New York Unemployment

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An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


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Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


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Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

I'm dealing with the exact same issue right now! Been stuck on the facial recognition part for 3 days straight. Reading through all these tips is super helpful - I had no idea about the VPN issue or using a dark surface for the ID scan. Going to try the phone + Safari + natural lighting combo tomorrow morning, and definitely turning off my VPN first. It's so frustrating that such an important process has so many technical glitches, but at least it sounds like most people eventually get through. Thanks everyone for sharing what worked for you - gives me hope I'll figure this out soon!

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I feel your frustration! I went through this same nightmare about a month ago. One thing that really helped me was doing the verification early in the morning (around 8-9 AM) when their servers are less busy - I noticed way fewer glitches and timeouts compared to trying in the evening. Also, make sure your phone is fully charged and close any other apps running in the background to free up processing power. The combination of good lighting + clean camera + minimal background apps finally got me through after almost a week of failed attempts. You've got this - just stay patient and methodical with trying each tip!

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I went through this exact same frustration about 6 weeks ago! After reading all the great advice here, I want to add one more tip that saved me - if you're still having issues after trying all the lighting/browser/VPN fixes, try using a different device entirely. I was stuck for days using my laptop, but borrowed my roommate's tablet and it worked on the first try. Sometimes it's just a compatibility issue with your specific device's camera or processing power. Also, I found that doing it around 10 AM on weekdays worked best - seems like their servers are less overloaded then. The 844-464-3363 number Connor mentioned is legit, but yeah expect a long wait. Document everything with screenshots like Paolo suggested - that saved me when I had to explain the delays to unemployment later. Good luck, you'll get through this!

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This thread is such a goldmine of information! I'm actually in the exact same situation - been working in Buffalo for the past 3 years but just got laid off and I'm thinking about moving back home to Michigan to stay with family while I search for my next opportunity. Reading through everyone's real experiences has been so much more helpful than trying to navigate the confusing official websites. It's clear that the key steps are: update your address immediately in the NY DOL system, set up mail forwarding with USPS, keep detailed records of job search activities in your new state, and continue weekly certifications as normal. I was really worried about this affecting my benefit eligibility or causing major delays, but it sounds like thousands of people do this successfully every year. Thanks to everyone who took the time to share their stories - you've made this decision so much less stressful for those of us still figuring it out!

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@Zara Ahmed This thread really has been amazing! I m'actually in a super similar boat - just got laid off from my job in Syracuse last week and I m'considering moving back to Ohio to stay with my parents while job hunting. It s'so reassuring to see how many people have successfully made this transition without major issues. What really stands out to me is how consistent everyone s'advice has been across different states and timeframes - it seems like the process is pretty standardized regardless of where you re'moving to. I was initially terrified about potential complications or delays, but now I m'feeling much more confident about taking the leap. The hardest part might actually be explaining to my parents that I m'moving back home at 28! 😅 But seriously, thanks for summarizing those key steps so clearly - I m'definitely bookmarking this thread as my reference guide.

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I'm in almost the exact same situation! Been working in Rochester for about 2 years and just started the unemployment process after getting laid off. I'm really considering moving back to my home state (Pennsylvania) to live with family while I job hunt since the cost of living there is so much lower. This entire thread has been incredibly reassuring - I was honestly losing sleep worrying about whether this would mess up my benefits or create a bunch of bureaucratic nightmares. It sounds like the key is just being proactive about updating your address and staying organized with job search documentation. Has anyone had experience with how long the USPS mail forwarding typically takes to set up? I want to make sure I time everything right so there's no gap in receiving important correspondence during the transition.

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@Giovanni Conti USPS mail forwarding is actually really quick to set up - you can do it online and it usually takes effect within 1-2 business days. I d'recommend setting it up about a week before your move just to be safe, but honestly you could even do it after you arrive and still be fine. The online process is super straightforward and costs around $25 for a year. Just make sure to update your address with NY DOL immediately after moving like everyone else mentioned - that s'way more important than the mail forwarding timing. The forwarding is really just a backup safety net in case any random correspondence gets sent to your old address. You ve'got this! Focus on the exciting parts of your move rather than stressing about the logistics.

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Just wanted to follow up - did you manage to get through? I found that using a landline (if you have access to one) sometimes works better than a cell phone. Something about how their phone system processes the calls.

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I actually just got through about an hour ago! Used the 7:58am trick that someone suggested. The agent said my claim required a call because I had worked for multiple employers. She asked some verification questions and completed my claim. Said I should see my first payment in 3-5 business days. Such a relief! Thanks for all the help everyone.

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So glad you got through! The 7:58am trick really does work - I've recommended it to several people and it seems to be the sweet spot before the lines get completely jammed. Congrats on getting your claim completed! For anyone else still struggling, definitely try calling right before 8am on a Wednesday or Thursday. And yes, having all your employment info ready is crucial - they move fast once you're connected and don't want to waste time looking things up.

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This is really helpful advice! I'm new here and was just about to file my claim. Reading through all these experiences makes me realize I should probably prepare for the phone call part right from the start. Should I gather all my employment documents before I even submit the online application, or is it better to wait and see if I get the "incomplete claim" message first?

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Filed NY unemployment claim showing $0 benefit amount - normal while "application is being processed"?

I just submitted a new unemployment claim two days ago (on 11/04/2023) and checked my payment history today. It shows my claim is effective from 11/06/2023 to 11/11/2024, but my weekly benefit amount is showing $0.00 and maximum amount payable also shows $0.00. It says I have 104 effective days remaining. When I logged into the New York State Department of Labor website to view my Official Record of Benefit Payment History, here's what I'm seeing for my Current Claim: Start/Effective Date: 11/06/2023 Benefit Year Ending Date: 11/11/2024 Weekly Benefit Amount: $0.00 Maximum Amount Payable: $0.00 Effective Days Remaining: 104 The Latest Transaction(s) section has a message saying: "We are continuing to work on your application and are determining the amount of benefits you will receive. You may get a call from us if we require further information. You will receive a status update as your application progresses through the system." There's also a note explaining that "Weekly payments for $600 showing '0' under the 'Effective Days' column, and Debit Card or Direct Deposit under the 'Type' column, are the Federal Pandemic Unemployment Compensation (FPUC) payments." And it defines Effective Days as: "Each day in a week (Monday through Sunday) that you qualify for benefits is called an effective day." Does this mean my claim is under review? Is this normal? How long does it typically take before they determine my actual benefit amount? I'm getting worried because I really need these benefits to start soon. I was expecting to at least see some estimate of what my weekly benefit would be, but seeing $0.00 is concerning. Has anyone else experienced this when first filing?

I'm going through this exact same situation right now! Filed my claim about 10 days ago and have been absolutely stressed seeing those $0s everywhere. I was convinced something was wrong with my application. This thread has been incredibly helpful - it's amazing how many of us are dealing with the identical experience. The NY system really should explain that this is normal processing instead of just showing $0 with no context! I got a document request in my portal yesterday asking for my W2 forms, which I uploaded immediately after reading everyone's advice here. Based on the timelines people are sharing, it sounds like I should see movement within the next week or two. Already set up my Sunday certification reminder - definitely don't want to miss out on that backpay! It's so reassuring to hear from people who actually made it through this process successfully. The waiting is nerve-wracking when you need these benefits, but knowing this is just how their system works makes it much more bearable. Thanks to everyone sharing their experiences - you're providing way better information than the actual NY unemployment website! 🙏

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That's great that you got the W2 request and uploaded them right away! Based on everyone's timelines here, you should definitely see your benefit amount update within the next 1-2 weeks. I'm about a week behind you in the process (just filed a few days ago) but reading all these success stories makes me feel so much more confident about the whole thing. It's crazy how this one thread has taught us more about what to expect than the actual NY unemployment system ever bothered to explain! Keep us posted on how it goes - your timeline will probably help other newcomers who are just starting this stressful process. 🤞

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I'm currently dealing with this exact same issue! Filed my claim about a week ago and seeing those $0 amounts everywhere was honestly terrifying. I was convinced I'd somehow messed up my application or didn't qualify. This thread has been such a lifesaver - it's incredible how many people are going through the identical experience right now. The NY unemployment system really needs better communication during processing. A simple "Claim under review - processing typically takes 2-4 weeks" message would save so much unnecessary anxiety! I haven't received any document requests in my portal yet, but based on everyone's timelines here it sounds like I should expect something soon. Just set up my Sunday certification reminder after reading all these comments - seems like that weekly certification is absolutely crucial even when everything shows $0. The waiting is stressful when you're depending on these benefits to pay bills, but reading all these success stories about getting backpay makes me feel so much more confident. It's amazing how this community provides the clarity that the actual NY unemployment website completely fails to give. Thanks to everyone sharing their experiences and timelines - you're helping so many anxious newcomers like me understand this confusing process! 🙏

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I'm completely new to seasonal work and just discovered this community through some online searching about unemployment benefits. I recently completed my first seasonal job working at a local pumpkin patch and corn maze that ran from September through November, and I honestly had no clue that seasonal workers could be eligible for unemployment benefits! This entire thread has been such a revelation - I was literally planning to just live off my savings until I could find another seasonal position in the spring. Reading through everyone's detailed experiences and success stories with NYS DOL has completely changed my perspective and given me the confidence to actually file a claim. I'm particularly grateful for all the practical advice about the $2,600 base period minimum, keeping detailed job search documentation, and being transparent about seasonal employment patterns. The fact that there's actually a system in place to support workers like us during transition periods is incredible. I'm planning to gather all my employment documents this weekend and file my first application early next week. Thank you all for creating such a supportive and informative community - it's amazing to find people who actually understand the realities of seasonal work instead of just suggesting we get "regular" jobs!

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@Noah huntAce420 Welcome to the seasonal work community! Your pumpkin patch and corn maze experience sounds like such a fun way to get into seasonal work - those agricultural tourism operations are really popular and give you great customer service experience. I m'also brand new to this whole thing literally (just joined this community after stumbling across this thread and) I m'equally blown away by learning that seasonal workers can actually get unemployment benefits! Like you, I was totally planning to just scrape by on savings until the next season. The $2,600 base period requirement that everyone keeps mentioning is so important to know about - I had no idea there were specific wage thresholds to meet. Your pumpkin patch work definitely counts as legitimate seasonal employment, and since those operations typically run very clear seasonal schedules, NYS DOL should totally understand your work pattern. It s'incredible how much practical knowledge is shared in this thread - the spreadsheet tip, the documentation advice, being upfront about seasonal employment goals. I m'planning to file my claim too after reading all these success stories. It s'so reassuring to find a community where people actually get what we re'going through instead of just telling us to find permanent work!

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I'm also brand new to seasonal work and just found this incredible thread! I recently finished my first seasonal job at a local Christmas tree lot and was completely stressed about how to handle the gap until next holiday season. Reading through everyone's experiences has been such a relief - I had absolutely no idea that seasonal workers could qualify for unemployment benefits in New York! Like so many others here, I was just planning to burn through my savings and hope for the best. The detailed advice about the $2,600 base period requirement, keeping job search spreadsheets, and being honest about seasonal work patterns is exactly what I needed to hear. It's amazing to discover there's actually a support system designed for workers like us instead of being penalized for choosing seasonal employment. I'm definitely going to file my claim this week after gathering all my employment documents. Thank you to everyone who shared their success stories and practical tips - this community is such a valuable resource for navigating the unique challenges of seasonal work!

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