NY Unemployment Account Locked Since COVID - Can't Reach Anyone at 800-833-3000 to Complete Required Authentication Process

My unemployment account got locked and needs additional authentication. Been trying to get this fixed since covid times. I can still claim by phone but really need to get back into my online account. Anyone know how to actually reach someone to fix this? I received this message when I tried to log in: "NY.gov ID FORGOT PASSWORD SELF SERVICE Account Update: Your NY.gov account security is our top priority. To ensure your security, your account has been selected for an additional authentication process. If you are logging in to certify for unemployment benefits, please take the following steps: 1. This week, you must certify over the phone by calling 888-581-5812 for UI benefits or 833-324-0366 for PUA benefits. You will need your social security number (SSN) and Personal Identification Number (PIN). As a reminder, you can certify for last week's benefits between Sunday and Saturday of this week. 2. To complete your NY.gov authorization process, please call our Contact Center at 800-833-3000 Monday through Friday from 8:30 a.m. to 4:30 p.m. After selecting your preferred language, select option 2 to be routed to an agent. If you are logging in to access any other New York State purpose, please contact the appropriate agency for your application using information found on the Agency Assistance Contact Information page. Thank you." I've been certifying by phone using the 888-581-5812 number as instructed for UI benefits with my SSN and PIN, but I need to access my online account to view payment history and tax documents. I've tried calling the Contact Center at 800-833-3000 during their business hours (8:30am-4:30pm Monday-Friday) multiple times, selecting my language and then option 2 as directed, but I either get disconnected or put on hold forever. Has anyone successfully gotten through to complete this "NY.gov authorization process"? Is there a better time to call or any tricks to actually reach a human? This has been going on since the pandemic and it's extremely frustrating that I can't access my account online. I need to download some documents that are only available through the online portal.

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15 comments

Aisha Mohammed

•2M

Let me break this down for everyone dealing with locked accounts: 1. First, yes you can keep certifying by phone while locked out - important to keep doing this 2. The authentication issue usually happens because of suspicious IP activity or multiple login attempts 3. Best ways to get through: - Use claimyr.com to get past the hold times (costs $ but works) - Call exactly at 8:30 AM - Try the Spanish line then ask for English - Contact your state representative I work in IT and dealt with this myself. The system is overwhelmed but these methods actually work. Good luck everyone!

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