have u tried logging out and logging back in? sometimes that fixes weird glitches on the site

After seeing several reports about this issue today, I believe this is likely a system-wide technical problem rather than individual claim issues. However, if the problem persists after 24-48 hours, you'll need to contact NYSDOL directly. For reference, according to the NYSDOL handbook, that specific message is generated when: 1. Your benefit year has expired 2. You've received all benefits in your monetary determination 3. A non-monetary eligibility issue has been identified 4. There's a system flag on your account If it's NOT resolved by Wednesday, you should definitely call for clarification.

my brothers girlfriends cousin works for unemployment and she says they have a secret code in there system that can push claims through faster but they only use it if ur situation is really bad or if u know someone who works there. not very helpful i guess but maybe try saying ur about to be homeless? worth a shot

Update: I tried calling at 7:57am today using the early morning trick someone suggested, and I actually got through after only about 20 minutes! The rep was much more helpful than previous ones. She confirmed that my case WAS stuck because they were waiting for my former employer to respond to their inquiry. I explained my financial hardship situation and specifically requested a "Director's Special Review" as someone here suggested. She initially said she couldn't do that, but when I mentioned I had documentation of potential eviction and was going to contact my assembly member, she put me on hold and came back saying she'd escalate it to a supervisor. She gave me a special reference number for the escalation and said I should hear something within 5-7 business days. Fingers crossed this actually works! I'll update again when I know more.

i got a question thats kinda related. if someone gets backpay for unemployment do they have to pay taxes on all of it at once or can they spread it out? asking for my brother whos still waiting on his claim from december

Just wanted to update everyone - my son got a call from DOL yesterday explaining the whole situation. Turns out his claim got flagged because he had worked in another state briefly last year. They said the legislative office inquiry is what pushed his claim through final approval. So definitely reach out to your representatives if you're stuck!

Last weekend the system was down from 2am-4am on Sunday for maintenance. I was so annoyed because I tried right after midnight and it was super slow, so I decided to take a nap and try again at 3am... and couldn't get in at all! They did post a notice but it was buried deep in the website. Just check for maintenance notices before you try at weird hours.

To summarize for everyone: You can certify anytime from 12:01 AM Sunday through 11:59 PM Saturday. However, the optimal times for system performance are typically: - Sunday between 7-10 AM (good balance of early certification and system performance) - Sunday between 2-5 PM (less traffic than morning) - Monday-Wednesday mornings (very fast processing but delays payment by a day for each day you wait) The system occasionally undergoes maintenance during overnight hours on weekends, so checking for notices if you plan to certify during late night/early morning hours is recommended.

just wondering... if you've been certifying for 17 weeks with no money why did u wait so long to say something?

Just wanted to follow up - were you able to get through to anyone at NYSDOL? If you're still having trouble, remember that you can also try contacting your state assembly person's office. They often have dedicated staff for helping constituents with unemployment issues and can sometimes get faster responses than calling directly.

Has anyone tried requesting an internal audit of their claim? I've heard that sometimes helps get attention faster than the regular appeals process. Also, DON'T let them pressure you into a payment plan if you genuinely don't owe the money!!

btw do they send those overpayment notices through the online portal too or just mail? i check my portal like once a month so im worried i might miss something

HOLD UP. Before you do ANYTHING else - try this: check ALL your old email accounts for an email from NY.gov with your username! When I set mine up years ago, it sent a confirmation email with my username (not password). I found it in an old gmail account I barely use anymore and BOOM, at least had my username. Look for emails from noreply@ny.gov or info@labor.ny.gov. Also check your spam/junk folders!

UPDATE: I finally got this resolved! Here's what worked for me in case anyone else gets stuck in the same situation: 1. I couldn't find any old emails with my account info 2. I tried calling the technical support number around 20 times and could never get through 3. I ended up using Claimyr to connect to an agent (took about 15 minutes instead of hours of redial attempts) 4. The agent was able to verify my identity with my SSN, address history, and some questions about my claim 5. They completely reset my NY.gov ID and unemployment account access 6. I received a temporary password by email and was able to create a new password The most important thing is to SAVE YOUR LOGIN INFO SOMEWHERE SECURE this time! I'm using a password manager now so this doesn't happen again. And I was able to certify on time!

I tried that Claimyr service someone mentioned above when I was having problems with my claim last month. It actually worked pretty well - got through to a real person in about 20 minutes instead of trying for days. The rep was able to email me my 1099-G right away once I verified my identity. Might be worth it if you're running out of time.

Just to follow up on your timeline concern - if you're unable to get your 1099-G in time for filing, you can request an extension from the IRS using Form 4868. This gives you an additional 6 months to file (though not to pay if you owe taxes). Then you'll have plenty of time to secure the proper documentation.

After reading through all the comments, I want to correct my earlier response. The current NY supplement payments ($300) follow the 2.67% state tax withholding rule that another commenter mentioned. This changed in 2025 from previous years where federal tax was also withheld. Your 1099-G showing $0 federal withholding is correct if you opted out of federal withholding on your regular benefits. The $8 difference ($300 - $292) represents only the state tax portion. You'll still need to pay federal taxes on all benefits received when you file.

Just wanted to follow up - I received my corrected 1099-G today! The NYSDOL agent I spoke with (after using that phone service I mentioned) explained that they had a system-wide issue with reporting state tax withholdings on the supplement. My advice is definitely to call them about this. The corrected form makes a big difference for my tax situation.

I work for a community assistance program (not affiliated with DOL) and we help people with unemployment issues. Here's what I recommend: 1. Document everything - keep a log of every call attempt (date, time, result) 2. The 8124 line has specific lower-volume periods: Try Wednesdays between 10:30-11:30am or Thursdays 2:30-3:30pm 3. For the ID.me issue: Call ID.me support directly at 866-775-4363 4. File a complaint with the NY State Department of Labor Advocate Office 5. If you still can't get through after trying these methods, contact your state representative as others have suggested Don't give up - persistence is key with the current system.

I was in your exact situation in January. After trying for weeks to get through on the phone, I used Claimyr (claimyr.com) and it worked like a charm. They have this system that keeps dialing until it gets through the busy signals, then connects you directly to an agent. There's a video showing how it works at https://youtu.be/Rdqa1gKtxuE Once I got through, the agent was able to process my waiting week claim even though it had been delayed. They said as long as you have documentation showing you've been trying to contact them (phone records, emails, etc.), they can usually make accommodations. Worth checking out if you're truly desperate after 4 months of trying!