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Awesome! Make sure you take screenshots of the confirmation page just in case. NY unemployment has a habit of
Great idea - just took screenshots of everything including the confirmation number. Better safe than sorry!
My uncle going to drive me nuts yall! Been living with him while waiting on my ny unemployment benefits and he keeps asking when I'm getting paid 😩 I finally got the ID.me verification email and completed it yesterday. How long after you do the ID ME do you receive any money that's being held from you? Do you need to call them after you do the ID ME? Or just wait? I'm so confused and really need this $$ asap!
Just to give you a complete picture: About 60% of ID.me verifications process automatically within 5 business days. The other 40% require some form of manual review or intervention. There's no way to know in advance which category you'll fall into.\n\nIf you're in a financial emergency situation, mention that specifically when you call - they have procedures to expedite payments for hardship cases. Not guaranteed, but it can help prioritize your claim.
Thank you so much. I'm definitely in a hardship situation - staying with my uncle because I couldn't make rent last month. I'll try calling tomorrow morning.
One thing that helped me was filling out the callback request form on their website. They actually called me back within 2 days. This was back in February though, so not sure if they're still processing those requests efficiently now.
CALLBACK FORM IS USELESS!!!! Filled it out TWICE already with no response!!!! They just ignore those forms completely!!!
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Update: Just got an email notification that my payment is being processed! Should hit my account by Monday. So relieved this nightmare is finally over. Thanks again everyone for the support and suggestions!
nice! let us know when it actually hits ur account. mine said processing for like 2 weeks before anything happened
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When I had to update my address I actually ended up going to my local NY Career Center and they helped me fax everything right there. Might be worth checking if there's one near you if the faxing doesn't work out. The staff was surprisingly helpful and I got confirmation right away that everything was received.
not all career centers offer this tho some are still closed or reduced services since covid, call before u go
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Update: I faxed my documents yesterday using the number provided and called today using that Claimyr service someone mentioned below. It actually worked! The agent confirmed they received my fax and said my address should be updated in the system within 3-5 business days. Thanks everyone for all your help! What a relief!
That's great to hear! Glad you got it sorted out. Once the address is updated in their system, you should receive a confirmation letter at your new address. If your benefits were on hold, they should resume with your next certification after the address is verified.
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Update: I checked the Message Center like someone suggested and found a request for additional employment verification that was sent 4 days ago! No email notification or anything. Uploaded the documents they needed right away. Hopefully this speeds things up! Thank you all for the help!
Glad you found it! The exact same thing happened to me. Once you upload those documents, it usually takes 2-3 business days for them to process and then payment should come shortly after. Make sure to keep doing your weekly certifications in the meantime!
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Will do, thanks! I'll come back and update once I get paid in case it helps someone else with the same question.
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My sister waited 2 weeks after approval for her first payment, but that was because her last employer contested her claim. Once that was resolved the money came within 2 days. Did you leave your last job voluntarily? That can cause delays too.
I was laid off due to downsizing, so it wasn't voluntary. But I found the issue in my Message Center - they needed additional pay stubs that I didn't know they were asking for. Just submitted them!
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btw if u lost ur old card u can call keybank to get a new 1. faster than waiting for unemployment to send it
Update: My payment just posted to my old card! Checked the balance through the KeyBank phone system and it's there. Thanks everyone for your help!
Great news! Glad it worked out for you. For future reference, you can also set up direct deposit to your bank account through your NY.gov profile if you prefer that over the debit card.
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when i was on unemployment in 2025 i tried calling for 2 weeks straight and couldnt get thru then i saw someone mention that claimyr thing and it actually worked! the unemployment lady i talked to was super helpful once i actually got to her. sometimes you just gotta pay to skip the line i guess lol
That service seems to be helping a lot of people. Might be worth it just to get a definite answer about my situation instead of guessing. Thanks for sharing your experience!
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Just to follow up - after you speak with NYSDOL, whether through regular channels or using a service, make sure to document everything from that conversation. Get the agent's ID number if possible, and take detailed notes about what they tell you. This will help if there are any discrepancies later. Also, be prepared to provide documentation showing: 1. Your medical clearance to return to work 2. Evidence your position was permanently filled 3. That you're actively seeking work Keep a detailed log of all your job search activities as NYSDOL may request this information during your benefit period.
This is really helpful advice. I'll definitely get the agent's ID and keep detailed notes. I've already started applying for jobs and keeping track of applications, so I'll continue documenting everything carefully.
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To summarize for everyone confused about this topic: 1. For 2025 taxes, unemployment benefits ARE taxable income both federally and in NY state 2. There is no special March 26 deadline that affects your refund eligibility 3. File by April 15th to avoid late penalties (unless the IRS announces an extension) 4. Your tax software or preparer should automatically calculate the correct tax treatment for your unemployment benefits 5. If you need specific guidance for your situation, speak with a tax professional or try to reach the NY tax department directly Hope this helps clear things up!
This is super helpful - thank you for breaking it down so clearly! I think I was confusing this with some special covid rule from previous years.
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WAIT ONE MORE THING!! Make sure you opted to have taxes withheld from your weekly unemployment payments!!! I didn't realize I needed to select this when I first applied and ended up owing a BUNCH at tax time last year. It was a total nightmare!!!!
Yikes, thanks for the warning! I did select the withholding option when I applied, so hopefully I'm covered there. Sorry you had to learn that the hard way!
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same thing happened to my neighbor last year when she was in south america for a few months. pretty sure its because ur abroad, their system blocks foreign ips
UPDATE: I was able to get through to someone at NY unemployment! I used the Claimyr service that someone suggested earlier and got connected to an agent within 25 minutes (which is miraculous compared to my previous attempts). The agent confirmed they can mail my 1099-G to my parents' address in New York. They said it should arrive within 7-10 business days. Just wanted to update in case anyone else has a similar issue. Thanks everyone for your help!
Glad you were able to get it resolved! For future reference, you can also request that they email you a PDF version of your 1099-G if you're still abroad when next year's tax season comes around. You'll need to specifically ask for this option as they don't always offer it upfront, but many agents can do this with supervisor approval if you explain your situation.
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nice!! thx for updating us. i hate when ppl just disappear after asking for help lol
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Zoe Christodoulou
anyone else notice how the deadline dates keep changing from year to year? last year it was june 30, now may 15? so annoying they can't keep anything consistent
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Jamal Thompson
EVERYTHING about NY unemployment changes constantly!!! The website says one thing, the handbook another, and the people on the phone tell you something completely different! It's like they WANT us to make mistakes!!
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StarSurfer
Just as a follow-up: I noticed in your original post you mentioned sending 2023 earnings for a 2025 claim. As the claims rep pointed out, you'll likely need 2024 earnings documentation instead. The base period for unemployment calculations is usually the first four of the last five completed calendar quarters before you filed your claim. Double-check your notice to confirm exactly which year they're requesting.
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Yuki Nakamura
Thank you for catching that! You're right - I just double-checked my notice and it is asking for 2024 documentation. I definitely would have sent the wrong year's forms if you hadn't pointed this out!
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