Need help resetting NY unemployment account password - IRS site confusion?

The IRS and NY unemployment are totally different systems. You need to call the NY DOL tech support at 888-209-8124. Press 1 for English, then either 2 for PIN issues or 3 for password resets. Be ready to wait though, took me almost 2 hours last time!

Just to clarify, if you're trying to reset your NY.gov ID (which you use to access unemployment), you should go to https://my.ny.gov and click on 'Forgot Username or Password'. You'll need access to the email address you used when you set up the account. If that doesn't work, THEN call the 888-209-8124 number.

omg the NYSDOL phone system is the WORST!!!! i was locked out for THREE WEEKS last month because nobody would pick up!!! kept saying high call volume blah blah blah. lost almost $1400 because i couldnt certify!!

I had the same issue back in January. After trying for days to get through on the regular line, I finally used Claimyr (claimyr.com) and got connected to an agent in about 20 minutes. They have this service where they basically wait on hold for you then call you when an agent is available. They have a video showing how it works here: https://youtu.be/Rdqa1gKtxuE. It saved me so much stress when I was dealing with my account lockout.

Here's the official process for NY unemployment account recovery: 1. First try the self-service option at https://my.ny.gov 2. If your account is locked, you MUST call 888-209-8124 3. Best times to call are Tuesday-Thursday between 8:00-8:30am or after 6:30pm 4. Have your NY.gov ID, email address, and some form of ID ready 5. If you can't get through, you can also try the chat assistant on labor.ny.gov (but it has limited capabilities for security issues) Remember that the NY unemployment system is completely separate from the IRS system - they don't share login credentials.

did u try clearing ur browser cookies and cache?? sometimes that fixes weird login issues. also make sure ur using chrome or edge not safari, the site hates safari for some reason

My sister works for the IRS and she said they get calls ALL THE TIME from people mixing up government websites. IRS has nothing to do with state unemployment! Each state has their own separate unemployment system.

GUYS!!!! If you have a library card you can use their computers for FREE and sometimes they can help you with account issues too!! Just an idea if ur really stuck!!

UPDATE: I got through! Called right at 8:01am and only waited about 25 minutes. The agent was super helpful and reset everything for me. Just needed to verify some info and now I'm back in my account. Thanks everyone for your help!

Glad you got it resolved! For anyone else reading this thread in the future: there's a difference between resetting your NY.gov ID (which controls access to all NY state services) and resetting your PIN (which is specific to unemployment claims). Make sure you know which one you need help with before calling.