NY unemployment not paying for weeks after BYE date - answered their email but still nothing

This exact thing happened to me in February 2025. After my BYE date, there's always a review process where they verify you're still eligible. Even though you called, their system probably flagged those weeks for additional verification. The email response you sent likely went into their queue, but they're seriously backed up right now. What worked for me was sending a secure message through the NY.gov account messaging center specifically mentioning the weeks that were pending and referencing the email they sent you. Be sure to include all the details - the dates of the weeks in question, that you responded to their email, and that you're experiencing financial hardship. It took about 4-5 days after sending that message before my payments were released.

omg same!!!! been waiting 4 weeks after bye date, did everything they asked. Called 36 times yesterday NO JOKE and couldnt get through to ANYONE. this is so frustrating!!!!

The BYE date transition has been particularly problematic in the NYSDOL system since they updated their processing software in January 2025. Here's what's happening: 1. When you reach your BYE date, the system automatically initiates a review process 2. Even though you called and a representative reactivated your claim, there's a secondary verification process for the specific weeks in question 3. The email response system and the claims processing system are unfortunately not well-integrated Your response to their email likely went to a separate queue than your claim file. The best approach is three-pronged: 1. Send a secure message through your NY.gov account as suggested 2. Call again specifically asking for the BYE transition team (use this exact terminology) 3. Continue certifying weekly while this gets resolved Typically, these issues are resolved within 4-6 weeks, but you shouldn't have to wait that long if you're proactive.

i had this happen in march my benefits got stuck for like 3 weeks after my bye date... then suddenly they all came through at once without me doing anything special. just keep certifying and wait it out maybe?

Update: I've been trying all week to get through on the phone with zero luck. Sent a secure message through my account 4 days ago but haven't heard anything back. I'm going to keep certifying like everyone suggested but I'm getting really worried about making rent this month. This is so frustrating!

Quick follow-up since many are having this issue: The specific reason this happens is that after your BYE date, the NYSDOL system requires a new monetary determination even if you have remaining benefits on your claim. When you called, they probably initiated this process, but didn't specifically release the pending weeks. The email they sent was part of their verification process, but responding to it doesn't automatically release the payments. It just provides the information they need for their review. When you call again, specifically say: "I need to speak with someone about releasing pending payments after my BYE date redetermination." This specific phrasing helps get you to the right department.

Anyone have the secret phone number for nysdol? I heard theres a different one that actually gets answered. My cousin's roommate got through right away using it when she had the same issue after her BYE date.

FINAL UPDATE: I finally got this resolved! After trying for days to get through on the phone with no luck, I decided to try that Claimyr service someone mentioned. I was connected to a NYSDOL agent in about 30 minutes. The agent explained that my account was stuck in what they call a "BYE date review queue" and that my email response had been received but not processed. She manually released my pending payments while I was on the phone! The money should be in my account in 1-2 business days. For anyone else stuck after their BYE date - definitely mention specifically that you're dealing with pending payments after a BYE date when you talk to someone. Apparently that helps them know exactly what needs to be fixed. Such a relief to finally have this resolved!