NY unemployment says 'You have been paid all benefits due you on this claim' but I didn't exhaust benefits

This happens sometimes. There are a few reasons you might get this message: 1. Your benefit year ended (even if you didn't use all weeks) 2. You had a break in claiming that triggered automatic closure 3. There was an issue flagged on your account requiring investigation 4. The system is experiencing technical problems First step: Call NYSDOL to find out exactly what's happening. The message itself doesn't tell you enough to know what's wrong.

got the same message last week!! so frustrating. i called like 20 times and couldnt get through to anyone. ended up being that they needed to verify something about my identity and nobody bothered to tell me. check your message inbox on the portal maybe?

I had this EXACT issue in January. Turned out they had a quarterly review flag on my account because my previous employer submitted some information that didn't match exactly what I had reported. The system automatically paused benefits until they could review it. The frustrating part is that they don't notify you when this happens! You just suddenly can't claim anymore. UNFORTUNATELY, you absolutely MUST speak with an actual claims specialist to resolve this. The regular customer service people can't help with this specific issue, and you need someone to manually review your claim.

This happened to me TODAY too!!! Must be something going on with their system. I'm panicking because I have bills due next week!!!

This message specifically means the system believes you have either: 1. Exhausted your maximum benefit amount (MBA) 2. Reached the end of your benefit year 3. Have a pending eligibility issue that has suspended payments Based on my experience with NYSDOL claims, this sounds like a quarterly wage review issue. They compare your reported wages quarterly with employer submissions, and any discrepancy triggers an automatic hold. Unfortunately, this requires speaking with a claims examiner who can specifically look at the "stop payment" flag on your account. The standard NYSDOL phone line is extremely difficult to reach someone through right now due to high call volume. You'll need to get to a Tier 2 specialist who handles claim reviews.

I see you mentioned having trouble reaching anyone at NYSDOL. I was in the same situation a few weeks ago and found this service called Claimyr (claimyr.com) that helped me get through to an actual person at unemployment. It basically calls for you and holds your place in line, then calls you when an agent is about to pick up. Saved me hours of frustration. They have a video showing how it works: https://youtu.be/Rdqa1gKtxuE For this specific issue, you definitely need to speak with someone directly. Self-service options won't fix a payment block.

EXACTLY THE SAME THING happened to me last year. I nearly lost my apartment because of it. Turns out my former employer challenged my claim SIX MONTHS after I started receiving benefits. The system automatically cuts you off when there's any dispute or review, even if it's not your fault!!!! The most infuriating part is they don't TELL YOU about it! Here's what I learned: 1) Call early in the morning, right when they open (7:30am) 2) If you're cut off because of an employer challenge, you'll need to submit additional documentation 3) Expect it to take 2-3 weeks to resolve even after you talk to someone 4) They'll backpay you IF they determine you're still eligible The whole system is designed to frustrate people into giving up. DON'T GIVE UP!

check ur email too! sometimes they send notices there instead of the portal for some stupid reason

Quick update - I just spoke with someone at NYSDOL about an unrelated issue, and they mentioned their system is undergoing updates today. The representative said some claimants might see unusual messages and to try again tomorrow. This might be affecting multiple people right now.

have u tried logging out and logging back in? sometimes that fixes weird glitches on the site

After seeing several reports about this issue today, I believe this is likely a system-wide technical problem rather than individual claim issues. However, if the problem persists after 24-48 hours, you'll need to contact NYSDOL directly. For reference, according to the NYSDOL handbook, that specific message is generated when: 1. Your benefit year has expired 2. You've received all benefits in your monetary determination 3. A non-monetary eligibility issue has been identified 4. There's a system flag on your account If it's NOT resolved by Wednesday, you should definitely call for clarification.

I'm dealing with this exact same issue right now! Got the same message when I tried to certify this morning. It's really scary when you're depending on these benefits. Based on what everyone is saying here, it sounds like it could be either a system glitch from today's updates or possibly an account review that got triggered. I'm going to try the Claimyr service that @Butch Sledgehammer mentioned since calling NYSDOL directly seems nearly impossible. Has anyone else had luck getting through to them recently? I'm really hoping this gets resolved quickly because like many of you, I have bills coming up that I can't afford to miss. Thanks to everyone sharing their experiences - it's helpful to know I'm not alone in this!

I've been through this nightmare before! The "You have been paid all benefits due you on this claim" message is frustrating because it's so vague. In my experience, it usually means there's some kind of hold or flag on your account that requires manual review. A few things that helped me when this happened: 1. Document EVERYTHING - take screenshots of the message and your account showing you should have benefits remaining 2. Keep trying to certify each week even if you get the same message - this shows you're still actively claiming 3. If it's not resolved by tomorrow (given the system update info), definitely use that Claimyr service people mentioned The worst part is they don't tell you WHY this happens! Could be anything from a random wage verification to your employer submitting conflicting info months later. But don't panic yet - if multiple people got this message today, there's a good chance it's just a technical glitch from the system maintenance. Hang in there and keep us updated!

Just wanted to add another perspective here - I work in benefits administration (not for NY but familiar with these systems). That specific message "You have been paid all benefits due you on this claim" is almost always generated when there's a backend data mismatch or system flag, not necessarily when you've actually exhausted benefits. Given that so many people are reporting this TODAY specifically, it's very likely related to the system updates @Leslie Parker mentioned. These maintenance updates sometimes trigger false positives in the automated review system. My advice: Wait until tomorrow morning to try certifying again. If the issue persists past Wednesday, then it's probably an individual account issue that needs manual review. But seeing 5+ people report this exact message on the same day? That screams system glitch to me. Also, for anyone who does need to call - try calling right at 7:30am when they open, or oddly enough, around 2-3pm seems to have shorter wait times based on what I've heard from colleagues dealing with other state systems.

This exact same thing just happened to me this morning! I was so confused because like you, I'm nowhere near exhausting my benefits - should have about 16 weeks left. The timing with everyone getting this message today definitely makes it seem like a system issue rather than individual account problems. I've been reading through all the responses here and it sounds like there are a few possibilities: 1. System glitch from the maintenance updates happening today (really hoping this is it!) 2. Some kind of employer wage verification issue that triggered an automatic hold 3. Random account review that pauses benefits without warning I'm planning to try certifying again first thing tomorrow morning. If it's still not working by Wednesday, I'll definitely look into that Claimyr service people mentioned since calling NYSDOL directly seems nearly impossible. Thanks for posting this - it's oddly comforting to know so many of us are dealing with the exact same issue today. Hopefully we'll all be back to normal certification tomorrow! Keep us posted on what happens when you try again.

I'm seeing this issue too and came here looking for answers! Got the exact same "You have been paid all benefits due you on this claim" message when I tried to certify this morning. I still have 12 weeks left on my claim and haven't had any issues until today. Reading through everyone's experiences here is actually really reassuring - the fact that so many people are reporting this identical message TODAY specifically makes me think it's definitely the system maintenance issue that @Leslie Parker mentioned rather than individual account problems. I'm going to follow the advice here and try certifying again tomorrow morning. If it's still not working by Wednesday, I'll look into using that Claimyr service since calling NYSDOL directly seems like a nightmare based on everyone's experiences. Thanks for posting this @Sara Unger - you probably saved a lot of people from panicking unnecessarily! I'll update tomorrow on whether the issue resolves itself.