Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.
Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.
Using Claimyr will:
- Connect you to a human agent at the NYDOL
- Skip the long phone menu
- Call the correct department
- Redial until on hold
- Forward a call to your phone with reduced hold time
- Give you free callbacks if the NYDOL drops your call
If I could give 10 stars I would
If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
Really made a difference
Really made a difference, save me time and energy from going to a local office for making the call.
Worth not wasting your time calling for hours.
Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.
An incredibly helpful service
An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!
Consistent,frustration free, quality Service.
Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.
IT WORKS!! Not a scam!
I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!
Ask the community...
- DO post questions about your issues.
- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
Join the conversation
Join the conversation
This happened to my cousin and she never got that week back even though she called. The NYS Department of Labor rep told her that missing the deadline means you forfeit that week's benefits period. Maybe it depends on who you talk to but just wanted to give you a heads up that it might not work out.
That's not correct. Late filing is allowed for good cause. Your cousin might not have provided adequate documentation or explanation.
I work as a benefits advocate and can confirm that NYS allows late filing for good cause within 30 days of the missed deadline. Family emergency absolutely qualifies. When you call, be prepared to explain the situation clearly and mention you have hospital documentation ready if needed. The key is being persistent - if the first rep says no, politely ask to speak with a supervisor. Also, make sure you continue filing your weekly certifications on time going forward so this doesn't impact your ongoing eligibility. Don't let anyone tell you that missing one week forfeits it permanently - that's not how the system works when you have valid cause.
This is really helpful, thank you @Mateo Silva! It's reassuring to hear from someone who works in this field. I have the hospital records ready and will definitely be persistent if they give me pushback. Quick question - when you say "within 30 days" does that clock start from the missed deadline or from when I first try to file the late claim? I missed Sunday's deadline so I want to make sure I'm not running out of time.
Join the conversation
I've been on way2go for about 3 weeks now and this thread has been incredibly helpful! I was certifying randomly throughout the week and couldn't figure out why my deposits were so inconsistent. After reading everyone's experiences, I realize I need to stick to that Sunday night deadline to get into the first processing batch. One question though - does the exact time you certify on Sunday matter, or just that it's before midnight? Like if I certify at 6 PM Sunday vs 11 PM Sunday, will that affect when the deposit hits on Tuesday morning? Also, I'm definitely downloading the way2go app for those push notifications - seems like everyone swears by them for reducing the anxiety of constantly checking your balance!
Great question! From what I've observed over the past few months, the exact time you certify on Sunday doesn't seem to make a huge difference as long as it's before midnight. I've certified as early as 4 PM and as late as 11:30 PM on Sundays and still gotten my deposit around the same time Tuesday morning (usually between 3-4 AM). The key is just making it into that first overnight processing batch that runs Monday night/Tuesday morning. However, I have noticed that certifying really late Sunday night (like after 11 PM) occasionally pushes my deposit to the later end of the Tuesday morning window, but it's still the same day. The way2go app notifications are definitely worth it - I used to wake up at random hours checking my balance like a maniac, but now I just wake up to a notification that it's already there. Much better for your sanity! You're going to find the timing much more predictable once you stick to that Sunday routine.
I've been on way2go for about 6 weeks and want to echo what everyone's saying about the Sunday certification timing - it really does make all the difference! I used to certify whenever I remembered during the week and my deposits were completely unpredictable. Since I started certifying every Sunday by 9 PM, my deposits hit like clockwork between 3-4 AM on Tuesday. One additional thing I discovered is that you can actually log into your NY.gov unemployment portal around midnight Monday/Tuesday and sometimes see your payment status change to "issued" a few hours before it actually posts to your way2go card. It's a nice way to get early confirmation that your payment is in the system and coming soon. Also, definitely set up those app notifications - I can't stress enough how much better it is to wake up to an alert that your money is there rather than anxiously checking your balance at 2 AM!
Join the conversation
Have you tried contacting your local One-Stop Career Center? They sometimes have direct lines to NYS DOL staff that can help resolve holds faster than the main helpline. Also, if you're facing financial hardship, you might qualify for emergency assistance programs through local social services while waiting for your unemployment to clear. I had a similar hold that turned out to be a system glitch - they were waiting for wage verification from an employer that had already been submitted. Keep documenting all your attempts to contact them in case you need to escalate later.
That's really helpful advice about the One-Stop Career Centers - I didn't know they had direct lines! @2d3087dd5b7a How do I find my local center? And what kind of documentation should I bring when I contact them about the hold? I've been keeping screenshots of my claim status but not sure what else might be useful.
I went through this exact situation last year and it turned out to be an identity verification hold that wasn't showing up in my portal. The NYS DOL has been implementing more fraud prevention measures that can trigger silent holds. Try logging into your NY.gov ID account (not just the unemployment portal) and check if there are any identity verification requests there. Also, double-check that your direct deposit information matches exactly what's on file with your bank - even small discrepancies in how your name appears can cause payment holds. If you're still stuck after checking these, try calling right when they open at 8 AM on weekdays - I had better luck getting through early morning rather than later in the day.
@0aac8af130d2 This identity verification angle is really interesting - I just checked my NY.gov ID account and there's actually a pending verification request that I completely missed! It's asking for a photo of my driver's license and a selfie. How long did it take for your payments to release after you completed the identity verification? I'm hoping this is finally the answer to my 2-week hold situation.
@0aac8af130d2 @4c9bd1943bf6 I'm seeing this identity verification thread and it's giving me hope! I just logged into my NY.gov ID account like you suggested and I don't see any pending verification requests there, but maybe that's not what's causing my hold. @0aac8af130d2 you mentioned checking that direct deposit info matches exactly - when you say "exactly" do you mean like if my bank has my name as "Rajiv P Kumar" but unemployment has "Rajiv Kumar" that could cause issues? Because now that I think about it, I'm not 100% sure how my name appears in their system vs my bank account.
Join the conversation
Sorry to hear about the potential layoff situation - that's really stressful! Just wanted to add that when you do file with NYS Department of Labor, make sure you have your direct deposit info ready so you can get payments faster once approved. Also, if your employer offers any severance package, that might affect when your benefits start, so mention it when you file your claim. The good news is layoffs are pretty straightforward cases for unemployment eligibility compared to other separation reasons.
That's a great point about severance pay! @Caden Nguyen - definitely be upfront about any severance when you file. NYS Department of Labor has specific rules about how severance affects your benefit start date. Some types of severance might delay when you can start collecting, but it s'better to report it accurately from the beginning than have issues later. The direct deposit tip is solid too - saves you from waiting for checks in the mail.
Hey @Caden Nguyen, I went through a layoff situation about 8 months ago and understand how overwhelming it can feel. One thing that really helped me was creating a simple checklist beforehand - gather your pay stubs from the last 18 months, write down your exact employment dates, and screenshot any layoff communications from your employer. The NYS Department of Labor website can be glitchy during peak times, so try filing early morning or late evening if you run into issues. Also, don't stress too much about the exact benefit amount calculation - the system will figure that out based on your wage history. Focus on getting the claim filed quickly and staying on top of your weekly certifications. You've got this!
@Yuki Watanabe this is such helpful advice! I m'definitely going to start gathering those documents now rather than waiting. The checklist idea is brilliant - I m'already feeling less scattered just thinking about having everything organized beforehand. Do you remember roughly how long it took from when you filed to when you received your first payment? And did you have any issues with the weekly certifications or were those pretty straightforward once you got into the routine?
Anna Xian
I'm currently in week 2 of waiting for my determination and this thread has been incredibly reassuring! I filed after being laid off from a tech company due to restructuring, and like many others here, I've been anxiously checking my.ny.gov multiple times a day with no updates. The lack of communication from NYS Department of Labor about expected timelines is really stressful when you're already dealing with job loss. Reading everyone's experiences here makes me realize that 2-4 weeks seems to be the norm for straightforward cases, which gives me some peace of mind. I've been keeping up with my weekly certifications and job search activities, and thankfully haven't received any requests for additional documentation yet. It's frustrating how opaque the process is, but knowing that most people eventually get approved helps me stay patient. Thanks to everyone for sharing their stories - this community support means a lot during such an uncertain time!
0 coins
Giovanni Martello
•I'm in the exact same situation - week 2 of waiting after a tech layoff and checking my.ny.gov obsessively! It's such a relief to find this thread because the official channels give you basically zero information about what to expect timeline-wise. Your case sounds really similar to mine (single employer, clear layoff reason, no additional docs requested) so hopefully we'll both hear back in the next week or two. The financial stress while waiting is real, but reading through everyone's experiences here has definitely helped calm my nerves. It sounds like most people do get approved, it's just a matter of patience. Hang in there - we've got this!
0 coins
Olivia Kay
I'm in week 3 of waiting for my determination and can totally relate to everyone's stress and frustration here! Filed after being laid off from my retail job and have been certifying weekly but still showing "determination pending" with no updates. This thread has been such a lifesaver - the official NYS Department of Labor site tells you basically nothing about realistic timelines, but seeing everyone's real experiences here makes me feel so much better about the wait. It sounds like 2-4 weeks is pretty normal for straightforward layoffs, which gives me hope I'll hear something soon. The financial anxiety is real when you're unemployed and waiting on this income, but knowing we're all going through the same process helps. I've been keeping detailed records of my job applications and making sure to do everything correctly on my end. Fingers crossed we all get our approvals soon! Thanks to everyone for sharing - this community support has been invaluable during such an uncertain time.
0 coins