New York Unemployment

Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.

Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.



Fox KTVUABC 7CBSSan Francisco Chronicle

Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

Read all of our Trustpilot reviews


Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

I'm going through this exact same situation! Filed my claim about 8 days ago after a layoff and still showing pending status. The waiting is absolutely nerve-wracking, especially when you're trying to plan your finances around when benefits might start coming in. I've been religiously doing my weekly certifications based on all the advice here, even though it feels weird certifying for weeks when you don't even know if you're approved yet. One thing that's helped me cope with the uncertainty is creating a daily routine - I check my account once in the morning with my coffee instead of obsessively refreshing throughout the day. The phone system has been a complete nightmare for me too - I think I've tried calling 5 times and either can't get in the queue or get disconnected after hours of waiting. Reading everyone's experiences here is really comforting though - it sounds like 2-3 weeks is pretty standard even for straightforward layoffs, and the pending status doesn't mean anything is wrong. We just have to trust the process even though it's incredibly stressful when you need those benefits!

0 coins

I'm in almost the exact same timeline as you - filed 9 days ago and also stuck on pending! The daily routine idea is really smart - I've definitely been guilty of checking way too often throughout the day and it just makes the anxiety worse. It's so helpful to hear from someone else who's dealing with the same phone system nightmare. I tried calling again yesterday and waited 90 minutes before getting disconnected, which was incredibly frustrating. But reading through all these responses has made me feel so much better about the timeline. It sounds like we're still well within the normal range, even though every day feels like forever when you're counting on those benefits. Thanks for sharing your experience - it's reassuring to know there are others just a day ahead of me going through the same process. Fingers crossed we both hear something soon!

0 coins

I'm currently in the same situation - filed my claim 7 days ago and still showing pending status. The waiting is definitely anxiety-inducing, especially when you're used to having more certainty about your finances. What's been helpful for me is remembering that the NYS Department of Labor processes thousands of claims, so even though 10 days feels like forever to us, it's actually still pretty early in their timeline. I've also been keeping a simple checklist to make sure I'm doing everything right: weekly certifications (check), all required documents uploaded (check), contact info updated (check). Sometimes having that visual confirmation that you've done everything correctly can help ease the worry that something went wrong with your application. One thing I learned from a friend who went through this last year is that the system often updates overnight, so if you're going to check, early morning tends to be when you'd see any changes. Hang in there - based on everyone's experiences here, it sounds like we're all still well within the normal processing window!

0 coins

That checklist approach is brilliant! I'm definitely going to steal that idea - having that visual confirmation that you've done everything correctly is so much better than constantly second-guessing yourself. I'm on day 5 of my claim and already feeling anxious about the wait, so it's really reassuring to hear from someone just a couple days ahead of me who's staying organized and positive about the process. The tip about checking early morning makes total sense too - I've been randomly checking throughout the day which probably isn't the most efficient approach. Thanks for sharing such practical advice while we're all navigating this stressful waiting period together!

0 coins

I'm really sorry you're dealing with this stress, Connor! From what I've read in all these responses, it sounds like you're in a much better position than you think. The fact that your write-ups are for minor things like being a few minutes late or folding issues definitely works in your favor - those don't meet the legal standard for misconduct in New York. I'd also suggest taking photos of your work schedule and any documentation showing you've been a reliable employee overall. Sometimes it helps to show a pattern of good performance despite these recent nitpicky write-ups. One more tip - if they do fire you, ask for the termination reason in writing. Some employers will be vague verbally but more honest in writing, which can help your case with NYS Department of Labor. You've got 8 months of work history and what sounds like a pretty clear case of being terminated for non-misconduct reasons. Try not to let the anxiety consume you - focus on what you can control like gathering your documentation and being ready to file immediately if needed.

0 coins

@Fiona Sand This is such thoughtful advice! I hadn t'thought about asking for the termination reason in writing - that s'brilliant. You re'absolutely right that employers might be more careful about what they put in writing versus what they say verbally. Taking photos of my schedule is also a great idea to show I ve'been showing up consistently despite the occasional few minutes late here and there. I really appreciate how everyone in this community has been so supportive and shared their experiences. It s'helping me realize that this situation, while stressful, is probably going to work out okay. I m'definitely feeling more prepared and less panicked about the possibility of losing my job. Thank you for the encouragement - it means a lot!

0 coins

Amina Bah

I'm new to this community but I've been following unemployment issues in NY for a while. One thing I wanted to add that I haven't seen mentioned yet - when you file your claim, NYS Department of Labor will ask about your reason for separation. There's actually a specific category for "discharged for reasons other than misconduct" which sounds like exactly what your situation would fall under. Also, since you mentioned this is your first real job since college, make sure you have all your wage information ready when you apply - they'll need details about your earnings for the past 18 months to calculate your benefit amount. The good news is that retail jobs like yours rarely involve the kind of serious misconduct that would disqualify you from benefits. From everything you've described, it sounds like your employer is just trying to manage you out rather than dealing with any real performance issues. Stay strong and don't let them pressure you into quitting - that would definitely hurt your unemployment eligibility!

0 coins

omg yes get that fixed!! I worked somewhere that did this by accident for like 6 months before anyone noticed

0 coins

Definitely sounds like a payroll error! As others mentioned, FUTA is entirely the employer's responsibility - you should never see it deducted from your paycheck. In New York, employees don't pay into unemployment insurance at all, unlike some other states. I'd recommend bringing your pay stub to HR right away and asking them to explain the deduction. They'll likely need to correct it and reimburse you for any amounts already taken. Also keep documentation of this in case you need to reference it later when dealing with NYS Department of Labor for any unemployment benefits.

0 coins

I had a similar situation last year with a seasonal job that ended. One thing to keep in mind is that when you reopen, they'll ask about your job search activities during the gap period. You don't necessarily need to have been actively searching the entire 6 weeks your claim was closed, but you should be prepared to explain what you were doing (like if you were expecting to be called back to work, dealing with personal issues, etc.). Also, make sure you file your weekly certification as soon as your claim is reopened - don't wait! The system can be glitchy and sometimes there's a delay between when you reopen and when the weekly filing option becomes available. If you run into any technical issues with the my.ny.gov site, try using a different browser or clearing your cache.

0 coins

This is excellent advice about the job search activities question! I'm going through this process right now and was worried about that exact issue. During my 6-week gap, I wasn't actively searching because I thought my temp assignment might get extended, but it sounds like having a reasonable explanation is what matters. The tip about filing the weekly certification immediately after reopening is also super helpful - I'll make sure to do that right away. Has anyone else had issues with the my.ny.gov site being slow or timing out during the reopen process? I want to make sure I don't lose my progress halfway through.

0 coins

@Sophie Duck Yes, the my.ny.gov site can definitely be glitchy! I had timeout issues when I was reopening my claim too. A few things that helped me: try doing it early in the morning or late evening when there s'less traffic, use Chrome or Firefox instead of Safari, and make sure you save your progress frequently if the system allows it. If you get timed out, don t'panic - you can usually pick up where you left off by logging back in. Also, I d'recommend having all your information ready before you start employment (dates, reason for separation, etc. so) you can fill it out quickly without having to stop and look things up. The system seemed to work better for me when I completed the whole process in one sitting rather than leaving it partially done.

0 coins

I just went through this exact situation a month ago! The key thing is to make sure you're still within your benefit year before trying to reopen. You can check this on your my.ny.gov account - it should show your benefit year dates somewhere in your claim summary. When I reopened mine, I had to answer questions about why I became unemployed again and confirm I was able and available for work. The process took about 3-4 business days for me, and then I could start filing weekly certifications again. One heads up - they may ask you to do a phone interview if there are any questions about your job separation, so make sure you have documentation about when and why your temp job ended. The reopening process is definitely better than filing a new claim since it preserves your original weekly benefit amount!

0 coins

This is really reassuring to hear from someone who just went through this! I'm definitely still within my benefit year - it doesn't expire until next March. The phone interview possibility is something I hadn't considered, so I'll make sure to keep all my documentation from the temp agency handy. Did they contact you by phone or email to schedule the interview, or was it just a random call? I want to make sure I don't miss it if they try to reach me. Also, when you say it took 3-4 business days, was that from when you submitted the reopen application to when you could start filing weekly certifications again?

0 coins

Have you tried contacting your local One-Stop Career Center? They sometimes have direct lines to NYS DOL staff that can help resolve holds faster than the main helpline. Also, if you're facing financial hardship, you might qualify for emergency assistance programs through local social services while waiting for your unemployment to clear. I had a similar hold that turned out to be a system glitch - they were waiting for wage verification from an employer that had already been submitted. Keep documenting all your attempts to contact them in case you need to escalate later.

0 coins

That's really helpful advice about the One-Stop Career Centers - I didn't know they had direct lines! @2d3087dd5b7a How do I find my local center? And what kind of documentation should I bring when I contact them about the hold? I've been keeping screenshots of my claim status but not sure what else might be useful.

0 coins

I went through this exact situation last year and it turned out to be an identity verification hold that wasn't showing up in my portal. The NYS DOL has been implementing more fraud prevention measures that can trigger silent holds. Try logging into your NY.gov ID account (not just the unemployment portal) and check if there are any identity verification requests there. Also, double-check that your direct deposit information matches exactly what's on file with your bank - even small discrepancies in how your name appears can cause payment holds. If you're still stuck after checking these, try calling right when they open at 8 AM on weekdays - I had better luck getting through early morning rather than later in the day.

0 coins

Mei Lin

@0aac8af130d2 This identity verification angle is really interesting - I just checked my NY.gov ID account and there's actually a pending verification request that I completely missed! It's asking for a photo of my driver's license and a selfie. How long did it take for your payments to release after you completed the identity verification? I'm hoping this is finally the answer to my 2-week hold situation.

0 coins

Raul Neal

@0aac8af130d2 @4c9bd1943bf6 I'm seeing this identity verification thread and it's giving me hope! I just logged into my NY.gov ID account like you suggested and I don't see any pending verification requests there, but maybe that's not what's causing my hold. @0aac8af130d2 you mentioned checking that direct deposit info matches exactly - when you say "exactly" do you mean like if my bank has my name as "Rajiv P Kumar" but unemployment has "Rajiv Kumar" that could cause issues? Because now that I think about it, I'm not 100% sure how my name appears in their system vs my bank account.

0 coins

Prev1...2021222324...1378Next