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I had almost the exact situation last fall. Once it changed from zeros to actual payment amounts, the money showed up in my account the next day (was supposed to take 3 days but came early). You're good to go!
Anyone know if there's a way to PREVENT this kind of identity theft from happening again in the future? This thread is scaring me.
Freeze your credit with all 3 bureaus, use unique passwords for everything, check your credit report regularly, and consider identity theft protection services.
Document EVERYTHING. When you finally do get through (and you will eventually), you'll need dates, times, and details of all your attempts to contact them. This can help you get backpay for the weeks you couldn't access your account.
Had the exact same ID.me verification issue. Turns out there was a glitch affecting lots of pregnant women - something about pregnancy affecting facial recognition?! 🤔 Wild guess but when I finally got through the agent said they'd seen this a lot with pregnant women. Apparently our faces change enough during pregnancy that it confuses their system? Either way, I used claimyr.com to finally get someone on the phone after trying for 7 weeks straight. Got it fixed in one call.
I had no idea this was a thing! I'm 8 months pregnant and having same issues. gonna try claimyr.com tomorrow
I know this sounds weird, but have you tried making a Twitter post and tagging both ID.me and NY DOL? Sometimes the public shaming approach gets faster results than going through proper channels. Companies hate bad PR.
this actually works tho. got my issue resolved in 48 hrs after tweeting about it when emails did nothing for weeks
Modern problems require modern solutions 🤣
I feel for you... I went 11 weeks with no unemployment because of ID verification issues. Almost lost my apartment. The system is designed to fail us.
After 5 weeks of this nonsense I finally broke down and used claimyr.com - connected with an agent in under 2 hours. My identity verification was cleared in 10 minutes once I actually talked to someone. Ridiculous that we have to pay extra just to access our benefits but it saved my sanity.
how much did it cost? worth it?
It was the only way I could talk to a live agent after weeks of trying. Worth every penny when you're about to get evicted and need your benefits!
Ugh, I went through this exact same thing last month. The ID verification is a total nightmare. When I finally got through, the agent told me they've been swamped with fraud cases so they're extra paranoid about verification now.
did yours eventually get fixed? how long did it take?
Alexander Evans
Bruh the max disability payment in NY is a JOKE. $170 a week??? What year is it, 1985? 😂 Good luck buying a loaf of bread with that. The system is broken af
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Evelyn Martinez
•it's literally criminal. no one can survive on that. meanwhile the disability insurance companies are making BANK 🤬
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Benjamin Carter
•For real tho. NJ's max benefit is like $700+ a week but cross the river to NY and suddenly you're supposed to live on $170? Make it make sense.
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Maya Lewis
This happened to my wife and OMG the disability application was a nightmare. We could never get through on the phone. The website kept giving errors. Finally used claimyr.com to get an actual person on the phone and got it resolved in one call. Don't waste weeks like we did!
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