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Have you tried reaching out on Twitter? Sometimes publicly calling them out gets attention. Tag @NYSLabor in a tweet describing your situation.
So frustrating! What fixed my issue was connecting with a live agent through claimyr.com after weeks of trying on my own. They call and wait on hold for you, then connect you when they get a human. It was the only thing that helped me finally get my account unlocked.
I get the skepticism, I was the same way. But after 6 weeks of no benefits I was willing to try anything. And it actually worked - talking to an agent solved my issue in one call.
whatevr u do, dont give up!!! i almost did and then finally got thru and they paid me 8000 backdated!!
Contact your state representative or assemblyperson! I was stuck in limbo for months, emailed my state senator's office, and they helped push my claim through within a week. They have special contacts at unemployment.
I kno this sounds crazy but try calling exactly at 4:57pm. For some reason thats when I always get through. The hold music will play for like 30-45 mins but you'll eventually get a person. Worked for me 3 times.
Email them through the contact form on the website AND send a message through your online account messaging system. Sometimes they respond faster to written communications than phone calls. Make your message short, specific and include all your identifying info (claim ID, last 4 of SSN, etc).
Did anyone notice they updated the phone system recently? Now it disconnects you if the wait is too long instead of keeping you on hold forever... somehow that's even worse?
Ella Thompson
hey guys quick question - if my benefit year just ended but I still have a balance, do I need to file a new claim or just keep certifying?
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Jeremiah Brown
•I was in the same situation - you definitely need to file a new claim. But be prepared for it to take a few weeks to process.
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Ella Thompson
•thanks! appreciate the help
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Royal_GM_Mark
I love that we're all here supporting each other but let's not forget the REAL issue - the NY unemployment system is literally designed to be so frustrating that people give up. We shouldn't have to form support groups just to access benefits we PAID INTO.
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Amelia Cartwright
•PREACH 👏👏👏
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