NY unemployment shows $0 payment after approval - can't reach anyone on 8124 number

Ughhh the 8124 nightmare!! I've been through this EXACT thing twice now. The system is SO broken. The trick I used was calling right when they open at 8:00am - not 8:01, exactly 8:00. And keep hitting redial for at least 45 minutes. It took me 32 tries last month but I finally got through. The zero payment thing is usually just a glitch in their ancient system.

same problem here since last monday..... frustrating!!! let us know if u get thru

This is incredibly common with NY unemployment in 2025. The $0 payment issue typically happens when there's a flag on your account that requires manual review - could be identity verification, employer contestation, or just a system hiccup. Here's what you need to do: 1. Keep calling, but be strategic. The best times are 8:00 AM exactly when they open, or around 3:30 PM when lunch rushes are over but before end-of-day volume. 2. When you certify weekly, make sure you're answering the work search questions correctly - any inconsistency can trigger the $0 payment issue. 3. Check if your account has any action items or messages in the secure message center - sometimes they post requirements there without notifying you. 4. If it's been more than 10 business days since your initial filing, you can request a callback through the online portal under "Get Help" - it's not instant but they do eventually call. The good news is that once fixed, they'll release all back payments at once, so you won't lose any money you're entitled to.

your probably pending ID verification they need to push thru manually. same thing happened to my brother last month they need to do something on their end. good luck

I was in the exact same situation in February - approved with determination letter but $0 payments showing. After struggling with the phone lines for days, I discovered Claimyr (claimyr.com). It's a service that helps you bypass the busy signals and actually connects you with an agent. I was super skeptical, but they got me through to a real person in about 25 minutes. The agent fixed my account immediately - it was literally just a system flag they needed to clear. All my payments processed the next day including backpay. They have a video showing how it works: https://youtu.be/Rdqa1gKtxuE Definitely worth it when you consider how many hours of frustration it saves. Just having someone actually ANSWER was such a relief after days of trying.

I hate to be that person but you might want to prepare for a long wait. My cousin had the exact same issue last month and it took 3 weeks to resolve even with calling daily. The system is completely overwhelmed right now because of all the January layoffs hitting at once. Have you tried contacting your state representative's office? Sometimes they can intervene on unemployment issues.

its bcuz of that new system they rolled out in december... effed up EVERYTHING

Quick update on calling strategies: NY DOL has recently implemented a new callback system, but it only activates when call volume exceeds certain thresholds. If you're getting the busy message repeatedly, try these specific times which tend to have lower call volumes according to the DOL's own data: - Tuesdays, 10:30am-11:45am - Thursdays, 1:30pm-2:45pm - Wednesdays, after 4:00pm Also, make sure you're calling from the phone number listed in your unemployment profile. Their system prioritizes recognized numbers. If your issue is genuinely just the $0 payment display glitch (which is common), the online message center can sometimes work if you specifically mention "payment showing $0 after receiving determination letter" - this flags it for their IT team rather than general claims agents.

UPDATE: For anyone with this problem (since it's so common) - I called at exactly 8:00:00 am today and got through after only 3 tries!! They fixed my similar issue in literally 2 minutes. The trick is calling PRECISELY when they open. My payments are now processing!!

UPDATE: I got through!!!! I used that Claimyr service someone mentioned above and it actually worked - got me connected to an agent in about 30 minutes. The rep confirmed it was exactly what I thought - just needed a manual refresh on my account to clear the $0 payment glitch. My payments should process within 3 business days including all backpay. For anyone else facing this issue - it really is just a simple fix on their end, but you HAVE to talk to someone. The system won't fix it automatically no matter how long you wait. Thanks everyone for your help and suggestions!