New York Unemployment

Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.

Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.


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Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

Read all of our Trustpilot reviews

Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

Sara Unger

Dont forget that NY has the 599 program where you can keep your benefits while taking approved training courses. Might be worth looking into if he wants to learn a new skill while job hunting. You need to apply for it though.

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Abigail Patel

I've never heard of this! Do you know where we can find more info?

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Sara Unger

Here's the link: https://dol.ny.gov/599-program - but you need to talk to a rep to actually get approved for it. It's one of those hidden benefits they don't advertise much.

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Butch Sledgehammer

Your husband should check if he qualifies for the 13-week Extended Benefits program in NY. Not everyone is eligible but worth checking. You HAVE to call and talk to a rep to find out though, which is a nightmare unless you use a service like claimyr to get through.

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NY unemployment ID.me verification hell - just trying to update bank info

Been battling with the ID.me verification system for days now. Last week I spent almost 4 hours trying to submit my verification documents because the system kept rejecting my driver's license for no apparent reason. Finally got it to accept everything and it showed as submitted. Then today I get a message saying I need to complete the verification process again even though it was already submitted! All I'm trying to do is change my banking information on my ny unemployment account. Now I've had to resubmit all my ID.me verification documents again. The whole process is ridiculous when all I want to do is update where my payments go. Anyone else dealing with this ID.me nightmare?

Danielle Campbell

just went through this last week! the trick is to use a desktop instead of phone, and make sure your camera is super good quality. also when taking pics of ID hold it against a WHITE background (not dark) and make sure theres good lighting. worked for me first try after doing all that.

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Rhett Bowman

I literally couldn't change my bank info for THREE MONTHS because of the ID.me nonsense. Finally got through on the phone after using claimyr.com (which btw was a lifesaver) and the agent told me there was a note on my account saying I'd already been verified! The whole time I was stressing and resubmitting docs they already had everything they needed 🤬 The system is beyond broken.

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Ali Anderson

That's exactly what I'm worried about! I think I'm already verified but they keep asking me to do it again

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Rhett Bowman

if u can get through to an actual agent they can check if ur already verified. that's what finally fixed it for me

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Verified through ID.me on 8/19 but NY unemployment benefits still pending after 45 days - how much longer until release?

Finally got verified through ID.me after dealing with this for almost 45 days. Got the email confirmation yesterday (10/25) saying "You're verified" and that "an ID.me Trusted Referee verified your identity on 08/19/2021 during a live video call." I received the email at 9:19 AM in my inbox with the subject line "Confirmed: Identity verification complete." Here's the exact content of the email: "ID.me You're verified An ID.me Trusted Referee verified your identity on 08/19/2021 during a live video call. You may now access benefits and services with New York State Department of Labor and view your credential at any time in ID.me My Account. How did we do? Take a quick survey. Questions? We're here to help. Visit ID.me Support" The email clearly states I should now be able to access my benefits with New York State Department of Labor. There are even links at the bottom for a survey and support options. But my account still shows pending and no money has been released to me. I completed the verification exactly as required - did the live video call with a Trusted Referee and got official confirmation. Anyone know how long I should expect to wait from this point? I'm getting really desperate and can't keep calling that stupid phone line just to be hung up on. I've already been dealing with this for over a month and a half, and now even with the verification complete, I'm still waiting. My rent is due in a few days and I have no income coming in. Is there something else I need to do after the ID.me verification? The email makes it sound like it should be immediate access.

Diego Castillo

After my id.me was verified they put my account on hold for "further verification" which was never communicated to me. Had to call 46 TIMES to get through and then they fixed it in 5 minutes. the system is designed to make you give up!!!

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Logan Stewart

THIS!!! They make it impossible on purpose so people just give up on getting their benefits.

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Mikayla Brown

truth. I work in customer service (not for unemployment) and this is a known tactic to reduce payouts. make the process so painful people abandon it

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Sean Matthews

CONTACT YOUR STATE ASSEMBLY PERSON!!!!!!! This is literally what they're there for. Mine helped me and my claim was fixed in 8 days.

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Molly Chambers

I'll tell you what happened with mine - saw the adjustment on Aug 2, got the refund direct deposited on Aug 23. Never got any letter or explanation. The deposit just said "IRS TREAS 310 TAX REF" on my bank statement. So just keep checking your bank account!

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Ian Armstrong

This whole unemployment tax nightmare is because they changed the rules AFTER people already filed. I'm in the same boat waiting for almost $1400 back. Been checking my transcript weekly for months now. NY unemployment was already a disaster to deal with and now this tax mess on top of it all. 😡

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Eli Butler

I feel you. The whole system is broken.

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Marcus Patterson

At least they're giving money BACK for once instead of asking for more 🤣

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Noah Torres

I was in the same situation and honestly Claimyr.com saved me. It's the only way I could connect with a live person after weeks of trying. Got my claim sorted in one call after they connected me. It's worth checking out if she's desperate - https://youtu.be/Rdqa1gKtxuE has more info.

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Noah Torres

Nah just sharing what worked for me after nothing else did. Been there done that with the endless hold music and disconnects. When ur about to be evicted you'll try anything.

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Ashley Adams

I was skeptical too but my neighbor used it last month and said it was the only thing that worked after trying for weeks. Desperate times...

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Samantha Hall

Has she tried emailing them at the claims support email? Takes forever to get a response (like 5-7 days) but they eventually did help me submit docs when the portal wasn't working.

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Mila Walker

Do you have that email address? She's been using the general contact form on the website but never gets any response.

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Samantha Hall

I think it was something like claims.support@labor.ny.gov but double check that on their website. Make sure she puts her claim ID in the subject line!!

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Amelia Martinez

Random but I was at my absolute breaking point with NY unemployment (similar situation - kept getting different answers) until I found a way to skip the hold time using claimyr.com. Sounds like you need to talk to a specialist who can actually see both of your claims in the system, not just the regular frontline people. Good luck!

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Ethan Clark

I had something similar w/ them owing me for February. What finally worked: call exactly at 7:58am (right before they open), navigate the menu slowly so you hit the final option right as the clock strikes 8:00. I got through to a senior agent who fixed everything in 10 min.

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Eloise Kendrick

Anyone else sick of how NY unemployment just does whatever they want with no accountability? We're all just sitting here hoping they eventually do what they promised 🤮

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Lucas Schmidt

PREACH 👏 I'm still waiting on backpay from 6 months ago

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Freya Collins

It's literally the worst system. My friend in NJ got her refund in like 3 days no problem.

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LongPeri

Quick update: just got mine today (was supposed to be the 22nd). So maybe they're releasing them in waves? Keep checking your accounts!

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Sophia Bennett

That gives me hope! Just checked again and still nothing but maybe tomorrow 🤞

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Lauren Johnson

i had something similar happen and it was bcuz they found out one of my employers had reported incorrect wages. Took like 5 weeks but eventually got a pretty decent chunk of money backdated. just wait it out or try to get someone on the phone if ur anxious about it.

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Jade Santiago

Fun fact: the NY unemployment system still runs on COBOL programming from the 1970s. That's why these 'recalculations' and weird messages happen - the system is literally ancient. 🦖

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Daniel Price

that explains why the website looks like it was made before the internet existed lol

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Olivia Evans

No wonder it takes them 6 weeks to make a simple change to your claim. They're probably using punch cards to update the system 💀

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Maria Gonzalez

Have you checked your spam folder for emails? Sounds dumb but my friend missed an important verification email and it was hiding in spam for weeks.

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Sophia Rodriguez

Good suggestion but I've been checking spam daily - nothing from unemployment in there either 😔

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Natalie Chen

anybody else notice these payment stops tend to happen right when rent is due??? seems SUS to me... almost like they intentionally make it hard to reach them 🤔

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Santiago Martinez

OMG YES!!! I swear they do this on purpose every month

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Samantha Johnson

Nah it's not a conspiracy. The system is just trash. Never attribute to malice what can be explained by incompetence 😂

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Edison Estevez

Look at your original tax return and check how much unemployment compensation was reported on line 7 of Schedule 1. Then check if you received the full 10.2% of that amount. If not, definitely challenge it.

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Emily Nguyen-Smith

Yo I thought they were done issuing these unemployment tax refunds??? I never got mine at all and was on unemployment for half of 2022. Now I'm worried I missed out completely 😳

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James Johnson

They're still processing them in batches! My brother just got his last week. Check your tax transcript online to see if there's any pending refund.

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Emily Nguyen-Smith

thank god, i was about to have a breakdown lol. will check my transcript asap

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