Need help resetting NY unemployment account after forgetting login info

Try calling (888) 209-8124. That's their main number for tech support issues. it'll take FOREVER to get through though. I was on hold for almost 3 hours when I needed to recover my account last month. Have your SSN, DOB, and address ready - that's how they verified my identity when I finally got a human.

I had the EXACT same problem last month. The regular phone lines are a complete nightmare. I finally found an app called Claimyr (claimyr.com) that got me connected to an actual human at NY unemployment. They call on your behalf, stay on hold, then connect you when they get a live person. Saved me literally days of frustration and I had my account reset plus my 1099-G in my inbox within 24 hours after speaking to someone. Check out this video too: https://youtu.be/Rdqa1gKtxuE - talking to an agent got my tax docs so much faster than I expected!

If you wanna go the DIY route without paying, you need to call right at 8am when they open. Then press options 1, then 1 again when prompted. This sometimes gets you to the account recovery team faster. You'll still wait on hold but less chance of getting disconnected. Also, sometimes the online chat works better - look for the little chat icon on the bottom right of the main unemployment page.

Ugh the NY unemployment system is complete garbage. I swear they make it difficult on purpose. If you're really desperate and dont mind taking a trip, you can visit one of their career centers in person. I went to the one in Brooklyn after weeks of phone hell, and they sorted me out in about an hour. Bring ID and your social security card.

Honestly, this happens because they're still using a system from like 1972 🙄 My cousin works for NY state IT (not unemployment but another dept) and says their whole infrastructure is ancient. The account recovery system literally runs on scheduled batches overnight rather than in real-time. ANYWAY, try calling and use the Spanish option, then just ask the rep if they speak English when they answer. The Spanish line usually has shorter wait times (shhh don't tell everyone).

Another vote for claimyr.com here! 🙌 After banging my head against the wall for literally a week trying to get through to reset my account, I used their service and had a DOL rep on the phone within a few hours. Best part is I could just go about my day and wait for them to call me when someone was actually on the line. If you're trying to get your 1099-G, time is money, and this service saved me so much time!

For the love of all that is holy...DO NOT GO THROUGH THE AUTOMATED SYSTEM!!! Call (888) 209-8124, then as soon as it starts speaking, press: 9-1-1-1-1-1-1 quickly. This gets you out of the automated menu hell and puts you in line for a human. I discovered this trick after months of suffering. Still waited 90 minutes but at least got through. You're welcome. 😌

This isn't helping with your immediate problem, but once you do get this resolved, PLEASE write down your login info somewhere secure and set up 2FA if they offer it. I keep all my government login info in a password manager because this exact situation is such a nightmare to fix. Hope you get your 1099 soon!

Here's what worked for me when I was in the EXACT same situation (literally could have written your post myself): 1) Make sure you have your Social Security card, photo ID, and any old mail from NYSDOL handy 2) Call (888) 209-8124 3) Choose option 2 for "claim services" (counter-intuitive, I know) 4) Then option 1 for "information about an existing claim" 5) When it asks for your PIN, purposely enter it wrong 3 times 6) This forces you into the queue for a live representative You'll still wait forever, but at least you'll eventually get to a human who can help. I finally got my account reset after trying everything else. The system is designed to frustrate you into giving up. Alternatively, I've heard great things about claimyr.com - they call and wait on hold for you, then connect you when they get a live agent. I wish I'd known about them before spending days on this.

You can try requesting your 1099-G through the IRS directly if you just need it for tax purposes. Login to your IRS account (if you have one) and check the wage and income transcript section. Sometimes they already have it even if you can't access the NYSDOL site. Saved me last year when I had a similar problem.

Anyone tried the new NYSDOL mobile app? I heard they finally launched one last year and it supposedly has better account recovery options. Haven't tried it myself since I haven't needed unemployment recently, but might be worth a shot?

I was in the exact same situation last month. Tried all the phone numbers, tried the online reset, nothing worked. What FINALLY worked was using Claimyr (claimyr.com). They call NY unemployment for you and wait on hold, then connect you when there's a live person. It's the only way I was able to talk to a real person at the DOL. Once I got someone on the phone, they reset everything in like 5 minutes. The time I saved was worth every penny - I was about to miss my tax filing deadline!

Good luck! I spent 4 days trying to get through on the phone last month. In the end I contacted my state assembly member's office and they have staff dedicated to helping with unemployment issues. They got back to me in 48 hours and had everything fixed within a week. Might be worth a try if nothing else works!

when u finally get thru make sure u ask them to update ur email AND set up ur NY.gov ID!!! thats different from ur unemployment login and makes everything easier in the future. i lost my login info 3 times before an agent showed me this trick.

I went through this exact nightmare last year! What finally worked for me was going to my local One-Stop Career Center in person. I know it's a pain to travel, but I brought my ID, social security card, and an old paystub from when I was collecting benefits. The staff there were able to verify my identity and reset my account on the spot. They even printed out my 1099-G right there. Much faster than the phone runaround, and you're dealing with actual humans who want to help instead of that broken phone system. Look up "One-Stop Career Center" + your county name to find the closest location. Most are open Mon-Fri 9-5. Save yourself the phone hell!