks of frustration it was worth it. Got through to a rep in about 30 minutes.

btw when i was in your situation i eventually got through by calling EXACTLY at 8:00am the second they opened. Like i had my phone ready and kept hitting redial. Still took 3 days but finally got someone.

UPDATE: I tried the Claimyr thing someone suggested and it actually worked! Got connected to a real person at NYSDOL after trying for weeks. They fixed my claim issue - turns out there was a verification problem they never told me about. My payments should start processing now. Thanks everyone for the help!!!

The whole system is designed to fail us! I was on unemployment last year and the day after my benefits expired, they announced a new extension program. But guess what? You couldn't apply if your benefits had already expired!! I had to fight for WEEKS to get included. Keep calling them EVERY DAY and document everything. That Claimyr service someone mentioned above is literally the only way I finally got through. Also, check if your city has rent assistance programs. Many places have emergency funds that can cover 1-3 months of rent if you're facing eviction. Don't wait until you get an eviction notice though!

Thank you everyone for all this advice. I've made a to-do list from your suggestions: 1. Contact DOL about extensions (using Claimyr to get through) 2. Visit the career center for training options 3. Call 211 for food resources 4. Check out community fridges and that Too Good To Go app 5. Look into part-time retail/grocery work 6. Expand my job search to include lower positions 7. Research rent assistance programs Feel a little less hopeless now knowing there are options I haven't tried yet. Will update if I have any luck.

That's a great tip. The supervisor review request can sometimes bypass the standard appeal timeline. Just be sure to include your claim ID number and the specific determination date you're contesting when you submit that request.

Will definitely try this approach too. At this point I'm willing to try anything to speed up the process. Thank you!

Anyone have the secret phone number for nysdol? I heard theres a different one that actually gets answered. My cousin's roommate got through right away using it when she had the same issue after her BYE date.

FINAL UPDATE: I finally got this resolved! After trying for days to get through on the phone with no luck, I decided to try that Claimyr service someone mentioned. I was connected to a NYSDOL agent in about 30 minutes. The agent explained that my account was stuck in what they call a "BYE date review queue" and that my email response had been received but not processed. She manually released my pending payments while I was on the phone! The money should be in my account in 1-2 business days. For anyone else stuck after their BYE date - definitely mention specifically that you're dealing with pending payments after a BYE date when you talk to someone. Apparently that helps them know exactly what needs to be fixed. Such a relief to finally have this resolved!