How to recover NY unemployment login when you've completely forgotten everything?
I'm trying to check on my unemployment claim from last month but I completely forgot my login information. I created the account back in February after being let go from my retail job due to store closing. Now I need to access my account to see why my payments stopped two weeks ago, but I can't remember my username OR password. I tried the 'forgot password' option but it asks for my username which I don't remember either. I also tried calling the ny unemployment office over 20 times but can't get through to anyone. The automated system just tells me to go to the website (which I can't access!). Has anyone dealt with this and found a solution? I'm worried because I really need this money to pay rent next week and I don't know what to do.
33 comments
Lincoln Ramiro
I had the exact problem last summer. If you cant remember anything, you might need to create a whole new NY.gov ID account and then call them to link it to your claim. Its a pain but it worked for me.
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Henrietta Beasley
•How long did that take? My rent is due soon and I'm getting desperate
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Lincoln Ramiro
•It took about 2 weeks total but that was bc I couldn't get thru on the phone. If you can actually reach someone it should be faster.
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Faith Kingston
•dont make a new account!! That can actually mess up your claim even more. Try to recover the old one first
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Emma Johnson
I was in this exact situation last month! After days of trying to call with no luck, I found this service called Claimyr (claimyr.com) which got me in touch with an actual human being at unemployment. It was the best money I've spent, got my account issues fixed in one call. They call for you and connect you to a live agent when someone answers. The YouTube video explains it well: https://youtu.be/Rdqa1gKtxuE
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Liam Brown
•sounds like another scam. Does it actually work or just take your money? 🤔
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Emma Johnson
•Not a scam at all. I was skeptical too but it actually connected me to a real person who fixed my account access. When you've been trying to call for weeks with no luck, its worth it.
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Olivia Garcia
•wait so they just call for you and then connect you? why cant i just keep calling myself?
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Emma Johnson
•Because they have some system that keeps redialing automatically. I tried calling myself for 3 days straight and got nowhere. With claimyr I had a callback within 2 hours.
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Noah Lee
•i tried something similar once and wasted my money. did this actually get you to a real person?
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Emma Johnson
•100% got me to a real agent who unlocked my account and helped update my info. Talking to an actual person got my payments flowing again in like 48 hours.
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Ava Hernandez
This might sound dumb but have you tried checking your browser password manager or maybe your email for when you first signed up? Sometimes there's confirmation emails that have your username in them. Also check if you wrote it down somewhere.
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Isabella Martin
I had the same problem and found out they have a separate system for recovering BOTH username and password. You have to call the tech support line not the regular unemployment line. The number is different. I think it's on their website under technical support or something.
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Henrietta Beasley
•Do you happen to know the number? I can't find it anywhere on their website
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Isabella Martin
•I dont have it saved anymore but look under NY.gov ID help, not the regular unemployment section. Or try claimyr.com like someone else mentioned if you're desperate. That's what my neighbor ended up doing
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Elijah Jackson
WHY IS THE NY UNEMPLOYMENT SYSTEM SO TERRIBLE??!! I'm sorry you're dealing with this. Their whole system is designed to make you give up. Last time I had login problems I had to mail in a paper form requesting access. In 2023!!! It's insane.
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Sophia Miller
•Seriously!! They do this on purpose to reduce claims. It's criminal.
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Mason Davis
•omg yesss 💯 the whole system is like purgatory. I spent 4 months trying to get backpay and almost lost my apartment
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Mia Rodriguez
So here's what you need to do with NY unemployment when you've lost ALL login info (I work in HR and deal with this all the time): 1. First, check ANY email accounts you might have used during initial signup - search for "NY.gov" or "unemployment" - there's often a confirmation email with your username 2. If that fails, you'll need to get through to a live person. Regular calls rarely work, but these methods have better success: - Call right when they open (like 7:59am) - Try the TTY/TTD line (yes, even if you don't need it) - Use a service like claimyr.com which many of my clients have had success with 3. Once you reach someone, they'll need to verify your identity with: - Last 4 of SSN - Date of birth - Address - Last employer info 4. After verification, they can reset everything and get you back into your account The key is actually talking to a human. The automated systems are intentionally difficult to navigate. Don't create a new account as this often causes more problems with your existing claim.
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Henrietta Beasley
•Thank you SO much for this detailed answer! I'll try searching my emails first and then try to get through on the phone.
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Jacob Lewis
•this should be pinned at the top of the ny unemployment forum fr 💯
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Amelia Martinez
the same thing happened to me!!! try looking at txt messages too, sometimes they send confirmations that way. also check your phone notes app, thats where i found mine.
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Ethan Clark
You're SOL without talking to a live agent. I had to use claimyr.com to get through after trying for weeks. Only way to reset everything when you don't know username.
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Mila Walker
•what's claimyr? another govt service?
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Ethan Clark
•No its a private service that calls unemployment for you and connects you when a human answers. Works waaaay better than calling yourself. Talking to an agent got my $ unlocked so fast
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Logan Scott
NY unemployment is a total dumpster fire. If i were you i'd just try making completely new account with different email and phone number. thats what i did when i couldnt get into mine.
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Chloe Green
•NOOO don't do this!! Creating new accounts can flag your claim as potential fraud and freeze everything for months!! 🚫
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Logan Scott
•Worked for me 🤷♀️ but maybe I got lucky
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Lucas Adams
i had good luck emailing my state representative about my unemployment login issues. they have special liaisons with the dept and fixed my account in 3 days after i tried for weeks on my own
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Harper Hill
Have you checked if you maybe wrote down your login info somewhere? I found mine in an old notebook after tearing apart my apartment lol. Also check your phone notes app if you use that
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Henrietta Beasley
•I've looked everywhere...literally turned my apartment upside down. No luck 😞
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Caden Nguyen
Lmaooo welcome to the ny unemployment hellscape 🤡 where nothing makes sense and the rules are made up. Been there done that got the t-shirt.
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Avery Flores
•THIS 👆 NY unemployment is designed to make you give up. Psychological warfare fr
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