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Just remember you still have to be able and available for work. Some people think moving out of state means they can't work but you need to show you're genuinely looking for employment wherever you are now.
I went through this exact situation about 6 months ago when I moved from NYC to Pennsylvania. The key things to remember: 1) Update your address immediately in the NY DOL system, 2) You can still do everything online including weekly certifications, 3) Keep detailed records of your job search activities in your new state. The only hiccup I had was they initially flagged my claim for review because of the address change, but it got resolved within a few weeks once I provided documentation. Don't stress too much - thousands of people do this and it works out fine!
I just went through this same ordeal two weeks ago! Here's what finally worked for me after failing multiple times: 1) Use your phone's camera instead of computer webcam - much clearer image quality, 2) Do it during daylight hours near a window but not in direct sunlight (creates shadows), 3) Remove any glasses or hats, 4) Hold your ID document flat against a dark surface when scanning - the contrast helps their system read it better. Also, if you have an iPhone, try using Safari instead of Chrome - seemed to work better with their system. The whole process is definitely frustrating but don't give up! Your benefits won't be denied just because of technical issues as long as you keep trying and document your attempts.
I've been helping people with ID.me verification issues for months now, and I want to add a few more troubleshooting tips that have worked for others: 1) Try using incognito/private browsing mode - this eliminates any browser extension conflicts, 2) If you're on mobile, make sure your phone's camera lens is clean (sounds obvious but you'd be surprised!), 3) For the selfie part, hold the phone at arm's length and look directly at the camera, not at your image on screen, 4) If you wear contacts, try without them as sometimes the reflection can interfere with facial recognition. Also, Pro tip: If you get through the document scan but fail at facial recognition, don't restart the whole process - you can usually just retry the selfie portion. The verification usually takes 2-3 business days to process once you successfully complete all steps, so factor that into your timeline. Hang in there - almost everyone gets through eventually!
Good question about certifying during the verification wait period! From my experience, you can usually still submit your weekly certifications while ID.me verification is processing - the system will just hold your payments until verification is complete. However, this can vary by state, so I'd recommend calling the NY unemployment line to confirm your specific situation. Don't skip certifying though, because if you miss your certification weeks, you might lose those benefits even after verification is approved. Better to certify and have payments held than to miss the window entirely.
Good question! From my experience, you can usually still submit your weekly certifications while the ID.me verification is processing. The system will hold your payments until verification is complete, but you should definitely keep certifying to avoid any gaps in your claim. I'd recommend checking your online account - it should show your certification status separately from your verification status. If you're unsure, you can always call the unemployment office to confirm, but don't let the verification delay stop you from certifying on time each week.
anybody else notice that if u press 2 then 1 then 3 in the phone menu instead of following the prompts for new claims, sometimes it puts u in a different queue? worked for me last time but idk if they fixed that loophole yet
Just wanted to follow up - did you manage to get through? I found that using a landline (if you have access to one) sometimes works better than a cell phone. Something about how their phone system processes the calls.
I actually just got through about an hour ago! Used the 7:58am trick that someone suggested. The agent said my claim required a call because I had worked for multiple employers. She asked some verification questions and completed my claim. Said I should see my first payment in 3-5 business days. Such a relief! Thanks for all the help everyone.
One thing to watch out for - make sure your employer didn't classify you as an independent contractor instead of an employee. If you were a 1099 worker, that could complicate your eligibility. I learned this the hard way when I tried to file after my seasonal landscaping job ended.
I'm in a very similar situation - just finished my seasonal job at a ski resort and won't have work again until next winter. From what I've researched, the key thing is that NYS looks at your total earnings over the "base period" (usually the first four of the last five completed calendar quarters) rather than whether your work was seasonal or year-round. As long as you earned enough wages during that period, you should qualify. I'd recommend filing online through the NYS DOL website as soon as possible since there's usually a waiting period before benefits start. Good luck!
KaiEsmeralda
oh and make sure you certify on sunday or monday if possible. i heard if you wait too late in the week sometimes the system gets overwhelmed and you might have trouble getting in
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Eli Butler
Hey Santiago! I went through the exact same confusion when I first started certifying. One thing that really helped me was creating a simple weekly routine - I set a reminder on my phone for Sunday mornings to do my certification, and I keep a notebook where I jot down my job search activities throughout the week (even just a quick note like "applied to cashier job at Target on Wednesday" is enough). For your part-time work, definitely report that $180 - they'll calculate how it affects your benefits automatically. The system is actually pretty forgiving as long as you're honest. You've got this! The first few weeks feel scary but it becomes second nature quickly.
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