Has anyone tried going to the actual unemployment office in person? I'm wondering if that might be faster than dealing with the phone nightmare.

UPDATE: I finally got through to someone! Used the Claimyr service that someone mentioned above and got connected to an agent in about 20 minutes. The rep confirmed exactly what you all said - my claim got caught in their post-update verification process. She manually reviewed my claim, verified my identity, and released all my payments! Should have the money in 2-3 business days. THANK YOU everyone for all the advice and support here. This community is amazing.

Anyone else notice how the NY unemployment website is like deliberately confusing about stuff like this??? They should just have a big FAQ that answers common questions but instead it's like they WANT you to make mistakes!

Just to add one more data point: I worked with several clients in this exact situation last tax season. The definitive answer is that you DO need to file a NY non-resident return and pay NY state taxes on your unemployment compensation if the benefits were paid by NY state, regardless of where you currently reside. NJ will give you a credit for taxes paid to NY on the same income to prevent double taxation. You'll need to complete both the NY IT-203 (non-resident return) and include a credit for taxes paid to another jurisdiction on your NJ-1040. This is spelled out in the instructions for both forms, though I agree it's not easy to find on the regular unemployment website.

Anybody else notice that the website says "If you received unemployment benefits in 2024, your 1099-G will be available by January 31, 2025" but it's clearly not working for everyone? Classic NYSDOL overpromising and underdelivering!

For anyone still having issues, here's the official process: 1. Primary method: NY.gov account > My NY.gov > Tax Documents > 1099-G 2. Alternative method: Call the dedicated 1099-G request line at 1-877-355-5676 (operates 24/7) 3. Last resort: Submit Form TC-10 (Tax Document Request Form) through your online account If you've tried all these methods and still can't get your form, you have the right to file a complaint with the Taxpayer Advocate Service at 1-877-777-4778. They can often help resolve the issue more quickly. And remember, by law, the department must provide your tax form within 10 business days of a written request.

Fantastic! The licensing board threat usually works wonders for contractors. They can't risk their business license over a few weeks of pay. Let us know if you get the money!

my cousin is a construction worker n this happens ALL THE TIME with 1099 people in every industry. its a huge problem in ny. once ur paid make sure u report them anyway so they cant do this to the next person 👍

When I tried calling NYSDOL to set up tax withholding, I couldn't get through for two weeks. Finally used Claimyr (claimyr.com) and got connected to an agent in about 20 minutes. Was able to set up the withholding and also fix another issue with my claim. Totally worth it to avoid the headache of trying to get through on my own.

Update: I set up an IRS payment plan online - it was actually pretty easy! For anyone in the same situation, I'm paying about $35/month over 72 months with a small setup fee. Will try to pay it off faster when I can, but this takes the pressure off for now. For NY state taxes, I had to call and it took a while, but got on a 24-month plan for that portion. Thanks everyone for the advice!

This happens because there's been so much fraud with unemployment claims. My neighbor works for NYSDOL and they told me they're required to get multiple verification points before discussing ANY account details now. It has something to do with the new identity protection regulations that went into effect in January. Just be patient with the agents - they're just following the rules they have to follow.

UPDATE: I called again this morning with all my info ready (SSN, PIN, claim ID, driver's license, address) and got through much more easily! The agent even apologized and said they should be more specific about what they mean by "personal identification" because lots of people get confused. My issue is now resolved and my payment should be processed within 3 business days. Thanks everyone for your help!

the DOL is COMPLETELY INCOMPETENT!!!! i had 5 determination letters ALL saying different things. spent 4 months fighting with them and almost got EVICTED waiting for them to figure out their own system. you better believe they'll blame YOU for THEIR mistakes too!!! system is designed to make us give up!!!!

Don't give up hope! To answer your question about backpay - yes, I did get all the money for those 6 weeks once they fixed the error. They were actually pretty quick about the backpay once the judge made the correction. Only took about 3 days to hit my account after the hearing.

My sister works at the DOL call center and she said they get SO many calls about ID.me issues. She recommends using Chrome browser and making sure your webcam is working properly before starting. Also don't try to rush through it - take your time and read each step carefully.

Update: I went ahead and created the ID.me account today. It wasn't as bad as I expected! Took about 15 minutes total. The facial recognition worked on the second try. Now I'm just waiting for it to link to my unemployment account. Thanks everyone for the help and advice!

Wait a minute I'm confused now. Is this about NY state tax refunds or federal tax refunds? Because I thought NY was doing their own separate adjustment for unemployment taxes in addition to the federal one? Can someone clarify?

Thanks everyone for all the helpful information! I finally got my transcript and found the codes - looks like I'm getting a small refund (code 846) scheduled for next week. For anyone else looking, definitely check the Account Transcript and look for those transaction codes 291 and 846. And make sure you're looking at the right system depending on whether you're checking federal or NY state refunds!

anybody know if u can get partial benefits while waiting for the hearing decision? my friend said he did but i think hes confused

Update from my experience earlier this year: I was finally able to get some insight into my case status by contacting my local Workforce1 Career Center. While they couldn't expedite anything, the staff person there had access to slightly more detailed status information than what shows on the online portal. Might be worth a visit if there's one near you.