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Whatever you do, ACT FAST!!! The longer these fraudsters collect benefits in your name, the harder it is to fix. Learned this the hard way when someone used my info last year.
Anyone else notice how much identity theft has increased for unemployment specifically? Its gotta be an inside job or a major data breach in the system. Too many people dealing with this same exact issue.
This whole system is a joke. I used to work for a state agency (not unemployment but similar) and I can tell you exactly what's happening: these cases get flagged in their system and put in a special investigation queue. The problem is they have like 5 investigators for thousands of cases. So unless someone manually flags your case as priority, it just sits there forever. You need to find a way to get it prioritized.
This is so true. My cousin works at NYSDOL and says the same thing. The fraud dept is understaffed by like 70%.
I tried for MONTHS to get my claim fixed after identity theft. Called hundreds of times. Finally used claimyr.com and got through to a real person who actually helped. Talking to an agent got my $ unlocked so fast after almost giving up. Sometimes you just need to get to the right person who can actually help instead of the usual script readers.
No they just get you connected to the unemployment office directly. It's like paying someone to wait on hold for you, then they call you when a real agent picks up. The service itself doesn't ask for any personal info.
The NY unemployment system is so broken it's actually impressive. Like how do you mess up THIS badly? Maybe try tagging them on Twitter - sometimes the social media team can help when regular channels fail.
Their twitter team actually helped me last year when I was stuck in verification hell. Worth a shot!
Seeing all these responses makes me realize I'm not crazy for being so frustrated with this system. Been dealing with ID.me issues since June and still no resolution. NY unemployment is a special kind of torture.
The NYC Bar Association has a free legal hotline that might be able to help: 212-626-7373. They helped my cousin with his appeal.
have u checked ur online account? sometimes they update the status there but don't notify u... happened to me
Effie Alexander
The NY unemployment system is deliberately complicated to prevent people from getting benefits. It's been this way for YEARS. Identity verification through ID.me is just the security checkpoint - you still need to file an actual claim. Sorry you're dealing with this!
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Melissa Lin
Just an FYI - after you do apply (which yes, is separate from ID verification), don't be surprised if your claim gets flagged for additional verification. Mine was and I couldn't get any benefits for 6 weeks until I could talk to someone. The phone lines are impossible to get through on, I had to use claimyr.com to get a callback from an agent. Frustrating but it finally got resolved.
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Lydia Santiago
•Saame. My claim was pending for almost 8 weeks because of "verification issues" whatever that means. Calling did nothing until I tried that service too. Suddenly my money appeared three days later 😒
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