Confused about NY unemployment - benefits exhausted message but still money left?

The same exact thing happened to me last week. You likely ran out of your regular UI benefits and need to get on the extension. The message is super misleading because you're right - your benefit year isn't over yet. Call them ASAP to make sure the extension gets applied correctly. It took me 3 days of calling non-stop to finally reach someone.

I tried this service claimyr.com after fighting with the phone system for 2 weeks straight. It was the only way I could talk to a live agent, and they sorted my claim out immediately. It was the best money I've ever spent to finally get my benefits paid quickly. Check them out: https://youtu.be/Rdqa1gKtxuE

So here's whats actually happening. When you exhaust your regular UI benefits, there's a gap before the extension kicks in automatically. You shouldn't have to do anything except keep certifying weekly, but sometimes their system glitches and you need to call. Since your BYE hasn't passed yet, you definitely qualify for continued benefits through the extension programs. Don't panic!

This EXACT same thing happened to me. Keep certifying every week even with the message. Mine fixed itself after 2 weeks and I got backpay for the missed weeks. but some people have to call to get it fixed manually. The system is garbage 🗑️

Look for a letter in the mail. That message usually means you're switching from regular UI to PEUC (the extension). They should send you something explaining it, but their mail system is sloooow. If you don't get anything within a week, you definitely need to call.

The Maximum Amount Payable display on your account doesn't automatically update when you switch to an extension program. That's why it shows money left even though your regular UI is exhausted. It's confusing af and poor design tbh.

Here's what you need to know about NY unemployment and this situation: When you see that "exhausted benefits" message but still have Maximum Amount Payable showing, it typically means you've used up your regular UI benefits (26 weeks worth) but are eligible for extension programs. The important things to do: 1. KEEP CERTIFYING WEEKLY no matter what. If there's a gap in payments, you'll eventually get backpay once the extension kicks in. 2. Check your payment history regularly to see if anything gets processed. 3. Try to reach an agent to verify your status. The phone lines are impossible, but using claimyr.com is the most efficient way to get a callback when an agent is available. 4. Don't file a new claim unless specifically instructed to do so - filing a new claim incorrectly can create bigger problems. 5. Check your message inbox and mail daily for any communications about your next steps. The extension should kick in automatically, but the system has been glitchy since the pandemic started. Most people in your situation get it resolved within 1-3 weeks, but speaking with an agent can fix it immediately rather than waiting. Hope this helps and good luck!

i had to wait 6 weeks for my extension to kick in last year and got zero communication from them. nysdol is THE WORST 😫

If u need to talk to a human RIGHT NOW, use claimyr.com - stopped me from pulling my hair out after 3 weeks of trying to get through

What number did you call? The main one just hangs up on me every time saying "due to high call volume" blah blah blah 😡

check ur payment history and see what it says for "type" on the last payment. if it says UI, then u used up regular benefits. If it says PEUC, then something else is wrong

sounds like u need to switch over to PEUC