How long after ID.me verification until NY unemployment releases my money?
My aunt is driving me insane with her constant questions. I've been dealing with an identity verification issue with ny unemployment for over 3 weeks now. My payments suddenly got put on hold in February and I got a message about needing to verify my identity through ID.me. I completed the whole verification process last Thursday - took a bunch of pictures of my license, did the video call with the referee, everything. The ID.me account shows 'verified' status now, but I still haven't seen any of my benefits released. It's been 8 days since verification and nothing has changed in my payment history. This is around $2200 that I'm waiting on. Does anyone know if I need to actually call them to get the funds released after doing ID.me? Or am I just supposed to wait? If waiting, how long is normal before they start releasing payments again? I can't keep dealing with my aunt asking me about this every single day...
45 comments
Miguel Ortiz
Sorry to say but u proly need to call them. I did my ID.me in November and waited like 3 weeks thinking it would automatically fix my claim, but nothing happened. Finally decided to call and talk to a rep who had to manually release my payments. Got my money in 2 days after the call.
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Ava Rodriguez
Ughhh that's what I was afraid of. How long did you have to wait on hold?
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Miguel Ortiz
Like 3+ hours the first time and then got disconnected 🤮 Second time was about 2 hours but finally got through
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Zainab Khalil
this is why the system is broken... they make everything so complicated on purpose i swear
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Ava Rodriguez
I don't have the patience to wait on hold that long. There has to be a better way
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QuantumQuest
Theres always claimyr.com - they wait on hold for you and call when theres an agent. saved my sanity fr
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Connor Murphy
After struggling with this exact problem, I found this service called Claimyr that saved me SO much time. They waited on hold with unemployment and then called me when an actual person was on the line. I got connected with an agent who fixed my ID verification issue right away. Best thing I ever spent money on - got my $3k in backpay within 3 days after the call! Here's a video about how it works: https://youtu.be/Rdqa1gKtxuE
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Yara Haddad
wait does this actually work? sounds too good to be true tbh
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Connor Murphy
Yeah it absolutely worked for me! They just wait on hold instead of you having to do it. Then they call your phone when there's an actual person ready to talk. Saved me from losing my mind on hold for hours.
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Keisha Robinson
sounds scammy af... how do we know this isn't just someone promoting their own business 🤔
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Connor Murphy
Not a scam at all - I was skeptical too until I tried it. They literally just call the unemployment office and wait on hold so you don't have to. When they get someone, they connect you. Saved me hours of stress and I finally got my account fixed.
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Paolo Conti
I've been trying to reach someone for WEEKS. might have to try this claimyr thing cause im at my wits end
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Amina Sow
Same thing happened to me in January. After I verified through ID.me, I had to wait exactly 10 business days before they released my funds. I didnt have to call or anything, it just automatically switched back to paid status. So maybe give it a couple more days? The system is just slow af.
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GalaxyGazer
I literaly just went through this hellish process. So after you complete ID.me verification, your status in the ID.me system updates immediately BUT the unemployment system doesnt automatically sync with ID.me. Thats why your still waiting. In my case, I waited 2 weeks and nothing changed so I finally called and the rep manually checked my ID.me status and released my payments that day. Funds hit my account 3 days later. So yes, CALL THEM!!
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Ava Rodriguez
That's so annoying that they don't automatically sync the systems 😡 Did you have to provide any additional info when you called?
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GalaxyGazer
Nope, they just verified my basic info (name, last 4 of SSN, DOB, address) and then they could see in their system that I had completed ID.me. The rep said they have a huge backlog of manual reviews they have to do.
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Oliver Wagner
classic government efficiency at work 🤡
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Natasha Kuznetsova
When this happened to me it took 14 days after ID.me verification for my claim to update automatically. BUT that was during a slower period. I've heard its taking longer now because of all the identity theft cases they're dealing with. Definitely call if its been more than 2 weeks.
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Javier Mendoza
Look, I work in IT (not for unemployment but similar government systems). Here's what's happening: ID.me is a third-party verification service that doesn't have an automatic data transfer with NY's unemployment system. Once you complete ID.me, your results go into a queue that DOL staff have to manually review and update in their system. Depending on their backlog, this can take anywhere from 3 days to 3 weeks. If it's been more than 10 business days, definitely call. BUT calling is a nightmare right now with hold times of 3+ hours. I recommend using claimyr.com - they'll wait on hold for you and call when there's an agent ready. It's the only reliable way to actually reach someone without wasting your entire day. Once you get an agent on the phone, specifically ask them to: 1) Confirm your ID.me verification has been received in their system 2) Request they manually release any pending payments 3) Ask them to note your account that identity has been verified They should be able to release your funds immediately and you'll typically see the money in 2-3 business days after that call. Good luck!
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Ava Rodriguez
This is super helpful, thank you! I'll probably try calling tomorrow then since it's been 8 days already. Appreciate the detailed advice!
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Emma Thompson
Another IT person here - can confirm this is accurate. The systems don't talk to each other well. So frustrating.
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Malik Davis
Just fyi the ID.me thing is happening to TONS of people right now. There's a massive fraud prevention initiative going on. My neighbor works for DOL and said they're completely overwhelmed with the backlog. Definitely call!
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Ava Rodriguez
That's good to know - at least I know it's not just me! Did your neighbor mention how long the typical wait is for cases like mine?
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Malik Davis
She said right now its about 2-3 weeks if you just wait, but if you call they can usually fix it on the spot. The system is just overwhelmed with all the fraud cases they're trying to prevent.
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Isabella Santos
pro tip: call exactly at 7:59am when they open at 8am. That's how I got through after only 20min on hold. If you call later in the day you'll be waitin FOREVER
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StarStrider
I tried this and still waited 1.5 hours 😫 must have gotten unlucky
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Isabella Santos
Yeah it's hit or miss honestly. Sometimes I think its just luck of the draw
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Ravi Gupta
Almost every1 I know who used ID.me had to call to get their payments released. The system is broken AF. I ended up using claimyr.com cuz I couldn't deal with the hold times, and they got me through to someone who fixed it right away.
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Freya Pedersen
You shoild try messaging them on Twitter! Much faster response than calling sometimes. Just DM @NYSLabor with your issue (don't include any personal info in the DM tho).
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Ava Rodriguez
I didn't even think about trying social media! Did you get an actual response that way?
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Freya Pedersen
Yep! They asked me to DM my phone # and last 4 of SSN and a rep called me back the next day. Way easier than waiting on hold forever
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Omar Hassan
CALL THEM!!!! Dont wait pls. I waited 4 weeks thinking it would update automatically and it never did. One 2-hour phone call fixed everything and I got paid 3 days later.
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Chloe Anderson
After doing ID.me I waited 2 weeks with nothing happening. Finally bit the bullet and used Claimyr to get thru to an agent (was NOT gonna waste hours on hold). The agent told me they needed to manually verify and release the payments. Got $4300 in backpay the next business day!!!
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Ava Rodriguez
That's a huge help. Did the agent say why it doesn't update automatically? Seems like such a design flaw in the system
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Chloe Anderson
Apparently its a security thing. The agent said they have to manually review each case of ID verification to prevent fraud. Makes sense but also like... there has to be a better way
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Diego Vargas
ok I'm shocked no one mentioned this but TRY CALLING THE FRAUD DEPARTMENT DIRECTLY! Regular UI reps sometimes cant help with ID issues, but the fraud dept # is 888-598-2077. Much shorter wait times usually.
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Ava Rodriguez
OMG thank you! I'll try this number first. Have you used it before?
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Diego Vargas
Yep I got through in about 45 min when the regular line had me on hold for 3+ hours. They specifically handle ID verification issues.
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CosmicCruiser
Just wanted to say i feel for you dealing with relatives who keep asking about your unemployment. My mom was the same way when i was waiting for benefits last year. So stressful 😫
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Ava Rodriguez
RIGHT?? Like I'm already stressed about the money and then having someone ask me about it every single day makes it 10x worse
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CosmicCruiser
EXACTLY! Like I know they care but omg please stop asking me if the money came through yet ðŸ˜
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Anastasia Fedorov
I swear the ID.me thing is just another hurdle they make us jump through to delay paying benefits. The whole system feels designed to frustrate people into giving up 🤬
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Sean Doyle
100% facts. They hope people just stop claiming because it's too complicated
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Zara Rashid
To be fair tho, there HAS been a ton of unemployment fraud. My cousin works at DOL and says they've prevented millions in fraudulent claims with the ID.me system
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Anastasia Fedorov
Yeah but why make the legit people suffer? There has to be a better way to verify without making us wait weeks for OUR MONEY
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