New York Unemployment

Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.

Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.



Fox KTVUABC 7CBSSan Francisco Chronicle

Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

Read all of our Trustpilot reviews


Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

Major identity theft: Fake unemployment claim filed in my name AND suspicious IRS transcript with multiple unauthorized tax refunds and amended return

Something really strange just happened. I logged into my account to check on an old claim from last year and noticed there's a NEW active unemployment claim that I never filed! I'm currently employed full-time and have been at the same company since October. The claim was apparently filed two weeks ago. There's even a payment issued for $418 that I never received. I checked my bank accounts and nothing was deposited. What's even more concerning is this isn't the first identity issue I've had. I just checked my IRS account transcript and noticed some strange activity there too. Looking at my transcript dated Apr. 16, 2021 (my return was received Mar. 09, 2021), I can see multiple transactions that I don't recognize: TRANSACTIONS CODE EXPLANATION OF TRANSACTION CYCLE DATE AMOUNT 150 Tax return filed 20210705 03-09-2021 $0.00 16211-445-45073-1 806 W-2 or 1099 withholding 04-16-2021 -$3,235.00 766 Tax relief credit 04-28-2020 -$3,400.00 766 Credit to your account 04-28-2020 -$2,000.00 846 Refund issued 04-16-2020 $4,400.00 290 Additional tax assessed 20201505 04-28-2020 $0.00 16254-999-05099-0 971 Notice issued 04-28-2020 $0.00 766 Tax relief credit 01-19-2021 -$2,200.00 766 Credit to your account 01-19-2021 -$2,200.00 846 Refund issued 01-05-2021 $3,400.00 290 Additional tax assessed 20205302 01-19-2021 $0.00 16254-999-05055-0 766 Credit to your account 04-16-2021 -$2,687.00 766 Credit to your account 04-16-2021 -$2,100.00 846 Refund issued 02-25-2021 $6,022.00 971 Amended tax return or claim 04-30-2021 $0.00 forwarded for processing 977 Amended return filed 04-30-2021 $0.00 43277-521-68513-1 766 Credit to your account 04-16-2021 -$2,074.00 290 Additional tax assessed 20212905 08-10-2021 $0.00 17254-602-05044-1 971 Notice issued 08-10-2021 $0.00 846 Refund issued 07-29-2021 $2,082.69 776 Interest credited to your account 08-10-2021 -$9.69 I'm freaking out because it seems like someone has stolen my identity to not only file an unemployment claim but possibly tampered with my tax information. I don't recognize some of these refunds being issued! For example, there's a refund issued on 07-29-2021 for $2,082.69 with interest credited of $9.69 that I have no recollection of receiving. There are also multiple tax relief credits and credits to my account that I'm not sure about, including credits on 04-28-2020, 01-19-2021, and 04-16-2021. I see an amended return was filed on 04-30-2021, but I don't remember filing an amendment. I immediately changed my password for my unemployment account and called the fraud department but can't get through to anyone. I'm also planning to contact the IRS about these suspicious transactions. Has this happened to anyone else? What steps should I take to protect myself and report this? I'm worried about tax implications and how this might affect me if I ever actually need unemployment in the future. Should I be filing a police report? Contacting credit bureaus? This whole situation is giving me massive anxiety.

The worst part about this whole thing is it's IMPOSSIBLE to get anyone on the phone at ny unemployment 😤 I spent literal days trying before I found a workaround. Use claimyr.com - they'll get you a callback from an actual agent instead of waiting on hold forever. Saved me so much stress when I was dealing with fraud on my account.

0 coins

Lucas Bey

hmm i've been burned by these 'services' before... what makes this different?

0 coins

The difference is they don't claim to do anything with your claim - they just get you past the phone system nightmare. For identity theft you HAVE to talk to someone, there's no way around it. And trying to get through yourself is basically impossible right now.

0 coins

This is absolutely terrifying and I'm so sorry you're going through this! The combination of fraudulent unemployment claims AND suspicious IRS activity sounds like a major identity theft ring got hold of your information. A few things that stood out to me from your IRS transcript - those multiple refunds and credits from 2020-2021 are definitely red flags, especially the amended return you don't remember filing. The scammers might have been using your identity for tax fraud too, which could explain how they had enough info to file the unemployment claim. One thing I haven't seen mentioned yet - make sure to contact your state's Attorney General's office about this. They often have special identity theft units and can sometimes expedite cases with DOL. Also, consider signing up for the IRS Identity Protection PIN program if you haven't already - it adds an extra layer of security for future tax filings. The fact that you caught this so quickly is actually really good. Document everything with timestamps and keep pushing to get through to someone at DOL. Don't give up even if it takes multiple attempts. Your quick action could prevent this from getting much worse. Stay strong - you're doing all the right things! 💪

0 coins

Thank you so much for the detailed advice! I hadn't thought about contacting the Attorney General's office - that's a really good point. I'm definitely going to look into that IRS Identity Protection PIN program too. You're right that the timing of everything seems suspicious - the fact that there were all those weird IRS transactions and now this unemployment claim makes it seem like someone has had my info for a while. It's scary to think about but at least I'm catching it now rather than months down the line. Really appreciate the encouragement! 🙏

0 coins

Based on everyone's responses here, it really sounds like you have a solid case! NYS Department of Labor generally requires misconduct to be willful and deliberate - not circumstances beyond your control like childcare issues. The fact that you always called in ahead of time shows you were acting in good faith and trying to communicate with your employer. I'd definitely recommend filing your claim as soon as possible and including any documentation you have about your childcare situation (daycare notices, babysitter communications, etc.) right from the start. Even if they initially deny it, you can always appeal, but from what others have shared here, situations like yours often get approved on the first review when properly documented. Don't let your employer's claim discourage you from applying - you deserve those benefits while you search for new work!

0 coins

Thank you so much for this encouragement! I've been really anxious about the whole process but reading everyone's experiences here has been incredibly helpful. I'm definitely going to file my claim tomorrow and include all my documentation upfront - I have daycare closure notices, texts from my backup sitter about emergencies, and copies of the emails I sent my supervisor each time I was going to be late. It's such a relief to hear that NYS Department of Labor does distinguish between willful misconduct and genuine circumstances beyond our control. I really appreciate this community for sharing their knowledge and experiences!

0 coins

I work as a benefits advocate and have helped many people navigate NYS Department of Labor misconduct determinations. Your situation sounds very promising for approval! The key factors working in your favor are: 1) You always called in (shows good faith communication), 2) The tardiness was due to legitimate childcare issues (beyond your control), and 3) You only had one written warning before the additional incidents. NYS DOL typically looks for a pattern of willful disregard after multiple clear warnings. Childcare emergencies are generally viewed as excusable circumstances, not misconduct. When you file, be sure to emphasize that these were unexpected childcare situations that you communicated about immediately. Include any documentation like daycare closure notices or babysitter emergency texts. Even if initially denied, your case sounds very winnable on appeal. Don't let your employer's misconduct claim discourage you from filing - they have the burden of proving willful misconduct, which is a high standard.

0 coins

This is exactly the kind of professional insight I was hoping to find! As someone new to this whole unemployment process, it's incredibly reassuring to hear from a benefits advocate that my situation has good prospects. I really appreciate you breaking down the specific factors that work in my favor - I hadn't thought about how the single written warning actually strengthens my case rather than hurts it. Your point about the burden being on the employer to prove willful misconduct is especially helpful to understand. I've been gathering all my documentation (daycare notices, sitter texts, supervisor emails) and will definitely emphasize the unexpected nature of these childcare emergencies when I file tomorrow. Thank you for taking the time to share your expertise - it's giving me much more confidence going into this process!

0 coins

I'm in week 14 of my benefits and finding this thread has been incredibly valuable - thank you to everyone who has shared their experiences and resources. Like so many others here, I had completely misunderstood how the system works and assumed I could simply reapply after 26 weeks. Learning about the qualifying wages requirement now, with 12 weeks still remaining, gives me a real opportunity to prepare properly. The comprehensive list of resources shared here is amazing - SNAP, HEAP, library services, temp agencies, workforce development programs, community college job placement services. I've been creating a spreadsheet to track all these options and plan to start applying for assistance programs within the next few weeks to avoid any processing delays. One question for those who have experience with workforce development programs - do you know if there are any restrictions on what types of training qualify? I'm in marketing/communications and wondering if there are approved programs in digital marketing or other related fields that might help me transition while maintaining some support. The psychological aspect of watching that 26-week countdown is really challenging. I find myself alternating between hope that I'll find something soon and anxiety about what happens if I don't. But reading how this community has supported each other through these transitions gives me confidence that there are ways to navigate this successfully. This thread has provided more practical, actionable information than anything I've found through official channels. The willingness of people to share their real experiences - both the struggles and the solutions they found - is incredibly helpful for those of us still working through this process.

0 coins

I'm in week 12 of my benefits and this thread has been absolutely invaluable - thank you to everyone who has shared their knowledge and experiences so openly. Like virtually everyone else here, I had no clue about the qualifying wages requirement and was completely unprepared for the reality that you can't just reapply after exhausting 26 weeks. Having 14 weeks left feels like a gift after reading how many people discovered this information with only days or weeks remaining. I'm going to use this time to systematically work through all the resources mentioned here - starting SNAP and HEAP applications early, connecting with my local NY Career Center, researching temp agencies, and exploring those workforce development programs. The 599 Training Program keeps coming up in these responses and it sounds like something I should investigate immediately while I still have time to get approved. Does anyone know if there are specific industries or skill areas they prioritize, or is it pretty open to different career paths? I'm also going to check out that community college job placement service tip - I have a local campus about 20 minutes away and had no idea they offered those services to non-students. The mental health aspect of this countdown is already affecting me and I'm not even halfway through yet. But seeing how this community rallies around each other and shares practical solutions gives me real hope that we can all navigate this transition successfully, even when the official systems seem designed to leave us hanging. This thread has been more helpful than months of trying to get clear information through government websites and phone lines. Thank you all for creating such a supportive and informative space!

0 coins

I went through this same situation last year when I was laid off at 60. One thing to keep in mind is that the pension offset calculation can get tricky if your pension payments aren't consistent month to month. NYS Department of Labor calculates it based on the weekly equivalent, so if your pension varies, you'll need to report the actual amount each week. Also, make sure you understand whether your pension is considered "contributory" (you paid into it) or "non-contributory" (employer fully funded) because the rules can be slightly different. I'd recommend getting everything in writing from NYS Department of Labor about exactly how they'll calculate your offset so there are no surprises later.

0 coins

This is really helpful info about contributory vs non-contributory pensions - I had no idea that could make a difference! My pension is contributory since I've been paying into it for 15 years. Do you happen to know if contributory pensions have any advantages when it comes to the offset calculation with NYS Department of Labor? And getting everything in writing is great advice - I definitely don't want any surprises down the road.

0 coins

I'm dealing with a similar situation right now and wanted to share what I learned from my experience. When I called NYS Department of Labor to ask about the contributory vs non-contributory pension question, they told me that for contributory pensions (where you paid into it), they may reduce the offset amount by the portion you contributed. So if you paid 50% of the contributions and your employer paid 50%, they might only offset your unemployment by half of the weekly pension amount. But this varies case by case and you really need to get the specific calculation from them in writing. Also, keep all your pension documentation handy when you file your claim - they'll want to see the details about your contribution history. The whole process is definitely confusing but it's worth getting the exact numbers from them rather than guessing.

0 coins

This is exactly the kind of detailed information I was looking for! The fact that they might only offset by the employer's contribution portion for contributory pensions could make a big difference in my case. Since I've been contributing to my pension for 15 years, I should definitely find out what percentage I contributed versus my employer. Do you remember how long it took NYS Department of Labor to give you the official calculation in writing? I want to make sure I have all this sorted out before I start filing my weekly claims.

0 coins

I just went through this exact situation and wanted to share what finally worked for me! I was stuck in adjudication for 14 weeks after filing in July, and when I finally got approved they only started my benefits from the approval date. I was so frustrated because I had been filing my weekly claims the entire time like I was supposed to. After reading advice similar to what's in this thread, I called at exactly 8:00 AM and got through after about 35 minutes. I used the phrase "I need help processing retroactive benefits for eligible weeks during my adjudication period" and the rep immediately knew what I was talking about. She confirmed that since I had filed continuously during adjudication, I was entitled to back pay from my original effective date. She processed it on the spot and gave me a reference number starting with RBC. The retroactive payment came as one lump sum exactly 7 business days later and covered all 14 weeks I had been waiting. Don't lose hope - if you kept filing your weekly claims during adjudication, that money is rightfully yours! The key is being persistent with calling early in the morning and using the correct terminology so they understand exactly what you need.

0 coins

Thank you so much for sharing your experience! This gives me huge hope - I'm in almost the exact same situation. Filed in August, stuck in adjudication for over 3 months, just got approved but only getting benefits from approval date forward. I've been so anxious about making that call, but your detailed breakdown of exactly what to say and what happened is incredibly helpful. The phrase "I need help processing retroactive benefits for eligible weeks during my adjudation period" is perfect and I'm writing it down. It's so encouraging that you got through in 35 minutes at 8am and the rep processed it immediately when you used the right terminology. The 7-day timeline for receiving the lump sum is exactly what I needed to know. I kept filing every single weekly claim during my adjudication nightmare, so it sounds like I should be in the same boat as you. I'm definitely calling tomorrow morning at 8am sharp with all my documents ready. Your success story is giving me the confidence to finally push through this last step!

0 coins

I'm dealing with this exact same situation and this thread has been incredibly helpful! Filed my claim back in late August, got stuck in adjudication for almost 4 months, and just got approved this week. Of course, like everyone else here, they only started my benefits from the approval date instead of my original filing date. I've been so stressed about this because I kept filing my weekly claims the entire time during adjudication, thinking I was doing everything right. Reading all these success stories with the 8am calling strategy and specific phrases like "retroactive benefits calculation for my approved claim after adjudication" is giving me the confidence to actually make that call tomorrow morning. The consistent timeline of 7-10 business days for getting the lump sum payment across everyone's experiences is really encouraging. I've been behind on rent and bills for months while waiting for this to get resolved, so knowing there's a clear path to getting what I'm owed is such a relief. Thank you to everyone who shared their detailed experiences and exact wording - you're literally providing a roadmap for those of us still trying to navigate this frustrating system!

0 coins

Prev1...127128129130131...1378Next