Lost my NY unemployment login info - how to recover account with no information?

same thing happened 2 me last month...its so frustrating!! did u try clicking the 'forgot username' link on the login page? thats different from the password reset

The NY.gov ID system can be confusing because it's separate from your unemployment account. Here's what you need to do: 1. First, try the NY.gov ID self-service recovery at https://my.ny.gov - click on "Account Recovery" 2. If that doesn't work, you'll need to call the NYSDOL tech support line at 800-833-3000 3. Have your Social Security number, date of birth, and the address on file ready 4. They can verify your identity and help reset everything Don't wait until the last day to certify - start this process ASAP!

I went through this EXACT nightmare in January!!! The NY.gov ID system is separate from your unemployment account which is WHY everything is so confusing. I ended up creating a brand new NY.gov ID and then trying to link it to my existing unemployment claim, but that created EVEN MORE problems because the system thought I was trying to commit fraud by having multiple accounts!!! I spent DAYS trying to sort it out. Calling didn't help because I could never get through. I was about to give up when someone told me about Claimyr.com which got me connected to an actual agent in about 20 minutes instead of waiting for hours. They have a video showing how it works: https://youtu.be/Rdqa1gKtxuE Once I got through to an actual person, they were able to fix everything in one call. The agent had to verify my identity with several questions, then reset my NY.gov ID, and link it properly to my unemployment account.

For technical account recovery issues, here's the complete process you should follow: 1. Try the self-service options first at https://my.ny.gov 2. If that doesn't work, you need to call the NYSDOL Technical Support at 800-833-3000 (not the regular unemployment number) 3. For account linkage issues between NY.gov ID and your unemployment account, you may need to speak with a specialized account representative 4. Important: If you were previously using the old unemployment direct login system (pre-2024), you must now use the NY.gov ID system instead 5. Have your Social Security number, date of birth, and previous address ready for verification 6. If you've moved recently, make sure to tell them your old address that might be on file Don't create multiple accounts as that will flag the system. If you've tried calling but can't get through, try early morning (7:30am) or use a service like Claimyr to bypass the hold times.

HOLD UP. Before you do ANYTHING else - try this: check ALL your old email accounts for an email from NY.gov with your username! When I set mine up years ago, it sent a confirmation email with my username (not password). I found it in an old gmail account I barely use anymore and BOOM, at least had my username. Look for emails from noreply@ny.gov or info@labor.ny.gov. Also check your spam/junk folders!

UPDATE: I finally got this resolved! Here's what worked for me in case anyone else gets stuck in the same situation: 1. I couldn't find any old emails with my account info 2. I tried calling the technical support number around 20 times and could never get through 3. I ended up using Claimyr to connect to an agent (took about 15 minutes instead of hours of redial attempts) 4. The agent was able to verify my identity with my SSN, address history, and some questions about my claim 5. They completely reset my NY.gov ID and unemployment account access 6. I received a temporary password by email and was able to create a new password The most important thing is to SAVE YOUR LOGIN INFO SOMEWHERE SECURE this time! I'm using a password manager now so this doesn't happen again. And I was able to certify on time!

Just wanted to add another option that worked for me when I had a similar issue - if you have any old documents from when you first filed your claim (like printouts, emails, or even photos on your phone), they might have your claimant ID or other account details that could help with recovery. I found an old screenshot I took of my confirmation page and it had my claimant ID number, which the phone agent was able to use to locate my account faster. Also, if you ever received paper mail from NYSDOL, those letters usually have your account identifiers on them. Worth checking before you call so you have as much info as possible to speed up the verification process!

I had a similar issue a few months back and what really helped me was checking my browser's saved passwords! Even though I couldn't remember my login info, my browser had actually saved it from when I first created the account. Go to your browser settings and look for "Passwords" or "Saved Passwords" - search for ny.gov or labor.ny.gov. You might be surprised what's stored there! Also, if you use Chrome, Firefox, or Safari on your phone, check those saved passwords too since sometimes we log in from different devices. It's worth a shot before going through all the phone call hassles!

Just went through something similar myself! One thing that helped me was calling early in the morning (like 8:00 AM sharp) - the wait times are much shorter then. Also, if you've ever used your unemployment account on a public computer (like at a library or workforce center), sometimes those computers have browser password managers that might still have your info saved. It's a long shot but worth checking if you remember using any public computers. The most important thing is don't panic - even if you miss one certification week, you can usually backdate it once you get back into your account. Just make sure to document all your job search activities in the meantime so you're ready when you do get access back!

I've been reading through all these responses and they're super helpful! I'm actually dealing with a similar situation right now where I can access my NY.gov ID but it's not properly linked to my unemployment account. When I try to log in, it takes me to a page that says "no claims found" even though I know I have an active claim. Has anyone else run into this specific linking issue? I'm wondering if I should call the technical support number or if there's a way to fix the linkage online. Really don't want to sit on hold for hours if there's a simpler solution!

I just want to thank everyone who contributed to this thread - this is exactly the kind of information that should be stickied or made into a guide somewhere! The NY unemployment system is so unnecessarily complicated with all the different login methods and account linking issues. I'm saving this whole thread for future reference. A few quick tips to add based on what I've learned from dealing with government websites: 1. Always use the same browser when accessing government sites - they can be finicky with cookies and sessions 2. Never use incognito/private browsing mode for important accounts because you lose all the auto-save benefits 3. Screenshot or write down your account details immediately after creating any government account - don't rely on memory! 4. If you move, update your address with ALL your government accounts separately - they don't talk to each other The system really needs to be simplified but at least we can help each other navigate the mess. Thanks again to everyone who shared their experiences and solutions!