Where to fax address proof for NY unemployment claim update?

You can fax your address change documentation to the NYSDOL at (518) 457-9378. Make sure to include your full name, NY.gov ID, and the last 4 digits of your SSN on a cover sheet. Alternatively, you can mail it to: NYS Department of Labor, PO Box 15130, Albany, NY 12212-5130. Processing by mail typically takes 7-10 business days, while faxes are usually processed in 3-5 business days. Always keep a copy of whatever you send them!

u can also try ur local library they usually have fax services for like $1 per page

I went through this last month and let me tell you - faxing is actually faster than mailing! I sent my stuff by mail first and waited TWO WEEKS with no updates. Then I faxed the same documents and my address was updated in the system within 4 days. Definitely include your claim ID number on every single page you fax in case the pages get separated. And call to confirm they received it after a day or two.

Trying to call NYSDOL is absolutely POINTLESS!!! I spent THREE DAYS trying to get through to verify they received my faxed documents. Every time I called it was either busy signals or disconnections after waiting an hour+. The system is BROKEN and nobody cares about claimants struggling to update basic info!!

jus want to mention - make sure ur proof of address is on the approved list. they rejected my cell phone bill but accepted my electric bill. also bank statements work. anything govt issued is best like drivers license with new address

When I had to update my address I actually ended up going to my local NY Career Center and they helped me fax everything right there. Might be worth checking if there's one near you if the faxing doesn't work out. The staff was surprisingly helpful and I got confirmation right away that everything was received.

Update: I faxed my documents yesterday using the number provided and called today using that Claimyr service someone mentioned below. It actually worked! The agent confirmed they received my fax and said my address should be updated in the system within 3-5 business days. Thanks everyone for all your help! What a relief!

Pro tip: when you fax your address proof, make sure to write "ADDRESS CHANGE REQUEST" in big letters at the top of your cover sheet. I learned this the hard way when my first fax got lost in their system because they didn't know what department to route it to. Also, if you have a lease agreement or mortgage statement, those are usually processed faster than utility bills in my experience. Good luck!

Just wanted to add that if you're having trouble with the fax going through (sometimes their line is busy), try sending it during off-peak hours like early morning or late evening. I had to try 3 times before it went through successfully. Also, keep your fax confirmation receipt - I had to reference the transmission time when I called to confirm they received it. The whole process is frustrating but hang in there, it does get resolved eventually!

I just went through this process last week and wanted to share another option that worked for me. If you have a smartphone, there are apps like CamScanner or Adobe Scan that can turn your documents into high-quality PDFs, and then you can use online fax services like HelloFax or FaxZero to send them directly from your phone. This saved me a trip to find a physical fax machine. Just make sure your documents are clear and legible before sending. Also, double-check that all pages went through - I had one page that didn't transmit properly the first time and had to resend it.

For anyone still struggling with this, I found that sending your documents via certified mail with return receipt requested can actually be more reliable than faxing if you're not in a rush. Yes, it takes longer (10-14 days), but you get proof of delivery and it creates a paper trail. I did this after my fax seemed to disappear into the void, and the certified mail worked perfectly. Cost me about $7 but gave me peace of mind. Just make sure to include a cover letter with your claim details, SSN last 4 digits, and clearly state "ADDRESS CHANGE DOCUMENTATION" at the top.

I just went through this exact same situation a few weeks ago and completely understand your frustration! The NYSDOL system can be so confusing. Based on my experience, I'd definitely recommend faxing over mailing - it's much faster. I used the fax number (518) 457-9378 that someone mentioned above, and my address was updated within a week. One thing I learned is to make sure you include a clear cover sheet with your full name, NY.gov ID, claim number, and write "ADDRESS CHANGE REQUEST" in large letters at the top. Also, acceptable documents include utility bills (gas/electric work best), bank statements, lease agreements, or any government-issued mail to your new address. Avoid using cell phone bills as they're often rejected. If you don't have access to a fax machine, most UPS stores, libraries, or even some pharmacies offer fax services for a small fee. Good luck and hang in there - it will get resolved!

Adding to what everyone has shared - I recently helped my neighbor with this exact issue and we discovered that if you're updating your address due to a recent move, NYSDOL actually prefers a combination of documents rather than just one. We sent his lease agreement AND a utility bill together, and it was processed super quickly (3 days). Also, if you're renting and don't have utilities in your name yet, a letter from your landlord on letterhead confirming your tenancy with move-in date can work as supporting documentation. Just make sure it's signed and dated. The key is being thorough with your documentation package - it prevents them from having to request additional info later which just delays everything further.

Just want to echo what everyone else has said about faxing being way faster than mail! I went through this same process about 3 months ago and it was such a headache at first. What finally worked for me was using the fax number (518) 457-9378 that Scarlett mentioned, but I also made sure to send it during early morning hours (around 7-8 AM) when their system seemed less busy. One additional tip - if you're sending multiple pages, write your claim number at the bottom of EVERY single page in case they get separated. I learned this after my first attempt where only 2 out of 3 pages made it through properly. Also, keep trying the fax if it doesn't go through the first time - their line can be busy. It took me 4 attempts but once it went through, my address was updated within 5 business days. Don't give up!

I've been following this thread as someone who went through address verification issues last year, and I wanted to add one more tip that saved me a lot of stress. If you're in a time crunch and worried about your benefits being delayed, you can actually update your mailing address online through NY.gov while you're waiting for the formal address change documentation to be processed. This way your correspondence (like determination letters) will still reach you at your new address even if the system hasn't fully processed your address change yet. Just log into your NY.gov account, go to "Profile Settings" and update your mailing address there. It won't lift the hold on your benefits, but at least you won't miss any important notices while waiting for the documentation review. This temporary workaround helped me avoid missing a critical appeal deadline when I was in a similar situation.