Tried to certify and got 'paid all benefits due' message on NY unemployment - what gives?

This happened to me last year. The system glitched and thought I had reached my maximum benefit amount when I was nowhere close. Took me two weeks to get it fixed because I couldn't reach anyone. Had to call like 50 times a day.

After struggling like crazy to reach ny unemployment for weeks, I finally used this service called Claimyr (claimyr.com) that got me a callback with an actual rep on the line! Totally worth it since I got my issue fixed in one call and talking to an agent got my $ unlocked so fast. They even have a video explaining how it works: https://youtu.be/Rdqa1gKtxuE

The system has been SUPER glitchy lately. I was getting the same message last month when I tried to certify. Turns out they were doing some system maintenance and everything went back to normal the next day. Try again tomorrow?

Hmm check if you accidentally hit your BYE (Benefit Year End) date. Even though you've only collected for 3 months, sometimes the year end can trigger this message. You might need to refile even though you haven't used all benefits.

If your monetary determination was for a lower amount than you expected, you might have burned through your benefits faster. They calculate based on your highest earning quarter, and if that was low, you get less weeks.

READ THIS - COMPREHENSIVE GUIDE FOR DEALING WITH "ALL BENEFITS PAID" MESSAGE: This is a common issue with NY unemployment that I've helped several people navigate. Here are the possible reasons and solutions: 1. System glitch - Sometimes the system falsely thinks you've exhausted benefits. Try again in 24-48 hours, as it might resolve itself. 2. Quarter change - We just entered a new quarter in July, which can trigger system recalculations. The system might be adjusting your benefit amount or eligibility based on new quarterly data. 3. Benefit year issues - Even if your paperwork says September, internal systems sometimes miscalculate. This happens more often than they admit. 4. Hidden extensions - Sometimes the system is actually putting you on a different claim type but doesn't communicate this properly. SOLUTIONS: First, check your payment history to see exactly how many weeks you've been paid. Count them. Second, try certifying again tomorrow or Monday. Third, if it persists, you NEED to speak with a live agent. Regular benefits are 26 weeks, so if you've received fewer payments, something's wrong. The fastest way to reach someone is using Claimyr.com - I used it after trying for weeks to get through. They'll wait on hold and call you when a live agent is on the line. Worth every penny because getting a human on the phone resolves this 99% of the time. Lastly, if you manage to reach someone, specifically ask them to check for "claim transition issues" and "benefit year calculation errors" - using these terms helps them understand exactly what to look for. Good luck!

Same thing happened to me 2 weeks ago. Couldn't certify online so I just call the certification phone line (888-581-5812) and it worked fine there. worth a try 🤷‍♂️

make sure ur signed into the right claim maybe? i accidentally was trying to certify on an old claim from 2020 and got that message. logged out and back in and it fixed itself

NY unemployment is a total dumpster fire rn. I talked to someone last week who said they're doing database migration and tons of people are getting random error messages. She told me just to keep trying every day until it works 🙄

DID YOU VERIFY YOUR ID THROUGH ID.ME??? They're automatically stopping benefits for anyone who hasn't completed that verification process, even if you've been claiming for months already.

This is why I switched to certifying by phone only. The website is trash and gives random errors all the time. Call the automated line and it'll probably work fine.

My friend just went thru this exact thing. Turned out they flagged her account for a quarterly review but never notified her. She couldn't claim for 3 weeks until she got someone on the phone who unflagged it and she got backpay.

I swear they do this on purpose to discourage people from collecting. Make the system so frustrating that people give up. Been dealing with ny unemployment for too long to believe its just "glitches" anymore 😤

Have you been reporting all work/income correctly each week? If you made a mistake in reporting, they sometimes cut off benefits automatically.

If regular certifying doesn't work, try submitting a message through the secure message center on your account. Sometimes they respond within a day or two and can fix it remotely.

Screenshot the error message. Seriously. I had a similar issue and when I finally got through, the rep said "oh we need to see the exact wording of the error" and I didn't have it. Delayed my fix by another week while I waited for it to happen again.

i went thru this whole thing last month! turns out my employer had contested my claim and i never got notified about it. had to get on the phone with a rep and get it sorted. They never notify u about important stuff like this smh

Call your state assembly person's office!! Seriously they can work magic with unemployment issues. I was stuck for 6 weeks then my assemblyman's office fixed it in 2 days.