Stuck after ID.me verification for NY unemployment - has anyone gotten a callback?

Yep, dealing with the exact same thing. Did my ID.me stuff on November 5th and was told 5-7 business days for a callback. I'm now on day 13 with no contact. I've called the office like 25 times and either get hung up on or transferred to a voicemail that's full. The NY unemployment system is completley broken.

After trying to get through for weeks with no luck, I finally found a service called Claimyr (claimyr.com) that got me connected to an actual human at unemployment. They stayed on hold for me and then called my phone when an agent was on the line. Talking to a live person got my benefits released within 48 hours. Best money I ever spent after dealing with this ID.me nightmare for weeks! Check out this video for more info: https://youtu.be/Rdqa1gKtxuE

I went through something similar in August. After my ID.me verification, I waited for 18 days with no contact. Finally, I reached out to my state assembly member's office and explained my situation. Their constituent services helped push my case through and I got a call from unemployment within 48 hours after they intervened. Try contacting your local representative - they can sometimes cut through the red tape.

The ID.me verification is a NIGHTMARE. took me 6 attempts to get through because my internet kept cutting out during the video call 😡 then waited almost 3 weeks for callback. FINALLY got approved but only after I harassed them daily. my advice? call exactly at 8:00am when they open - its still hard to get thru but thats how I finally did it. or try that claimyr service someone else mentioned, my buddy used it and said it worked.

Look, here's what you need to know about the whole ID.me situation with NY unemployment: - The verification backlog is HUGE right now. What they say is 5-7 days is realistically 2-4 weeks for most people - Your claim is still active even while waiting for verification, and you'll get backpay once approved - There are three ways to speed things up: 1) Contact your state representative/assembly member (this worked for me) 2) Use a service like claimyr.com to get through on the phone (several friends had success with this) 3) Try the unemployment office's alternate number: 888-783-1370 (sometimes less busy) The system is incredibly backed up because of all the identity theft and fraud cases they're dealing with. They've added extra verification steps which has created this bottleneck. Don't give up - keep certifying weekly if you can, even if it seems like nothing is happening. Once you get through to someone, things move quickly. Good luck!

This ID.me stuff is a total disaster. My mom is 62 and not tech savvy. She tried 5 times to do the video verification and kept getting disconnected. System is discriminating against older people and those without good internet or smartphones.

Anyone know if there's a way to check your verification status without calling? The website is useless and just keeps sending me in circles.

i got through to someone last week after dealing with this ID.me hell. here's how: 1. called at 7:58am exactly (they open at 8) 2. used claimyr.com cuz i was desperate after trying for 3 weeks 3. when agent finally picked up, I was SUPER nice and explained calmly they fixed it on the spot and released my funds same day. my advice is dont wait for them to call you back - YOU need to be proactive and get someone on the phone.

Anyone else notice that the verification issues got way worse after that big fraud ring was busted in NY last month? I think they're scrutinizing every claim now because of all the identity theft that was happening.

The callback system is a JOKE. They told me 5-7 days in early October and I'm still waiting. Had to pawn some stuff just to pay rent. This state doesn't care about working people at all.

After the ID.me verification I hit the same wall. But then I sent a detailed message through the NYSDOL message center every single day for a week. Be specific about your situation and include your contact info in every message. Eventually someone called me back. The squeaky wheel gets the grease with these people.

Not to sound like a conspiracy theorist, but I swear they're deliberately making this process difficult so fewer people collect benefits. My claim was perfectly valid but they put me through weeks of ID verification hell before approving. The system is designed to discourage people from even trying.

Word of advice: DOCUMENT EVERYTHING. Take screenshots of your ID.me completion, write down the date/time of your video call, names of any reps you talk to, confirmation numbers, etc. I had to prove I completed verification when they claimed they had no record of it. Thank god I had screenshots.

Try reaching out on Twitter to @NYSLabor - sometimes they respond faster there than through official channels. I DM'd them my issue (without sharing personal info) and they escalated my case. Got a call within 48 hours after weeks of nothing.

I just want to say hang in there. The ID.me verification delay happened to me too and I nearly lost hope. It took 23 days total but eventually got resolved and I received all my backpay. The system is terrible but it does eventually work... usually.

I ended up hiring an unemployment advocate after dealing with this for a month. Cost me $200 but they got my benefits approved within a week. Sometimes you need someone who knows how to navigate the system.

The whole unemployment system needs to be rebuilt from scratch. Adding ID.me on top of an already broken system just created a bigger mess. I'm a software engineer and I look at this system and just cringe at how poorly designed the whole thing is.

FYI for anyone dealing with this: there's a NYS unemployment hearing office that can sometimes help with stalled claims. Call 1-855-528-5618 and explain that your ID verification is completed but your claim is stuck. Sometimes they can move things along faster than waiting for a callback.