I went through a similar situation last year where I quit due to a toxic supervisor. Here's what I learned from the process: NYS DOL will schedule a fact-finding interview with both you and your former employer to determine if you had "good cause" to quit. During this interview, they'll ask for specific examples of the hostile behavior, dates when incidents occurred, and what steps you took to address the situation. The key is showing that the work environment was so unreasonable that any rational person would have quit. Keep all those emails you mentioned - they're crucial evidence. Also, if you filed any complaints with HR or documented conversations with colleagues about the situation, gather those too. Even though you didn't apply for other jobs first, if you can prove the environment was genuinely hostile and affecting your health/wellbeing, you still have a good chance of qualifying. Just be prepared to provide a detailed timeline of events and be completely honest during the interview process.

One thing I'd add is that NYS Department of Labor also looks at whether you made any attempt to resolve the hostile work environment before quitting. Even if you didn't apply for other jobs first, if you can show you tried to address the situation through proper channels (like talking to HR, documenting complaints, or even just trying to work it out with your supervisor directly), that can really help your case. They want to see that quitting was truly your last resort. Also, keep in mind that the appeals process exists if you do get initially denied - sometimes the first decision gets overturned on appeal if you present your case well. Don't give up if the initial determination doesn't go your way.

The whole system is designed to make it as difficult as possible honestly. Between the weekly claims, job search requirements, and all the bureaucracy, it feels like they don't want you to actually get benefits. But you need the money so you jump through all their hoops.

I went through this same process last year when I got laid off. One thing that really helped me was setting up direct deposit right away - it makes getting your payments much faster than waiting for checks in the mail. Also, download the NY.gov mobile app if you have a smartphone. It makes filing your weekly claims way easier than trying to do it on the website every time. The app remembers your information and you can file your claim in like 2 minutes once you get the hang of it. Just make sure you file before the Sunday deadline each week or you'll miss that week's payment entirely.

Just got off the phone after FINALLY getting through! Been locked out for 6 months and tried everything. Here's exactly what worked for me today: Called 800-833-3000 at 8:32 AM (Tuesday), selected Spanish (option 2), got connected to an agent in literally 12 minutes. When they picked up I said "Hi, I need English please" and they transferred me right away - no questions asked, super friendly about it. The English agent already had my call info so I didn't have to re-explain everything. She pulled up my account, asked me to verify my SSN, date of birth, and last employer. Then she asked a few security questions about my claim history. Whole thing took maybe 8 minutes and boom - account unlocked! She explained that my account got flagged because I logged in from different devices during COVID (home computer, phone, library, etc.) which triggered their security system. Makes sense but would've been nice to know that 6 months ago lol. For anyone still dealing with this - the Spanish line trick is 100% legit and the agents are super helpful once you get through. Don't waste any more time on the English line. Tuesday mornings seem to be the sweet spot. Good luck everyone! 🎉

This thread is a goldmine! I've been locked out since March 2023 and have probably called that 800 number over 200 times with zero success. The Spanish line trick sounds like exactly what I need to try - can't believe I never thought of that approach. Quick question for those who've gotten through recently: once your account is unlocked, does everything work normally again? I'm mainly worried about accessing my 1099-G forms for tax season since I can't get them anywhere else. Also wondering if there's any way to prevent this from happening again in the future? Going to try calling Tuesday morning using the Spanish line method. Fingers crossed this nightmare finally ends! Thanks everyone for sharing what actually works instead of the generic "keep trying" advice you get everywhere else 🤞

Thanks everyone for clarifying this! I was getting really stressed thinking I'd have to pay everything back just for getting a job. So to confirm - as long as I report my part-time earnings accurately on my weekly certification, NYS Department of Labor will just adjust my benefit amount accordingly? And I only risk having to pay money back if I don't report income or if there's some other eligibility issue they discover later? This is such a relief because that part-time job would really help me transition back to full-time work eventually.

Just wanted to add one important detail - when you report part-time earnings, NYS Department of Labor has a partial benefit formula where you can earn up to a certain amount (I think it's around $143/week in 2024) before they start reducing your benefits dollar-for-dollar. So depending on how much your part-time job pays, you might still get some unemployment benefits on top of your wages. This actually makes the transition easier since you're not losing all your UI support immediately. Just make sure to report everything accurately and you'll be fine - no payback required!

Keep filing those weekly claims even with $0 payments - that's crucial for when your claim does get approved. Also make sure you're meeting the job search requirements (3 contacts per week) and logging them properly. Sometimes delays happen when the system flags incomplete job search documentation.

I went through something very similar earlier this year - 7 weeks of waiting with that dreaded "under review" status. What finally helped me was contacting my state assemblyperson's office. They have caseworkers who can reach out to NYS DOL directly on your behalf and often get faster responses than calling the regular helpline. I called my assemblyperson's district office, explained my situation, and they were able to get an update within 3 business days. Turns out there was a simple documentation issue that got resolved quickly once someone actually looked at my file. Worth trying if you know who represents your district - you can find that info on the NY Assembly website.