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you need to find out if your BYE date passed. That's your Benefit Year End date. If it passed, you gotta file a new claim even if you have money left. The system won't tell you this clearly.
have u tried messaging them on twitter? sounds stupid but i got a response that way when i couldn't get through on the phone
Really? I'll try that. Do you just DM the official account?
25d
yeah DM them but also tweet @ them publicly. the public shaming seems to get faster response lol
25d
I cant beleive nobody has mentioned that they changed the rules about this! As of January, NY unemployment is supposed to consider childcare issues due to school/daycare closures as a valid reason to quit. You should be good but the system is so backed up it might take a while.
This 👆 They did change the rules but good luck getting anyone on the phone who actually knows about the change 🙄
25d
Update on my similar situation: quit in February for childcare, applied in March, got questionnaire in April, and FINALLY got approved last week. But here's the thing - they only approved me after I got through to an actual person who reviewed my case. The online system is useless for complicated cases like ours.
That's really good to know, thank you! Did they backdate your payments to when you first applied?
25d
Yes! I got all backpay from my initial filing date (minus the waiting week). Was a huge relief to get that lump sum after months of stress.
25d
has ur roomate checked her payment history on the website? sometimes it will show a hold reason. login > payment history > look for any message in red
She checked and there's nothing showing up at all for the last 2 weeks, not even a pending payment or hold message. It's like the certifications just disappeared.
25d
Everytime the system "updates" this happens to thousands of people. It's like clockwork. I've been on unemployment since last year and had to deal with this 4 separate times. Each time the only solution was calling. Save yourself the headache and use a service to get thru. I've used claimyr.com twice and it was worth every penny since I got my benefits back in days instead of weeks.
are there any other alternatives to claimyr? just curious if there are cheaper options
25d
Not that I know of. I tried some auto-dialer apps but they didn't work for getting through the unemployment IVR system. This was the only thing that worked for me.
25d
check ur email!!! sometimes they send u a message through the system but dont actually notify u. log into ur account on a computer (not mobile) and check for messages. bet they sent u something about needing additional info.
Just checked and don't see any messages or emails from them. Nothing in spam either. So weird!
25d
DOL employee here (not in NY but another state with the same system). There are a few reasons this happens: 1. Most likely: their system does quarterly reviews and sometimes flags accounts for verification even if there's no actual break 2. If you certified later in the day than usual (like evening vs morning), some systems flag this as unusual activity 3. If you used a different device or IP address to certify 4. Random selection for fraud prevention Just answer the questions accurately based on your real situation. If you haven't returned to work, say no. If it asks for an EIN, you can usually leave it blank if you haven't worked anywhere new. If your payment doesn't come through within 3-4 business days, then you need to call. But 9 times out of 10, this resolves itself without any problems.
Is this why my account gets flagged every time I certify while traveling? I visit my parents in a different state once a month.
25d
100% yes. Different IP address + different location = automatic flag in most systems.
25d
I just went thru this hell. They ask all the same questions from the original application. Make sure she knows: - exact dates of her last employment - employer address and phone - reason for unemployment - what job search activities she's done And the MOST IMPORTANT thing: don't give up if the line disconnects! It took me 27 calls over 3 days to finally get through. The system is a nightmare right now.
The NY unemployment system is such a joke. I spent a total of 19 hours over 3 days trying to speak to someone for my benefit extension. Eventually I caved and used a service called Claimyr that basically waits on hold for you. Got through in about 2 hours and fixed my issue. The system is deliberately broken to discourage people from collecting what they're entitled to. Keep pushing and don't give up.
I've seen a few people mention Claimyr now. I'll definitely look into it if she has trouble getting through. Thanks for the suggestion!
25d
sorry ur dealing with this BS! ny unemployment is like a maze designed to make people give up. i had a similar issue last year. my advice: CALL THEM NOW don't wait for them to fix it. they never fix anything automatically 👎
this happened to me!!! they ended up putting my account under review and i didn't get paid for 5 weeks 😱 it was a NIGHTMARE. eventually i got all the back pay but i nearly got evicted waiting. you need to call them ASAP and explain the situation before it gets worse
yes 100% - once i finally got someone on the phone they fixed it that day. the problem is GETTING someone on the phone 🤬
25d
I had a similar issue and used claimyr.com after not being able to reach anyone for weeks. It worked - they got me through to an agent who fixed my claim immediately. Before that I was just getting automated messages.
25d
try calling them to ask... oh wait NOBODY CAN EVER GET THROUGH ON THE PHONE 🤣🤣🤣
I actually got through last week! Only took 3 hours and 47 minutes on hold 🥴
25d
Check out claimyr.com - saved me from hold hell. They wait on hold and then call you when a real human picks up.
25d
This is why I hate ny unemployment. Everything takes 100x longer than it should. And if theres any kind of problem with your account good luck getting anyone on the phone to help.
lmao welcome to NY unemployment, where nothing makes sense and the rules are made up 🤡 But for real, you need to apply for PEUC extension. The system should have done this automatically but it's broken af. You gotta call and talk to someone.
"where nothing makes sense and the rules are made up" is LITERALLY the perfect description of NYSDOL 🤣
25d
It's like trying to solve a puzzle where half the pieces are missing and the picture keeps changing
25d
This is sucha common issue with ny unemployment right now! I went through it last month. Your regular UI benefits expired (usually after 26 weeks), and you need to switch to the extension program. The $300 federal supplement continues until Sept 4, but only if youre getting some form of base unemployment.
I just finished certifying for my weekly benefits for August 10-16, 2021 and got a weird message saying I've exhausted all unemployment benefits on my claim. This is super weird because I've only been on unemployment since May (about 3 months) and should have way more time left. After I submitted my weekly certification, I got this confirmation page that says: "Claim Complete Your claim for the week of 8/9/2021-8/15/2021 has been entered for processing." But then right underneath that, there's this alarming message: "Important Information You have exhausted all unemployment benefits on your claim. We encourage you to use the job search resources available on our Career Services resource page. To find out if you are eligible for assistance provided by other New York State programs and services, go to www.mybenefits.ny.gov." It also mentioned something about Direct Deposit options at the bottom, saying "You may choose to have your weekly benefits directly deposited into your checking account. You must have a check handy in order to enter your bank routing and checking account numbers." This is confusing because it says my claim has been entered for processing, but then tells me I've exhausted everything and suggested I look at job search resources. Anyone else seeing this? Should I still expect my payment this week? I really need this money for rent and I'm freaking out a little. Has anyone dealt with this before? I've never missed a weekly certification and haven't had any issues until now. I'm in New York State, if that helps.
yo if youre still having this problem after a few days DM me, i know someone who can help get your claim pushed through faster
Nice try scammer 👎
25d
not a scam dude, just trying to help. my cousin works there and has helped people before.
25d
have u checked if ur actually on a diff benefit type than u think? regular UI is 26 weeks but some other programs are shorter. go to payment history and look at ur "type" column
Victoria Jones
Another emerald card data point: deposit date 9/22, actually received 9/25 (so 3 days late). Got about $1,190 back. Hope that helps!
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Cameron Black
To everyone still waiting - I just checked the IRS2Go app and it now shows that emerald card deposits for this week's batch were delayed due to "processing issues" and should all be deposited by end of day Monday. Might save some of you from checking your accounts every 5 minutes like I was 😅
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Jessica Nguyen
where in the app does it say this? i cant find it
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25d
Cameron Black
Go to the News section and then scroll down to "Processing Updates" - it's in there dated 9/23
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25d
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