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My aunt is driving me insane with her constant questions. I've been dealing with an identity verification issue with ny unemployment for over 3 weeks now. My payments suddenly got put on hold in February and I got a message about needing to verify my identity through ID.me. I completed the whole verification process last Thursday - took a bunch of pictures of my license, did the video call with the referee, everything. The ID.me account shows 'verified' status now, but I still haven't seen any of my benefits released. It's been 8 days since verification and nothing has changed in my payment history. This is around $2200 that I'm waiting on. Does anyone know if I need to actually call them to get the funds released after doing ID.me? Or am I just supposed to wait? If waiting, how long is normal before they start releasing payments again? I can't keep dealing with my aunt asking me about this every single day...
My benefit year ended on 10.23. After certifying that week, the system directed me to a link for additional information. I followed instructions and clicked 'file new claim', completed the ID.me verification process, and continued as directed. However, when I reached the final step, the system told me 'you cannot file a new claim, you already have a claim on file.' My payment went through normally that week, so I thought everything was resolved. But when I certified again this week, I got the same message, and now I don't see any funds released in my account. I've been trying to call for days with no luck getting through to anyone. Before my BYE date, I did speak with a representative who confirmed I would be eligible to continue receiving benefits after filing a new claim. Now I'm confused whether my claim is just pending or if I missed a step somewhere. Has anyone dealt with this situation recently?
try reaching out through twitter @NYSLabor - sometimes they respond faster there than on phone. include your full name, last 4 of SSN, and problem in a DM (not public tweet!!
This EXACT thing happened to my husband in october. His BYE date hit, he did the id.me, tried to file new claim, got that error message. Then got payment one week but not the next. We were totally confused. Turns out the UI system was doing a "soft BYE review" (thats what the agent called it) where they dont make you actually submit a whole new claim but just verify identity. But the messaging is TERRIBLE. Took us calling everyday for a week but when we got thru the agent released all payments in about 5 mins. Use claimyr.com if you're desperate - thats how we finally got someone.
That's really helpful to know - did he just have to verify his identity with the agent or was there something else they needed from him?
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the agent just had to push it through on their end. they could see the identity verification was done, system just needed a human to approve it 🙄
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The whole unemployment system is such a joke rn. Designed in the 1930s and still running like it. I feel for ya and hope you find work soon.
for real tho 😂 their computer system prob still running windows 95
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This is actually a common question! When your benefit year expires, you CAN apply for a new claim. However, you must have earned wages in covered employment during your benefit year AND those wages must be at least 10x your weekly benefit rate AND you must meet all the regular qualifying criteria. If you don't qualify, there's currently no extension programs available in NY. Your best bet is to: 1) Apply anyway - sometimes people qualify when they think they won't 2) Make sure you get through to a REAL PERSON to discuss your specific situation 3) Ask specifically about any special provisions that might apply to your case To get through to someone quickly, I recommend using claimyr.com - they'll keep calling until they get a rep and then connect you. Saved me days of frustration and got my issue resolved in one call. Don't wait until your benefits run out completely - start this process at least 2-3 weeks before your benefit year ends.
Yes! Honestly after trying to call myself for two weeks straight with no luck, it was the only thing that worked. Got connected to an agent who fixed everything.
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I was so skeptical about services like this but I was desperate after my benefits got stuck in pending for 6 weeks. It actually worked and I got my backpay sorted out.
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TurboTax user here - filed April 10th and can confirm that the exemption was automatically included in my calculations. You can check by looking at your tax forms in your TurboTax account. The unemployment income should show the reduced amount.
Thanks! Just checked mine and you're right, it shows the reduced amount.
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Has anyone actually received a straight answer from calling NY unemployment about this? Their phone system is an absolute nightmare... 😤
I've literally never gotten through to a human on that line. It's like they don't exist
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They exist! Just hidden behind an impossible phone system. Try claimyr - totally worth it to actually talk to someone.
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bro the NY unemployment system is straight TRASH. took them 2 months to verify my wages last year. i feel for u
When I went through this, I uploaded all my documents online but ALSO faxed physical copies to them (yes, they still use fax 🙄). For some reason the physical copies got processed faster than the online submission. Worth a try if you're desperate.
what fax number did you use? might try this...
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I used 518-457-9378 for the Albany office. Make sure to include your claim ID on every page!
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My sisters coworker (whos on partal unemployment) uses this work-around: She splits her hours across multiple days when certifying rather than putting all 16 hours on one day. So she would put 8 hours Thursday, 8 hours Friday. Is it technically correct? No. But she says the system pays her correctly that way because it's designed for standard 8hr shifts. But double check with DOL before trying this!!
That's why I said to check with DOL first! I'm not saying to do it - just sharing what someone else does
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yeah but posting it gives people ideas... should delete tbh
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Once you can get a human on the phone this should be pretty easy to fix. I had a similar issue where the system miscalculated my hours. The rep was able to submit an adjustment and I got the money about a week later. But getting through is the hard part. I recommend using Claimyr.com to get past the busy signals - saved me hours of frustration!
Just certified for my weekly unemployment on Sunday and I'm having a weird problem. The system is still showing last week's payment from 10/18/2021 that was released on 10/19/2021, but nothing for this current week. My account details show: Start/Effective Date: 07/26/2021 Benefit Year Ending Date: 07/31/2022 Weekly Benefit Amount: $468.00 Maximum Amount Payable: $12,168.00 Effective Days Remaining: 101 According to the system, I last certified for benefits for the week ending 08/15/2021, and my payment for that week was released on 08/16/2021. I certified on time like always and I didn't work or change anything. The system usually updates by Tuesday with my new payment. When I log into uihp2.labor.ny.gov, I can see all my information, including the note about Weekly payments for $600 showing "O" under the "Effective Days" column, and Debit Card or Direct Deposit under the "Type" column, which are the Federal Pandemic Unemployment Compensation (FPUC) payments. I understand that each day in a week (Monday through Sunday) that I qualify for benefits is called an effective day, with a maximum of 4 effective days each week. I know I need to qualify for all 4 effective days to receive my total weekly benefit rate. But I haven't worked at all, haven't received vacation pay, and have been available every day. Has anyone else experienced this delay? Is the NY unemployment system having issues this week or should I be worried something's wrong with my claim? Usually by 6:37 my payment information would have updated.
Is mercury in retrograde or something?? 🪐 Seems like EVERYONE is having unemployment issues this week!
lollll i was thinking the same thing. maybe it's a full moon 🌕
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did u get a message in ur inbox on the website? sometimes they send notices about payment holds there and its easy to miss
I checked and there's nothing new in my inbox. Just old generic messages.
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So many wrong answers here!!! 🤦♀️ The BYE date doesn't automatically mean you need to file a new claim! If you're on regular UI (not extensions) then yes you need to reapply. But if you're on any kind of extension program, you might continue without filing a new claim. Best thing is to CALL and find out your specific situation.
Extensions aren't a thing anymore tho? All the pandemic programs ended last year...
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Oh you're right, my bad! I was thinking of how it worked before. Yeah, with regular UI now you definitely need to file a new claim after BYE date.
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just went through this! after BYE date you file new claim, but warning: took me 6 WEEKS to get approved again 😱 system is broken af
Six weeks?! That's terrifying. Did they pay you retroactively once approved?
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eventually yes but I had to call like 50 times. finally got through using claimyr.com after wasting days trying to call myself. But yeah they did backpay everything once it was fixed.
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I'm in the same boat!! Certified Sunday and no money today. Usually hits my account by 9am without fail. Something is definitely up with the system this week.
At least I'm not alone! Let me know if yours shows up tomorrow maybe?
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Will do. If not im gonna have to call, which is like my worst nightmare lol. Been on unemployment since August and this is the first time it's happened.
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Sometimes the labor department puts random holds on accounts for "verification" and doesn't even notify you. Happened to me twice. Only way to fix is calling... good luck with that 😑
Did you check if you're eligible for any extensions? NY sometimes has extended benefits periods during times of high unemployment. You have to call them to find out though - the website is useless.
I've been trying to call for days but can't get through. Always disconnects after the automated messages.
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try using claimyr.com - it's the only way I ever got through to an actual person at unemployment
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When my benefits ran out last year I started doing odd jobs on TaskRabbit - furniture assembly, helping people move, etc. Made decent money and it was flexible enough that I could still go to interviews. Just an idea!
CosmicCruiser
Just wanted to say i feel for you dealing with relatives who keep asking about your unemployment. My mom was the same way when i was waiting for benefits last year. So stressful 😫
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Ava Rodriguez
RIGHT?? Like I'm already stressed about the money and then having someone ask me about it every single day makes it 10x worse
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CosmicCruiser
EXACTLY! Like I know they care but omg please stop asking me if the money came through yet 😭
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Anastasia Fedorov
I swear the ID.me thing is just another hurdle they make us jump through to delay paying benefits. The whole system feels designed to frustrate people into giving up 🤬
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Zara Rashid
To be fair tho, there HAS been a ton of unemployment fraud. My cousin works at DOL and says they've prevented millions in fraudulent claims with the ID.me system
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Anastasia Fedorov
Yeah but why make the legit people suffer? There has to be a better way to verify without making us wait weeks for OUR MONEY
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