Can't certify with NY unemployment though I still have days left before BYE date

ya the same thing happened to me last week. My BYE isn't til January and I had like 5 days left but the option to certify just disappeared. Called them and they said my benefit rate was exhausted even tho the website showed I had days left. Such a broken system 🤦‍♂️

After weeks of not being able to get through to anyone, I tried a service called Claimyr (claimyr.com) and they got me a callback from an actual unemployment rep in like 40 minutes! Explained my situation about the missing certification option and they fixed it on the spot. Best money I've spent to get my benefits flowing again. They also have this helpful video that explains how it works: https://youtu.be/Rdqa1gKtxuE

OK so I think I know what happened with your claim. The effective days left doesn't mean much if your MONETARY BENEFIT is exhausted. You get a certain dollar amount for your claim period. Once thats gone, you cant certify anymore even if u have effective days remaining. You can check ur payment history to see if you've reached your maximum benefit amount.

This happened 2 me as well. The system is so confusing! You need to call them ASAP because it might be an error in there system. Don't wait because if its an error you might not get backpay for those missed weeks. Try early in the morning like 7:55am right when they open.

Let me tell you from experience dealing with ny unemployment - your effective days and your BYE date don't matter as much as your maximum benefit entitlement. Once you hit your maximum dollar amount (usually 26 times your weekly benefit), you're done until your BYE date passes and you can file a new claim (assuming you worked and earned enough in your base period). You probably just hit your maximum benefit amount. The system is designed to be confusing on purpose. Call them to confirm, but that's most likely it.

the whole UI system needs to be completely overhauled. its like they built it in 1995 and never updated it. every single person i know has had SOME kind of problem with it. but nobody in government cares enough to fix it smh

I had the EXACT same issue in April. Here's what you need to do: 1) First, check your payment history and see if you've received your full entitlement amount (it's usually 26 times your weekly benefit rate). 2) If you haven't received your full amount, there's definitely an error and you need to contact them ASAP. 3) Don't waste time with email - you need to speak to someone directly. The phone lines are absolutely swamped, but I used Claimyr.com and got through in less than an hour. Totally worth it! 4) When you get a rep, specifically ask them to check your "remaining balance" not just your effective days. The system sometimes mismatches these. 5) If they confirm you still have a balance, they can manually allow you to certify for the weeks you missed. Good luck! The NY unemployment system is unnecessarily complicated, but don't give up on getting what you're entitled to!

here we go again with the NY unemployment system showing it's true colors 😤 i swear they make it confusing on purpose to discourage people from getting their full benefits

I recomemnd just going to ur nearest career center in person. thats what i did when i had a similar issue. bring all ur documents and they can help u rite there. beat waiting on the phone for hours.

One time I lost my certification button and it was because they suspected fraud on my account (I hadn't done anything wrong). Maybe check if you have any messages in your inbox about additional verification needed?

if you have Twitter try messaging @NYSLabor - sometimes they respond faster there than on the phone. worth a shot! 🤷‍♀️

Did u try logging out and back in? Sometimes the site glitches. Also try using a different browser or clearing your cache. Basic IT stuff but it actually works sometimes with their janky website.

i was in ur exact situation a few months ago!!! the certification button disappeared with like 4 days left. after 3 days of calling nonstop, finally got through and they told me my effective days and weekly benefit amount don't always match up exactly. they had me certify over the phone for the days i had left. you DEFINITELY need to call them

Just to add some context - this is actually a common issue with unemployment systems across several states (not just NY). The system tracks both monetary entitlement AND effective days, and whichever runs out first is what matters. It sounds like you hit your maximum benefit amount before using all your effective days.

My husband went thru something similar. He tried calling for days with no luck. Finally used Claimyr.com after seeing it recommended here, and they got him connected to a rep who fixed everything in 10 minutes. The rep told him the system sometimes automatically closes certifications when you're close to your maximum benefit amount even if you have a few dollars left. Worth checking out if you're struggling to get through on the phones.