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did u check if ur account is locked? sometimes after verification they lock ur account as an "extra security measure" 🙄 u need to look for a message about account access
I can log in fine, so I don't think it's locked. Just can't certify because it says I need to verify my identity (which I already did
THE WORST. Took me 17 days to get my account working after ID verification. The real kicker? When I finally got someone on the phone, they said "oh yeah, I can see you're verified, let me just click this button to update your account status" - took them 10 seconds to fix. The system is DESIGNED to be frustrating.
whatevr u do, dont give up!!! i almost did and then finally got thru and they paid me 8000 backdated!!
Contact your state representative or assemblyperson! I was stuck in limbo for months, emailed my state senator's office, and they helped push my claim through within a week. They have special contacts at unemployment.
👆 This actually works. They have special phone numbers they can call to check on claims.
my roomate had this EXACT situation and he was able to get benefits again, but only after he got someone on the phone who knew what they were doing. took him like 6 tries cuz some of the phone ppl dont know the rules about furlough vs termination.
Side question: did your employer give you any severance with the termination? That could affect when you can start collecting again.
They gave me a 2-week severance package
Did anyone notice they updated the phone system recently? Now it disconnects you if the wait is too long instead of keeping you on hold forever... somehow that's even worse?
OMG YES! Happened to me 3 times last week. So infuriating!!
Their phone system gives me nightmares fr. I can still hear that hold music in my sleep ðŸ˜
Sean O'Donnell
Have you tried reaching out on Twitter? Sometimes publicly calling them out gets attention. Tag @NYSLabor in a tweet describing your situation.
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Ava Garcia
•Haven't tried social media yet, that's a good idea. Going to tweet at them right now.
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Zara Ahmed
So frustrating! What fixed my issue was connecting with a live agent through claimyr.com after weeks of trying on my own. They call and wait on hold for you, then connect you when they get a human. It was the only thing that helped me finally get my account unlocked.
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Zara Ahmed
•I get the skepticism, I was the same way. But after 6 weeks of no benefits I was willing to try anything. And it actually worked - talking to an agent solved my issue in one call.
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Luca Esposito
•So I was about to throw my phone after 3 hours on hold when my friend told me about this. Got a live person in about 90 minutes. Totally worth it.
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