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Cole Roush

Where to fax address proof for NY unemployment claim update?

I need to update my address on my NY unemployment claim but the website says I need to send proof of my new address. Does anyone know where I can fax these documents? The NYSDOL website is so confusing and I can't find a fax number anywhere. I tried calling but after 2 hours on hold I gave up. Should I mail it instead? How long will it take to process if I do that? My benefits are on hold until they verify my new address and I'm getting worried.

Scarlett Forster

You can fax your address change documentation to the NYSDOL at (518) 457-9378. Make sure to include your full name, NY.gov ID, and the last 4 digits of your SSN on a cover sheet. Alternatively, you can mail it to: NYS Department of Labor, PO Box 15130, Albany, NY 12212-5130. Processing by mail typically takes 7-10 business days, while faxes are usually processed in 3-5 business days. Always keep a copy of whatever you send them!

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Cole Roush

Thank you so much! I'll try faxing it tomorrow. Do you know if I need to include any specific form with the proof of address or just the documents themselves?

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Arnav Bengali

u can also try ur local library they usually have fax services for like $1 per page

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Sayid Hassan

The UPS Store also does faxing if you don't have a library nearby. That's what I used when I had to send my ID docs.

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Rachel Tao

I went through this last month and let me tell you - faxing is actually faster than mailing! I sent my stuff by mail first and waited TWO WEEKS with no updates. Then I faxed the same documents and my address was updated in the system within 4 days. Definitely include your claim ID number on every single page you fax in case the pages get separated. And call to confirm they received it after a day or two.

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Cole Roush

That's really helpful to know, thank you! I'll definitely include my claim ID on every page. Did you have to call them after faxing to get them to process it, or did they just do it automatically?

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Rachel Tao

They processed it automatically after I faxed it, but I did call to confirm they received the fax. That way I knew they had it in their system and wasn't just sitting in a pile somewhere.

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Derek Olson

Trying to call NYSDOL is absolutely POINTLESS!!! I spent THREE DAYS trying to get through to verify they received my faxed documents. Every time I called it was either busy signals or disconnections after waiting an hour+. The system is BROKEN and nobody cares about claimants struggling to update basic info!!

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Danielle Mays

I had the same frustrating experience until I tried using Claimyr (claimyr.com). It's a service that helps you reach an actual NYSDOL agent without the endless waiting. They have a demo video at https://youtu.be/Rdqa1gKtxuE that shows how it works. It saved me hours of frustration when I needed to confirm my address change went through. Totally worth it since I got my issue resolved in one call instead of days of trying.

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Roger Romero

jus want to mention - make sure ur proof of address is on the approved list. they rejected my cell phone bill but accepted my electric bill. also bank statements work. anything govt issued is best like drivers license with new address

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Cole Roush

Oh that's good to know! I was going to use my cell phone bill. I'll use my electric bill instead. Thanks for the tip!

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Sayid Hassan

When I had to update my address I actually ended up going to my local NY Career Center and they helped me fax everything right there. Might be worth checking if there's one near you if the faxing doesn't work out. The staff was surprisingly helpful and I got confirmation right away that everything was received.

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Arnav Bengali

not all career centers offer this tho some are still closed or reduced services since covid, call before u go

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Cole Roush

Update: I faxed my documents yesterday using the number provided and called today using that Claimyr service someone mentioned below. It actually worked! The agent confirmed they received my fax and said my address should be updated in the system within 3-5 business days. Thanks everyone for all your help! What a relief!

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Scarlett Forster

That's great to hear! Glad you got it sorted out. Once the address is updated in their system, you should receive a confirmation letter at your new address. If your benefits were on hold, they should resume with your next certification after the address is verified.

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