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just started a new job thank god, but still have like 4 weeks of back pay they owe me and cant get anyone on the phone to fix it. anyone know if there's a time limit to claim back payments?
I think you have a year to claim back pay but don't quote me on that. Def keep trying to reach them.
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I missed one week of certifying because I was in the hospital. Anyone know if I can still claim that week somehow? The website won't let me backdate.
You have to call and speak to a rep to backdate a certification. They can do it if you have a good reason (and hospital is definitely a good reason).
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Same happened to me. Only way to fix is to talk to someone. I used claimyr.com to get through after 2 weeks of failed calls. They fixed it immediately.
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I work at a career center that helps people with unemployment issues. Here's the official stance: online courses like Coursera count as ONE job search activity per week IF you spend at least 3 hours on them AND they relate to your occupation. You must keep documentation (certificates, course descriptions, time logs). This will satisfy ONE of your three required activities per week.
Thanks for the official info! Do you know if we need to complete entire courses for them to count or just put in the hours?
25d
You don't need to complete entire courses, just log the hours honestly. But having certificates from completed modules definitely helps if you're ever questioned.
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pro tip: screenshot EVERYTHING. I take screenshots of my coursera progress, the clock showing how long I've been in a module, completion certificates, everything. NY unemployment made me provide proof during a random audit in February and I was so glad I had everything documented.
Completed my identity verification through ID.me for my ny unemployment claim back on November 12, 2023. It's now been over 3 weeks and I haven't heard anything from NYSDOL. The verification process itself was pretty quick - uploaded my docs, did the video call thing, and got the confirmation email same day. But now nothing. My claim still says 'pending' when I log in to check status. I've tried calling their number but can't get through to a human. Is there anything else I should be doing while waiting? How long did it take for others to get their benefits after completing ID.me? I'm starting to get worried because rent is coming up again and I'm running out of savings.
tried logging into id.me today and my account was showing as "verified" but ny unemployment still says pending?? makes no sense
that's exactly what I was saying! they're two separate systems. id.me can show verified but unemployment still has to process it on their end
25d
Dont waste ur time waiting. Srsly. I waited 6 weeks thinking it would just magically start working. Finally used claimyr.com to get an agent on the phone and they fixed it in 5 minutes. Turns out my ID verification was done but stuck in some queue on their end. Talking to an agent got my $ unlocked so fast, wish I'd done it weeks earlier.
Just tried this after seeing multiple people mention it. Got connected to an agent after about 2.5 hours! They confirmed my ID verification was completed but not processed yet. They're expediting it now.
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awesome! glad it worked for you too. spread the word cause so many people are just waiting when they could get it fixed.
25d
I've been dealing with NY unemployment for 18 months and here's what I can tell u: DOCUMENT EVERYTHING. Take screenshots of your payment history before and after the negative amount. Save any emails or messages. Write down names of anyone you speak to. You'll need all this if you have to appeal.
just throwing this out there but have u moved recently? sometimes when your address changes they can flag your account for verification and hold payments
I did actually move about 3 months ago! But I updated my address in the system right away.
25d
Even if you updated it, sometimes it triggers a review. Worth mentioning when you get someone on the phone.
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Unpopular opinion but you might just need to wait it out. My backpay randomly appeared after 7 weeks with no warning or explanation. The system is working through a HUGE backlog.
Watch out - if they coded your claim wrong initially, they might not even know you're eligible for those earlier weeks. I had to literally explain to the agent that I had been laid off in March not May because someone entered my info wrong.
How would I know if they coded my claim wrong? Is there somewhere I can see that info?
25d
On your payment history page, check the "effective date" of your claim. That should match the date you became unemployed. If it doesn't, that's your problem right there.
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This might be silly, but have you checked your bank account statements from the last few months? Sometimes the IRS sends these adjustments without any notice and they get deposited with a weird label that doesn't clearly say it's from the IRS. Worth a look!
Actually that's a smart idea! I just checked and don't see anything that looks like it might be from the IRS other than my original refund, but good thinking.
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LOL another day another person trying to navigate the nightmare that is ny unemployment and taxes. Welcome to the club, we have jackets and therapy sessions on Thursdays ๐
can i get the address for those therapy sessions? asking for a friend ๐
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it's at the bar down the street from the unemployment office. first round's on me!
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In theory ur supposed to be actively looking for work while collecting unemployment so if youve been on it since 2021 and havnt found ANY work in all that time... they might question that. Just saying.
Sorry, wasn't trying to be a jerk. The job market is brutal right now. Just meant that they might ask for proof of your job search if you reapply.
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No worries. I've been keeping track of all my applications. It's just been really discouraging.
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I filed a new claim after my benefit year ended with no new work and got denied. Then I called (finally got through after using claimyr.com) and found out I could appeal the decision. Still waiting to hear back on my appeal but at least I have a chance.
When I log in, there's a section called 'View Payment History' that still shows everything even though my claim ended months ago. Maybe try clicking around different tabs? Sometimes the info is just hidden behind weird navigation.
I've clicked literally everywhere on the site. There's nothing. The Payment History section is completely empty.
25d
Pro tip: if you need records from your unemployment claim after it ends, file a 'Right to Know' request through the Department of Labor. I had to do this when I couldn't see my payment history anymore. Takes about 2-3 weeks but they'll send you everything.
i had that happen to me too. ended up having to wait on hold for 3 hours to talk to someone. they said their system update in sept broke a bunch of partial unemployment claims and they have to fix them manually. ur not gonna be able to fix it yourself no matter what u try
Ugh that's what I was afraid of. Did they at least fix it in one call or did you have to keep calling back?
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they fixed it in one call but i had to wait for all my back payments. took about a week to get the money
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I'm dealing with this exact same thing and it's so frustrating. The system worked fine until their "upgrade" and now nothing works right. Classic NY unemployment office mess ๐คฆโโ๏ธ
Josef Tearle
The system is DESIGNED to be hard to navigate so people give up and don't collect benefits. It's not broken, it's working exactly as the politicians want it to. Think about it - states save money when you don't collect what you're owed.
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Shelby Bauman
this is the real answer right here. preach ๐ฏ
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Quinn Herbert
Lot of truth here. My brother works for state govt (diff department) and says the same thing.
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Salim Nasir
Contact your state senator!!!! I spent 3 weeks calling with no luck. Finally emailed my state senator's office explaining my situation. They have a dedicated liaison with the DOL. Had a call from unemployment within 48 hours of contacting them. This is literally what your elected officials are for!
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Cole Roush
Thanks for this suggestion. Just looked up my senator and sent an email explaining my situation.
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