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Whatever u do DO NOT try to open a new Key Bank account on your own. It will mess everything up even worse. Let unemployment handle it or you'll end up with two accounts and a bigger mess. Ask me how I know... 🤦♂️
Good to know, thanks for the warning!
25d
Check if you can get your state rep involved. My benefits were stuck for almost 2 months last year, I contacted my local assembly member's office and they have special contacts at NYSDOL. Had my issue fixed in 3 days.
This is underrated advice. The constituent services people at your state rep's office can work magic with govt agencies.
25d
The benefit amount increase is actually good news! I had something similar happen last year - got a random increase of about $2000. Turns out they did a review of my wages and found additional earnings they hadn't counted before. You'll probably get more weekly benefits going forward too!
That would be amazing! Fingers crossed that's what's happening here.
25d
has anyone figured out whats going on???? same thing happened to me and i need this money for rent asap 😭😭😭
Based on what people are saying, it seems like a system glitch affecting multiple people. The other half of your payment should come through in a few days. If you need to talk to someone ASAP, try claimyr.com - it's the only way I've been able to reach a human at unemployment lately.
25d
thank u!! gonna try that now cause I cant wait days when rents due tomorrow
25d
Dealing with ny unemployment is like trying to nail jello to a wall while blindfolded. And both your hands are tied behind your back. And the jello is on fire.
just watched my payment history disappear a payment too! I swear I'm not crazy. Last Thursday it was there and now it's gone. This system is so broken. Has anyone been able to get this resolved??
my friend had the same thing and said claimyr.com got her through to a rep who fixed it in one call
25d
The irony of a vaccine that was supposed to help you ending up causing financial hardship... welcome to America. But for real, I had luck emailing my state representative's office when I had unemployment issues. They have special contacts at NYSDOL and can sometimes get answers faster.
I got fed up with the phone system and used claimyr.com - had my issue resolved the same day after weeks of trying. Just sharing what worked for me - talking to an agent got my $ unlocked so fast. Their youtube explains how it works: https://youtu.be/Rdqa1gKtxuE
Yeah basically they use some automated system to call repeatedly and wait on hold, then when an agent picks up they call your phone and connect you. Way better than wasting your whole day dialing.
25d
Thank you! I might try this tomorrow. At this point I'll try anything to get some answers.
25d
wait hold up - does this actually work or is it just the usual BS?
I'm assuming you're talking about claimyr? If so, yes it works. My claim was stuck for 6 weeks, used their service, got through to an agent who fixed everything in one call.
25d
ok might try it tomorrow. so sick of this endless phone hell
25d
I feel your pain! The system is designed to make you give up. After trying everything, what worked for me was using claimyr.com to get through to an agent. It's basically a service that does the calling/waiting for you. They call when they get a human on the line. Talking to a real person fixed my issues that had been pending for over a month.
OP this is what I did too after weeks of frustration. It works! You'll talk directly to an unemployment agent who can fix your issues.
25d
As a temporary solution, ask a friend if you can use their computer to check your account status online. Sometimes the error is device-specific. And clear your cookies/cache before trying.
Tried that already - used my sister's laptop, my phone, the library computer... same error message every time 😭
25d
Everyone saying call at certain times or try different methods... y'all killing me 😂 We all know NY unemployment phone lines are IMPOSSIBLE regardless when you call. I finally got through using claimyr.com after trying for weeks on my own. talking to an agent got my $ unlocked so fast after two months of nothing. saved my apartment fr
another day, another company promising to fix the unfixable unemployment system lol
25d
So I was about to throw my phone after 3 hours on hold when my cousin told me about it. They don't fix anything themselves - they just get you past the hold time. After that you talk to DOL directly. Was skeptical too but it worked
25d
hot take: the entire ny unemployment system is DESIGNED to be confusing and difficult so people give up trying to get benefits they're entitled to. the banking delays are just part of their strategy 👀
I don't think it's a conspiracy. It's just old tech run by underpaid government workers who are overwhelmed. Never attribute to malice what can be explained by incompetence.
25d
idk man, if they wanted to fix it they could. the fact that it STAYS broken feels intentional to me.
25d
Update us on Tuesday! I'm curious what happens. My money is on you getting it without issues but with all the horror stories here who knows 😬
Will do! Now I'm nervous after reading all these different experiences. Crossing my fingers!
25d
I've been struggling with the ID.me verification process for my unemployment claim since October. After uploading all my documents twice and going through their video call verification process, now they're saying I need a FIDO security key to complete the verification. Do I seriously need to purchase one of these things? They're like $45-60 online from what I can see. I tried using my phone for the verification process but it still asks for this key. Has anyone successfully completed ID.me verification without buying one of these keys? The whole process has been a nightmare and I've been waiting almost 2 months for my benefits already. Every time I think I'm done they add another hurdle. Is there a workaround or am I just stuck buying this thing?
Have you tried using the "Trusted Referees" option? It's buried in their help section but lets you do a video call with a person who can manually verify you without all the security key stuff. Worked for me when I was stuck in a similar situation.
I did the video call thing but then after that it still asked for the security key. So frustrating!
25d
That's weird, the video call should have been enough. Sounds like a glitch in their system. Might be worth contacting ID.me support directly.
25d
Pro tip: ID.me works waaaaay better on mobile than desktop in my experience. Also try using cellular data instead of wifi, sometimes that helps bypass some of their weirder security checks.
its a mess but there is hope! I was in the same situation. Got $670 when supposed to get $1580. I tried calling for weeks with no luck, then finally used this service called claimyr that got me through to an agent. The person explained that there was a system-wide calculation error they're fixing case by case. She put in a request and I got the rest of my refund 2 weeks later. Check them out at claimyr.com - totally worth it!
So I was about to throw my phone after 3 hours on hold when my friend told me about it. Not a hack, they literally just wait on hold for you. When an agent picks up, they call you. that's it. but whatever, stay on hold all day if you want lol
25d
FWIW I used them too and it worked. honestly felt stupid for not knowing about it sooner after wasting days on hold
25d
The NY DOL is running on outdated systems that cant properly calculate these refunds. My friend who works there says theyre completely overwhelmed and prioritizing new claims over fixing old ones. Your best bet is to call and ask specifically for the "tax refund adjustment team" - thats the special unit handling these issues.
NebulaNomad
has anyone tried emailing instead of calling? what's the best email address to reach them?
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Freya Thomsen
I've emailed like 5 times over the past month about a different issue and never got a response. calling is your only real option unfortunately
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Omar Fawaz
Emailing is useless, tried it multiple times. You need to call or use a service like claimyr.com to reach an actual person
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Chloe Martin
Check the news! Just saw on channel 4 that there's a technical glitch with the $300 payments affecting multiple states. NY labor department said all payments should be processed by end of week. No need to call or do anything.
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Diego Rojas
finally some official confirmation! wish they would put this on their website
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25d
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