


Ask the community...
I was stuck in a similar situation last month and wasted days trying to call them with no luck. I finally broke down and used that Claimyr service everyone talks about here (claimyr.com) and it actually worked! Got a callback in about 45 mins and the agent fixed my missing payment issue on the spot. Best money I've spent in a while considering it got my benefits flowing again.
did you have to give them any personal info? seems kinda sketchy
they don't ask for any personal info at all - they just connect the call to your phone when they reach an agent. you talk directly to unemployment
Are you using the mobile site or desktop? The mobile site is trash and often doesn't display payment info correctly. Try logging in from a computer if you haven't already.
anyone tried going to an actual unemployment office? do they even have those anymore?
they're called career centers now but they don't handle claim issues in person anymore since covid. you still gotta call 🙄
thats so dumb. everything about this system is broken.
Hey, I was in your exact situation 2 weeks ago. After trying to call for a month straight I used claimyr.com and they got me a callback within hours. Agent told me my claim had a fraud flag for some reason 🤬 but they removed it and I got all my backpay last week. It was such a relief! Check them out if you can't get through on your own.
Thank you! Seems like a lot of people have had success with them. Gonna check it out today.
Ask your previous employer for help proving your identity. My HR department wrote a letter verifying my employment history and identity which sped things up with the unemployment office. Worth a shot.
Im in the same situation and its been 7 weeks of waiting. I finaly got through to someone using claimyr.com and they told me to keep certifying every week even though I cant get any payments yet. That way when your identity is verified youll get all the backpay at once. Dont miss any weekly certifications!
I second this. My brother didn't certify during his identity verification period and lost 4 weeks of benefits he could have gotten later. KEEP CERTIFYING!
Good to know! I wasn't sure if I should keep certifying since everything is frozen.
mine was stuck becuse they needed to verify my identity. they never told me this until I talked to like the 20th agent. check your online account and see if theres a message or document request you missed.
Question: have you been able to file weekly claims even though you're not getting paid? Sometimes that's a sign that there's just a payment method issue rather than an eligibility issue.
Yes, I've been able to certify every week without any problems. The system accepts my weekly claims but no money ever comes through.
Dylan Fisher
Has anyone tried the in-person career centers? I went to one last week thinking they could help with my claim but they just directed me back to the phone number I've been calling for weeks 😤
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Edwards Hugo
•Same experience! Total waste of time and bus fare. They literally can't access the unemployment system at the career centers anymore.
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Gianna Scott
•The one on Fulton St told me they haven't handled unemployment claims in person since 2019. Everything is centralized now.
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Alfredo Lugo
I work for a different state agency (not unemployment) and I can tell you the work from home thing is about saving money on office space. They've reduced our physical offices by 60% and now hotdesk when we do come in. It's not about being lazy - the state is cutting costs wherever possible.
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Isaac Wright
•That makes sense from a budget perspective but what about customer service? If service quality suffers shouldn't that matter?
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Alfredo Lugo
•Totally agree with you. The problem is leadership makes these decisions based purely on budget numbers without considering impact on service. Beancounters run everything now.
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