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What worked for me with ny unemployment was calling exactly at 8:00:00 am. Like, setting an alarm for 7:59 and dialing at exactly 8. Still waited 20 minutes but got through. Good luck!
Try calling their alternate number: 888-783-1370. Sometimes less people use this one so shorter wait times.
shhhhh don't tell everyone the secret number 🤫 jk but for real this one sometimes works better
The NYC Bar Association has a free legal hotline that might be able to help: 212-626-7373. They helped my cousin with his appeal.
have u checked ur online account? sometimes they update the status there but don't notify u... happened to me
sometimes their system does this when they need more documentation from you. log into your account and check the "messages" section to see if there's anything in there. also check if there are any outstanding questionnaires or forms they need you to fill out.
This literally happened to me two days ago!!! I've been getting payments for 5 months, then suddenly denied. I called non-stop for 2 days then got through this morning. They said it was a "verification issue" and fixed it on the spot. My advice - KEEP CALLING until you get a human. Don't rely on the website to fix itself.
Honestly it was horrible - I called 23 times before even getting in the hold queue, then waited 2.5 hours. Total nightmare!
So I was about to throw my phone after 3 hours on hold when I found claimyr.com - they waited on hold for me and just called when they got a rep. talking to an agent got my $ unlocked so fast, totally worth it
The whole unemployment system needs to be rebuilt from scratch. Adding ID.me on top of an already broken system just created a bigger mess. I'm a software engineer and I look at this system and just cringe at how poorly designed the whole thing is.
FYI for anyone dealing with this: there's a NYS unemployment hearing office that can sometimes help with stalled claims. Call 1-855-528-5618 and explain that your ID verification is completed but your claim is stuck. Sometimes they can move things along faster than waiting for a callback.
That number just gave me another automated system when I called ðŸ˜
Kiara Greene
The NY unemployment system is so broken it's actually impressive. Like how do you mess up THIS badly? Maybe try tagging them on Twitter - sometimes the social media team can help when regular channels fail.
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Evelyn Kelly
•Their twitter team actually helped me last year when I was stuck in verification hell. Worth a shot!
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Paloma Clark
Seeing all these responses makes me realize I'm not crazy for being so frustrated with this system. Been dealing with ID.me issues since June and still no resolution. NY unemployment is a special kind of torture.
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