New York Unemployment

Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.

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Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

Mei Chen

One important thing to remember: while collecting unemployment benefits, you must continue certifying weekly even if you've worked part-time hours. Report any earnings accurately - they'll reduce your weekly benefit amount but extend the duration of your claim (since you're not using the full benefit each week). This can effectively stretch your benefits beyond 26 calendar weeks, which might help bridge the gap while you're searching for full-time work in marketing.

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Giovanni Marino

Wait so if I work like 10 hours at some part time job, I report that and they reduce my benefit but I still get something? And that makes the whole thing last longer? I had no idea!

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Jamal Edwards

Thank you all for the helpful responses! This cleared up a lot of my confusion. I'm going to start expanding my job search to healthcare and other industries with better prospects. I'll also check out the Career Services program and make sure I'm tracking my weeks carefully. One last question - does anyone know if freelance work counts against unemployment benefits? I might be able to pick up some marketing projects while I search for a permanent position.

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Fatima Al-Sayed

Yes, freelance and self-employment income must be reported when you certify weekly. Here's how it works in NY: 1. Report the gross amount (before expenses) you earned each week 2. NY uses a partial benefit formula where they deduct 25% of your weekly benefit amount from your benefits for each day you do any self-employment work (even if just 1 hour) 3. If you work 4+ days or earn more than $582 in a week, you won't receive benefits for that week But remember - weeks where you receive reduced benefits still extend your claim duration, so freelancing can actually help stretch your benefits over a longer period while building your portfolio and contacts.

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Jamal Edwards

Perfect, thank you! This helps a lot with my planning.

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Maya Jackson

wait i just realized somthing. do we have to pay taxes on the extra $150 weekly supplement that NY is giving this year too? or just on the regular benefit amount?

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Grant Vikers

Yes, the additional $150 weekly supplement is also considered taxable income for both federal and NY state purposes. All unemployment compensation, including any supplements or additional payments, must be reported on your tax return as income.

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Tristan Carpenter

Just to add some helpful information: You can check what you've already had withheld by logging into your NY.gov account, going to Unemployment Services, and selecting 'Payment History.' This will show each payment with tax withholding amounts. If you're concerned about whether you've withheld enough, speaking with a tax professional now rather than waiting until tax season might be worthwhile.

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Rebecca Johnston

That's super helpful! I just checked my payment history and see they're taking out about $37 each week for federal taxes. I guess I need to put aside another $15-20 for state taxes. Better start a separate savings account for this...

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Mateusius Townsend

i think i got the whole thing backward when i first filed lol. thought my benefit would be higher cuz i was looking at my yearly total not the quarter thing. was disappointed when the real amount came through

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Demi Hall

To summarize for anyone else with the same question: 1. The base period (full year) determines if you're eligible for benefits 2. Your weekly benefit amount is based on your highest quarter earnings within that base period 3. The formula is approximately 1/26 of your highest quarter earnings 4. The maximum weekly benefit in NY for 2025 is $650 5. If your determination seems wrong, you can request a reconsideration Hope this helps clear things up!

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Elliott luviBorBatman

This summary is perfect! Thanks for breaking it down so clearly. I feel much better about my determination now.

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Levi Parker

any update? did ur payment go thru yet?

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Savannah Weiner

Not yet, still showing the break in claim message. It's only been 2 days though, so I'm trying to be patient based on what everyone has said here.

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Sofia Peña

Just received an update from a colleague who works with NYSDOL claims. They confirmed the current processing time for first-time part-time work reports is approximately 4-5 business days. You should see your claim update by early next week if you reported it earlier this week.

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Savannah Weiner

That's perfect timing - thank you for the insider info! As long as it's processed by next Tuesday, I should be okay for rent.

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Aisha Ali

UPDATE: For anyone with this problem (since it's so common) - I called at exactly 8:00:00 am today and got through after only 3 tries!! They fixed my similar issue in literally 2 minutes. The trick is calling PRECISELY when they open. My payments are now processing!!

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Mateo Gonzalez

That's amazing!!! Thanks for updating. I'm definitely using this exact strategy tomorrow morning. Going to set multiple alarms to make sure I don't miss the 8am window!

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Mateo Gonzalez

UPDATE: I got through!!!! I used that Claimyr service someone mentioned above and it actually worked - got me connected to an agent in about 30 minutes. The rep confirmed it was exactly what I thought - just needed a manual refresh on my account to clear the $0 payment glitch. My payments should process within 3 business days including all backpay. For anyone else facing this issue - it really is just a simple fix on their end, but you HAVE to talk to someone. The system won't fix it automatically no matter how long you wait. Thanks everyone for your help and suggestions!

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Zoe Christodoulou

Congrats on getting through! Good to know that your payments will be coming soon. Thanks for updating us - it gives hope to others dealing with the same issue.

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Aisha Ali

Yayyy!! So glad you got it fixed! The relief when you finally get through to a human who can help is just amazing. Make sure you certify on time every week going forward - sometimes these glitches can pop up again if you miss a week.

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StarSurfer

One more suggestion based on my experience - after I used Claimyr to get through to a rep, I learned my claim was held up because I had accidentally answered YES to the question about being out of my authorized work area during one week's certification. I didn't even remember doing this! The agent was able to correct it on the spot. Double-check all your past certifications if possible to see if you might have made a similar mistake along the way.

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Ravi Malhotra

This is excellent advice. One wrong answer during weekly certification can place an indefinite hold on your claim. Common mistakes include answering yes to questions about: - Being unavailable for work - Traveling outside your work search area - Refusing job offers - Not conducting work search activities Even if you correct it later, the system often keeps the hold until a representative manually releases it.

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Isabella Costa

I finally got through to someone!!! After 3+ hours on hold today. Turns out my claim was flagged for "additional wage verification" because I had worked in both NY and NJ last year. They never notified me about needing additional documents! The agent released the hold and said I should receive all my backpay within 3-5 business days. I'm cautiously optimistic but won't believe it until I see the money. Thank you all for your help and suggestions during this nightmare!

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Ravi Malhotra

That's great news! Multi-state employment issues are increasingly common and often go unnoticed until someone manually reviews the claim. Make sure to keep checking your payment history over the next week. If you don't see movement in 5 business days, call back immediately - sometimes they need to manually release each weekly payment.

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Jasmine Quinn

make sure ur bank info is right in the system! my friend had everything "fixed" but nobody told him his banking info got deleted when the fraud thing happened so the money was getting sent to a closed account or something

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Victoria Charity

Oh that's a good point! I just checked and my bank info is still there, but I'm glad you mentioned this.

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Ryan Andre

Just to update everyone - my payment actually came through yesterday morning! It took exactly 4 business days after they fixed the fraud flag. All 12 weeks of back payments came at once, which was a huge relief. Thanks to everyone who offered advice!

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Nora Bennett

CONGRATS!!!! That's actually surprising they fixed it that fast. You got lucky!!

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Oscar Murphy

Great news! This is fairly typical timing for fraud resolutions that don't have additional complications. Glad everything worked out for you.

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Dylan Cooper

Have you tried contacting your state representative? My cousin was in a similar situation and after 3 months of getting nowhere, she contacted her state assembly member's office. They have special liaisons who can escalate cases with NYSDOL. She had her issue resolved within 2 weeks after the representative's office got involved.

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Mei Liu

I didn't even think about that! That's a great suggestion. I'll look up my state assembly member right now. Maybe they can help get some answers.

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Amara Nwosu

update us when u get ur money! been waitng 2 months myself

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Mei Liu

I will! I'm going to try all these suggestions and hopefully something works. Good luck with your claim too!

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Brady Clean

One last thing to try: the NYSDOL has a Twitter account (@NYSLabor) where they sometimes respond to people having issues. Some folks have had success sending them a direct message with their contact info (never include your SSN or claim ID in public tweets). Worth a shot while pursuing the other avenues mentioned.

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Sophie Footman

I'll try that too! At this point I'm willing to try anything. Thanks everyone for all your suggestions. I'm going to: 1. Contact my state rep/senator 2. Try that Claimyr service to get through by phone 3. Send a DM to the NYSDOL Twitter 4. Look into visiting an office in person I'll update if any of these work!

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Skylar Neal

Quick update: I actually got mine resolved finally. Called using that service I mentioned, got through to someone who told me my claim had been stuck because they needed proof I'd been searching for work, but the notification never got sent to me due to a "system error." Once I uploaded my job search records, my claim was approved within a week and I got all my backpay. The whole thing could have been resolved in 5 minutes if I could have just gotten someone on the phone months ago. The system is beyond broken.

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Sophie Footman

Thank you for the update! That gives me hope that mine might be something simple too. I'm definitely going to try getting through to a human somehow this week. I've been documenting all my job searches just in case, so I have that ready if they need it.

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Madison Tipne

Update: I finally got through to someone at the IRS! You all were right - it was an adjustment to my 2024 taxes related to the unemployment benefits I received last year. Apparently there was some change in how they calculate the taxes on those benefits, and I overpaid. Thanks everyone for your help! For anyone else seeing these mysterious deposits, definitely check your tax transcript online or try calling the IRS to confirm what it's for.

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Ryder Ross

Glad you got it sorted out! How did you finally get through to them? I'm always looking for tips since I seem to have to call them at least once a year for something.

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Madison Tipne

I used that Claimyr service someone mentioned above and got through in about 30 minutes! Otherwise I think I would still be trying. The agent was really helpful and confirmed it was exactly what you all suggested - a tax adjustment for my unemployment benefits from 2024.

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Henry Delgado

Awesome! Glad it worked for you too. It's ridiculous that we need to use a service to talk to our own government agencies, but at least there are solutions out there.

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