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When I was having trouble last month, I emailed my state senator's office and explained my situation. Their constituent services actually reached out to someone at NYSDOL and got my issue resolved within 3 days. Might be worth trying if you keep hitting dead ends with the phone numbers.
That's a great idea I hadn't thought of! Do you just find your senator on the NY state website and email their office?
19h
Yep, just google "find my NY state senator" and it'll show you who represents your district. Most have a contact form on their website specifically for constituent services. Be sure to include your claim ID number and a brief explanation of your issue.
19h
The 800-833-3000 number worked for me yesterday. I called at 3:45pm and only waited about 20 minutes. The key is to immediately say "speak to an agent" when the automated system asks why you're calling. If you go through the menu options, you'll likely end up in a longer queue.
Thanks for the specific tip! I'll try that exact approach tomorrow afternoon.
19h
does anyone know if you can still certify for benefits while waiting for the appeal hearing? my cousin told me you should keep certifying every week just in case
Your cousin is correct. You should absolutely continue to certify for benefits weekly while waiting for your appeal. If you win your appeal, you'll only be paid for weeks you properly certified for, even if you were eligible otherwise.
19h
To directly answer your original question: The current official timeline for NY unemployment appeal hearings as of April 2025 is: 1. Initial appeal submission: 1-2 days for system processing 2. Appeal verification: 7-10 business days 3. Scheduling queue: 3-6 weeks (highly variable) 4. Notice of hearing date: Typically 7-14 days before the hearing 5. Actual hearing: Virtual hearings are now the default 6. Decision: Usually within 2-3 weeks after hearing However, this can vary significantly based on current volume and the complexity of your case. The best way to check your status is to speak directly with an appeals specialist.
This is EXACTLY what I was looking for - thank you so much! Knowing the general timeline helps a lot with my planning. I'm at about 3 weeks now, so it sounds like I should expect to wait at least a few more weeks for scheduling. I'll try to get through to someone to check my status too.
19h
I was in your exact situation last year. After my benefits ran out, I focused on getting any work I could - even temp jobs and gig work. It all counts toward your work history for your next claim. Also, make sure you're still registered with NY's job service and checking their listings regularly. Sometimes they have programs specifically for people who've exhausted benefits.
I'll definitely stay registered. Did you find that the job service actually had decent listings? So far I haven't had much luck with them.
19h
The job listings are hit or miss honestly. But sometimes they post about job fairs or training programs that aren't advertised elsewhere. I ended up getting a lead through a virtual job fair they posted about. Worth checking weekly at least.
Just an important update for anyone following this thread: For tax year 2024, NY unemployment has actually extended the availability of 1099-G forms until May 30, 2025 due to the widespread system issues. You can also request your 1099-G information by sending an email to 1099G@labor.ny.gov with your full name, last 4 of SSN, and phone number. They're supposedly responding to these requests within 72 hours now with secure document links.
This is incredibly helpful! I'll try the email option today. Good to know they've extended the availability timeline too - at least they're acknowledging the problems.
19h
my roommate just said we can also go to the unemployment office in person and they'll print the tax forms right there! might be faster than waiting for mail
Oh that's perfect! There's an office about 20 minutes from me. I'll try calling first thing tomorrow, but if that doesn't work, I'll just go in person. Thanks everyone for all the helpful suggestions!
19h
My sister had same problem but hers finally came yesterday. She requested on Jan 11th so its taking them like a month+ to send these out. Last year only took like a week! Their system is probably broken again like everything else they do...
hey so did u ever get your form yet? im still waiting on mine and its been almost 5 weeks now!!!
UPDATE: Finally received my 1099G yesterday! So it took exactly 4 weeks from request to delivery. I also managed to get through on the phone using the dedicated hotline number that someone mentioned above. The rep said they're extremely backlogged this year because of the system update. Hope yours comes soon!
19h
Thanks everyone for the responses. I'll report the exact amount and just accept losing this week's benefits. Going to be much more careful tracking my hours going forward so I don't go over again. At least I know the money stays in my benefit balance for future weeks.
That's the right approach. And remember, if you have trouble getting clarification on anything in the future, calling early in the morning (right when they open) or later in the afternoon (about an hour before closing) often means shorter wait times.
19h
this reminds me of when i worked retail and my manager would send me home 15 mins early if i was getting close to overtime lol... systems designed to keep us poor
anyone know if we can pick up the 1099 in person at one of there offices? might be faster
No, unfortunately NYSDOL offices don't provide in-person 1099-G pickup services. Everything has to be done online, by phone, or through mail request. They've been moving away from in-person services since before the pandemic.
19h
Update: I followed everyone's advice and tried logging in early this morning (5:45am) and the website actually worked! I was able to download my 1099-G without any issues. Thanks so much for all your help! For anyone else with the same problem, definitely try accessing the site during off-hours.
Great news! Glad it worked out for you. It's always good to have your tax documents well before the filing deadline. Make sure to save a copy of the PDF for your records too.
19h
Lucky you! I tried at 6am and STILL got the error. This system is such a joke. Guess I'll have to try the Claimyr thing next...
19h
my cousin said they pay you more if you have kids is that true?? completely off topic but just wondering lol
New York's unemployment benefit amount is not affected by how many dependents you have. Some states do provide dependent allowances, but NY isn't one of them. Your weekly benefit amount is calculated based on your earnings during your base period (roughly the first four of the last five completed calendar quarters before you filed your claim).
is ur claim regular UI or something else? different programs have different rules bout BYE dates
It's regular UI. I was laid off from my retail job in November 2024.
19h
Just wanted to follow up - were you able to get this resolved? Did you try calling them?
Yes! I finally got through to an agent who confirmed exactly what people here said - my account was under review because of the hearing. My payment was released yesterday and my BYE date is back to normal now. Thanks everyone for your help! For anyone else reading this with a similar problem, definitely keep certifying weekly even if payments are paused during review.
19h
Emily Nguyen-Smith
One more important thing: When you do connect with a claims specialist, ask them specifically for "retroactive payment release due to workshop compliance" - using the correct terminology can help ensure they process your request properly. Also request a confirmation number for the back payments being released and write it down. This gives you documentation if there are any further delays.
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Joshua Hellan
This is really helpful advice - I'll definitely use those exact words and ask for a confirmation number. I really appreciate everyone's help here!
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19h
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Edison Estevez
update us when u get ur money, curious if they do it fast or make u wait forever lol
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Joshua Hellan
Will do! Going to try calling again tomorrow morning right when they open. Fingers crossed I get through!
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