New York Unemployment

Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.

Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.


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Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

Read all of our Trustpilot reviews

Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

Zoe Christodoulou

anyone else notice how the deadline dates keep changing from year to year? last year it was june 30, now may 15? so annoying they can't keep anything consistent

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Jamal Thompson

EVERYTHING about NY unemployment changes constantly!!! The website says one thing, the handbook another, and the people on the phone tell you something completely different! It's like they WANT us to make mistakes!!

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StarSurfer

Just as a follow-up: I noticed in your original post you mentioned sending 2023 earnings for a 2025 claim. As the claims rep pointed out, you'll likely need 2024 earnings documentation instead. The base period for unemployment calculations is usually the first four of the last five completed calendar quarters before you filed your claim. Double-check your notice to confirm exactly which year they're requesting.

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Yuki Nakamura

Thank you for catching that! You're right - I just double-checked my notice and it is asking for 2024 documentation. I definitely would have sent the wrong year's forms if you hadn't pointed this out!

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Emma Wilson

Awesome! Make sure you take screenshots of the confirmation page just in case. NY unemployment has a habit of

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CosmicCowboy

Great idea - just took screenshots of everything including the confirmation number. Better safe than sorry!

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How long after ID.me verification does NY unemployment release held funds?

My uncle going to drive me nuts yall! Been living with him while waiting on my ny unemployment benefits and he keeps asking when I'm getting paid 😩 I finally got the ID.me verification email and completed it yesterday. How long after you do the ID ME do you receive any money that's being held from you? Do you need to call them after you do the ID ME? Or just wait? I'm so confused and really need this $$ asap!

Marcus Marsh

Just to give you a complete picture: About 60% of ID.me verifications process automatically within 5 business days. The other 40% require some form of manual review or intervention. There's no way to know in advance which category you'll fall into.\n\nIf you're in a financial emergency situation, mention that specifically when you call - they have procedures to expedite payments for hardship cases. Not guaranteed, but it can help prioritize your claim.

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Katherine Shultz

Thank you so much. I'm definitely in a hardship situation - staying with my uncle because I couldn't make rent last month. I'll try calling tomorrow morning.

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Zane Gray

One thing that helped me was filling out the callback request form on their website. They actually called me back within 2 days. This was back in February though, so not sure if they're still processing those requests efficiently now.

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Maggie Martinez

CALLBACK FORM IS USELESS!!!! Filled it out TWICE already with no response!!!! They just ignore those forms completely!!!

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Aileen Rodriguez

Update: Just got an email notification that my payment is being processed! Should hit my account by Monday. So relieved this nightmare is finally over. Thanks again everyone for the support and suggestions!

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Lia Quinn

nice! let us know when it actually hits ur account. mine said processing for like 2 weeks before anything happened

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Sayid Hassan

When I had to update my address I actually ended up going to my local NY Career Center and they helped me fax everything right there. Might be worth checking if there's one near you if the faxing doesn't work out. The staff was surprisingly helpful and I got confirmation right away that everything was received.

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Arnav Bengali

not all career centers offer this tho some are still closed or reduced services since covid, call before u go

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Cole Roush

Update: I faxed my documents yesterday using the number provided and called today using that Claimyr service someone mentioned below. It actually worked! The agent confirmed they received my fax and said my address should be updated in the system within 3-5 business days. Thanks everyone for all your help! What a relief!

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Scarlett Forster

That's great to hear! Glad you got it sorted out. Once the address is updated in their system, you should receive a confirmation letter at your new address. If your benefits were on hold, they should resume with your next certification after the address is verified.

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AstroExplorer

Update: I checked the Message Center like someone suggested and found a request for additional employment verification that was sent 4 days ago! No email notification or anything. Uploaded the documents they needed right away. Hopefully this speeds things up! Thank you all for the help!

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Ava Johnson

Glad you found it! The exact same thing happened to me. Once you upload those documents, it usually takes 2-3 business days for them to process and then payment should come shortly after. Make sure to keep doing your weekly certifications in the meantime!

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AstroExplorer

Will do, thanks! I'll come back and update once I get paid in case it helps someone else with the same question.

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Miguel Diaz

My sister waited 2 weeks after approval for her first payment, but that was because her last employer contested her claim. Once that was resolved the money came within 2 days. Did you leave your last job voluntarily? That can cause delays too.

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AstroExplorer

I was laid off due to downsizing, so it wasn't voluntary. But I found the issue in my Message Center - they needed additional pay stubs that I didn't know they were asking for. Just submitted them!

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Adrian Hughes

btw if u lost ur old card u can call keybank to get a new 1. faster than waiting for unemployment to send it

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Oliver Alexander

Update: My payment just posted to my old card! Checked the balance through the KeyBank phone system and it's there. Thanks everyone for your help!

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Ian Armstrong

Great news! Glad it worked out for you. For future reference, you can also set up direct deposit to your bank account through your NY.gov profile if you prefer that over the debit card.

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Arnav Bengali

when i was on unemployment in 2025 i tried calling for 2 weeks straight and couldnt get thru then i saw someone mention that claimyr thing and it actually worked! the unemployment lady i talked to was super helpful once i actually got to her. sometimes you just gotta pay to skip the line i guess lol

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Cole Roush

That service seems to be helping a lot of people. Might be worth it just to get a definite answer about my situation instead of guessing. Thanks for sharing your experience!

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Sayid Hassan

Just to follow up - after you speak with NYSDOL, whether through regular channels or using a service, make sure to document everything from that conversation. Get the agent's ID number if possible, and take detailed notes about what they tell you. This will help if there are any discrepancies later. Also, be prepared to provide documentation showing: 1. Your medical clearance to return to work 2. Evidence your position was permanently filled 3. That you're actively seeking work Keep a detailed log of all your job search activities as NYSDOL may request this information during your benefit period.

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Cole Roush

This is really helpful advice. I'll definitely get the agent's ID and keep detailed notes. I've already started applying for jobs and keeping track of applications, so I'll continue documenting everything carefully.

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Theodore Nelson

To summarize for everyone confused about this topic: 1. For 2025 taxes, unemployment benefits ARE taxable income both federally and in NY state 2. There is no special March 26 deadline that affects your refund eligibility 3. File by April 15th to avoid late penalties (unless the IRS announces an extension) 4. Your tax software or preparer should automatically calculate the correct tax treatment for your unemployment benefits 5. If you need specific guidance for your situation, speak with a tax professional or try to reach the NY tax department directly Hope this helps clear things up!

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Carmella Fromis

This is super helpful - thank you for breaking it down so clearly! I think I was confusing this with some special covid rule from previous years.

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Ellie Simpson

WAIT ONE MORE THING!! Make sure you opted to have taxes withheld from your weekly unemployment payments!!! I didn't realize I needed to select this when I first applied and ended up owing a BUNCH at tax time last year. It was a total nightmare!!!!

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Carmella Fromis

Yikes, thanks for the warning! I did select the withholding option when I applied, so hopefully I'm covered there. Sorry you had to learn that the hard way!

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Zara Mirza

same thing happened to my neighbor last year when she was in south america for a few months. pretty sure its because ur abroad, their system blocks foreign ips

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Diego Chavez

UPDATE: I was able to get through to someone at NY unemployment! I used the Claimyr service that someone suggested earlier and got connected to an agent within 25 minutes (which is miraculous compared to my previous attempts). The agent confirmed they can mail my 1099-G to my parents' address in New York. They said it should arrive within 7-10 business days. Just wanted to update in case anyone else has a similar issue. Thanks everyone for your help!

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NeonNebula

Glad you were able to get it resolved! For future reference, you can also request that they email you a PDF version of your 1099-G if you're still abroad when next year's tax season comes around. You'll need to specifically ask for this option as they don't always offer it upfront, but many agents can do this with supervisor approval if you explain your situation.

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Sean Kelly

nice!! thx for updating us. i hate when ppl just disappear after asking for help lol

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