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This is so unfair! How are we supposed to survive when they take most of our benefits for back support? The whole system is broken.
I understand the frustration, but child support obligations don't disappear when you're unemployed. The deductions are meant to ensure children continue receiving support even when the paying parent is between jobs.
If you're concerned about the deduction amount, you might want to contact your local child support enforcement office to discuss a payment plan modification. Sometimes they can work with you to adjust the amount being taken from your unemployment benefits, especially if you can demonstrate financial hardship. You can also request that they leave you with enough to cover basic living expenses - there are usually minimum amounts they have to leave you with. Document everything and keep records of all your communications with both the child support office and NYS Department of Labor.
This is really helpful advice! I didn't know you could request a modification or ask them to leave minimum amounts for living expenses. Do you know what the typical minimum they have to leave you with is? I'm worried about not being able to pay rent if they take too much from my unemployment benefits.
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Don't let your employer intimidate you! I went through this exact situation 6 months ago when my company did layoffs. They tried to contest my claim saying I was fired for "performance issues" but I had all my performance reviews showing I was meeting expectations. NYS Department of Labor saw right through it during the adjudication process. The whole thing took about 5 weeks instead of the usual 2-3 weeks, but I got approved and even received back pay for the delayed period. Keep all your documentation ready and don't stress too much - if it was truly a layoff, you have strong grounds for approval.
That's really encouraging to hear! The back pay part is especially good to know - I was worried I'd lose money even if I eventually got approved. Did you have to do anything special during those 5 weeks while waiting, or just keep filing your weekly claims as normal?
Your employer's threats are just intimidation tactics - they can't actually "deny" your benefits. Only NYS Department of Labor has that authority. What they can do is contest your claim by submitting their version of why you were separated from employment. Since you mentioned it was a layoff, you're in a strong position. The contest just triggers an investigation where both you and your employer provide information. NYS Department of Labor will review everything and make the final decision. Keep filing your weekly claims even during any adjudication process, and like others mentioned, save that layoff email and any other documentation. Most contested layoff cases still result in approval - it just takes a bit longer to process.
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I've been dealing with NYS DOL holiday schedules for over a year now and here's what I've learned: they typically follow a "business day before" rule when your payment day falls on a federal holiday. So if your usual Wednesday payment falls on a holiday, expect it Tuesday instead. However, I've noticed that during certain holidays like Christmas week or New Year's week when there are multiple days off, things can get more complicated. The best strategy I've found is to check your online account on Monday of any holiday week - they usually update the payment schedule by then. Also, don't rely solely on their automated notifications since those can be delayed or missing. One last tip - if you use a credit union or smaller bank, your deposit might actually arrive earlier than usual during holiday weeks because they sometimes process ACH transfers faster when there's less volume in the system.
That's really comprehensive advice! The point about credit unions processing faster during holiday weeks is something I hadn't considered. I'm with a smaller local bank so maybe that could work in my favor. The Monday check strategy makes a lot of sense too - gives you time to adjust your plans for the week if there are any changes. I'm curious about those complicated holiday weeks you mentioned like Christmas and New Year's - have you seen payments get pushed out even further during those times, or do they just pick the closest business day? I'm trying to prepare for the upcoming holiday season and want to know what to expect during those multi-day holiday periods.
@Oliver Schmidt During those complicated holiday weeks like Christmas and New Year s,'I ve'seen payments get pushed out up to 3-4 days sometimes. Last December my usual Wednesday payment didn t'come until the following Monday because of how the holidays fell. NYS DOL seems to batch process everything for the first business day after the holiday period ends rather than trying to squeeze payments in between holidays. It s'definitely the most unpredictable time of year for unemployment payments, so I d'recommend having an even bigger buffer during those weeks if possible. The good news is they usually post a special holiday schedule on their website around mid-December that covers the entire period through New Year s,'which helps with planning.
I've been collecting unemployment benefits from NYS DOL for about a year now, and I've learned to always check their official website the Friday before any holiday week. They usually post specific payment schedule updates there by Friday afternoon. What I've found most helpful is creating a simple calendar reminder for myself to check on Fridays before any federal holiday. Also, if you're really concerned about timing for bill payments, you can call your utility companies and other creditors to explain the situation - most are understanding about unemployment payment delays during holidays and will work with you on due dates. I've had to do this a few times and it's saved me from late fees. The key is being proactive and communicating with them before your payment is actually late.
This is great advice about checking on Fridays and being proactive with creditors! I'm new to dealing with unemployment payments and holidays, so I really appreciate the practical tips. The idea of calling utility companies ahead of time is something I wouldn't have thought of but makes total sense. Do you find that most companies are pretty understanding when you explain it's due to unemployment payment delays? I'm a bit nervous about having those conversations but it sounds like it could really help avoid fees and stress during holiday weeks.
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Just wanted to add my experience to this thread - I was in the same boat a couple months ago when I switched from Verizon to T-Mobile and forgot to update my number in the system first 🤦♂️ One thing that helped me that I haven't seen mentioned yet is to try calling from your OLD phone number if you still have access to it somehow (like if you kept the old phone temporarily or can borrow it from whoever took over your number). Sometimes the system recognizes the incoming caller ID and it can help verify your identity faster when you get through to an agent. Also, if you're planning to call that tech support line 833-910-2469 (which worked great for me too!), try Tuesday-Thursday mornings between 8-9am. Mondays are usually swamped with weekend backlog and Fridays everyone's trying to get stuff done before the weekend. The backup email thing is CRUCIAL - definitely ask for that! It saved me when I had issues later. Good luck everyone, this thread has been super helpful! 💪
That's such a smart tip about calling from the old number if you still have access to it! I never would have thought of that but it totally makes sense that the caller ID would help with verification. Unfortunately I already returned my old phone to Verizon but that could definitely help someone else. The Tuesday-Thursday morning timing advice is gold too - makes total sense about avoiding Monday backlog and Friday rush. Thanks for adding these details, every little tip helps when you're trying to navigate this mess! 🙌
Been lurking on this thread for a while and finally created an account to share my experience! Just went through this exact same issue last month after switching from AT&T to Mint Mobile. Reading all these tips really helped me prepare before calling. I ended up using that tech support number 833-910-2469 on a Wednesday around 8:30am and got through in about 40 minutes. Had everything ready - SSN, DOB, old phone number, and even dug up my original claim confirmation email which helped speed things up. The agent was really patient and not only updated my phone number but also set up the email backup contact that everyone's been mentioning. One thing I'd add that helped me - I wrote down a brief explanation of my situation beforehand so I wouldn't fumble around trying to explain it when I finally got connected. Something like "I changed my phone number from XXX-XXX-XXXX to XXX-XXX-XXXX and can no longer receive authentication codes to access my account." Having it written down made the call go much smoother. Also wanted to say thanks to everyone who shared their experiences here - this thread was a lifesaver when I was feeling completely lost! The DOL really needs to get with the times and let people update this stuff online, but at least there are workarounds. Hope this helps someone else! 🙏
Welcome to the community! That's such a great tip about writing down your explanation beforehand - I never thought of that but it makes total sense. When you're finally connected after waiting forever, the last thing you want is to stumble over your words and waste time. The idea about having your original claim confirmation email ready is smart too. Really appreciate you taking the time to share all these details, especially the specific timing that worked for you. This whole thread has been incredibly helpful for people dealing with this frustrating situation! 👏
Zainab Abdulrahman
I'm dealing with this exact same frustrating situation! Filed my claim about 3 weeks ago, got the approval, but every weekly certification shows $0 for my benefit amount. I know I should qualify for around $300-400 per week based on my previous job. This thread has been incredibly eye-opening - I had no idea there were so many different technical issues that could cause this problem! Between the SSN mismatches, name formatting issues with middle initials, employer wage reporting errors, and incorrect certification answers, it seems like there are dozens of things that can go wrong. I'm going to try a multi-step approach: first verify all my personal info is consistent, then upload my W-2 and recent pay stubs through my.ny.gov, double-check my weekly certification answers, and if none of that works I'll visit a local office with all my documentation. It's really reassuring to see so many people have eventually gotten this resolved, even though the process seems way more complicated than it should be. Thanks to everyone who shared their solutions - this community knowledge is far more helpful than anything I could find on the official NYS DOL website!
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Ava Thompson
•@Zainab Abdulrahman I m'going through the exact same issue and this thread has been a lifesaver! I ve'been stuck at $0 for almost a month now despite being approved. One thing I wanted to add based on my experience - when you upload documents through my.ny.gov, make sure to use a clear file name that includes your claim number if possible like (ClaimXXXXX_W2_2024.pdf ".")I initially uploaded files with generic names and I m'not sure they got properly associated with my case. Also, I discovered that if you had any gap in employment even (just a few days between jobs ,)sometimes that can affect how the system calculates your base period wages. I m'planning to visit the Albany local office next week if the document upload doesn t'work - I ll'report back on how that goes! It s'so frustrating but at least we know we re'not alone in this mess.
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Toot-n-Mighty
I'm experiencing this exact same issue! Filed my claim about 2 weeks ago, got approved, but my weekly benefit amount shows $0 even though I should qualify for benefits based on my previous job earnings. Reading through all these responses has been incredibly helpful - I had no idea there were so many potential causes like SSN mismatches, name formatting discrepancies, employer wage reporting errors, and even simple mistakes on weekly certification questions. I'm planning to start by uploading my W-2 and recent pay stubs through my.ny.gov portal (making sure to include my claim number in the file names as @Ava Thompson suggested), then double-checking that all my personal information is consistent across the system. If the document upload doesn't resolve it within a couple weeks, I'll try visiting a local NYS Department of Labor office with all my paperwork. It's frustrating but reassuring to know that so many people have successfully gotten this issue resolved. Thanks everyone for sharing your experiences and solutions!
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