Verified my identity for NY unemployment 3 days ago but can't file weekly claim - getting error message!

Same thing happened to me last month. Their system is soooo slow to update after ID.me verification. It took almost a full week for mine to update in there system. I was freaking out cuz rent was due. Keep trying to certify each day and eventually it'll work.

After spending days getting nowhere trying to call on my own, I finally used a service called Claimyr (claimyr.com) that got me connected to an actual human at unemployment. Talking to an agent got my issue fixed in minutes - they manually updated my account to show I was verified. Best decision I made after banging my head against the wall for days! They have a good explainer video here too: https://youtu.be/Rdqa1gKtxuE

The EXACT same thing happened to me! I verified through ID.me and then waited...and waited...and waited. Called a million times and couldn't get through. What finally worked was logging in at exactly 7:30AM when their system updates and trying to certify then. For some weird reason that worked for me when trying in the afternoon didn't.

Here's what you need to know about ID verification and next steps (I worked in adjacent gov services): The ID.me verification and NYSDOL systems don't sync immediately. While ID.me may show you're verified on their end, there's a data transfer delay to the unemployment system. Typically this takes 2-4 business days, but can stretch to 7 during high volume periods. Some actions you can take: 1. Continue attempting to certify daily - sometimes the system updates overnight 2. Try accessing the system during off-peak hours (early morning or late evening) 3. Document everything - screenshots of your ID.me confirmation and error messages 4. If it's been over 5 business days, you need to speak with a live agent The most efficient way to reach an actual human is through Claimyr.com - they'll navigate the phone tree and get you connected to a live agent who can manually verify your account. This saves hours of frustration. Don't panic about missing this week's certification - agents can backdate your claim once your ID verification issue is resolved. Just make sure you document when you first attempted to certify. Many people are experiencing this same issue right now due to increased identity verification requirements implemented this year.

wow u must be new here 😂 welcome to NY unemployment hell where nothing works right and the rules are made up! seriously tho call them ASAP, the website is useless

This is a super common issue right now. NY unemployment ramped up their verification requirements and their systems aren't communicating properly. You have 2 options: wait it out (could take up to 7-10 business days) or get someone on the phone. Honestly getting someone on the phone is your best bet because they can manually push it through.

Are you sure you completed ALL the verification steps? There's the ID.me part but then sometimes there's additional verification steps on the ny unemployment site itself. Check your dashboard and messages to make sure you didn't miss a second verification request.

This happened to my brother but with a twist - after doing ID.me and waiting 5 days with same error, he logged in one morning and suddenly had a message asking for ADDITIONAL documentation for verification. Nothing was emailed to him about this requirement. Check your message center obsessively, they might add new requirements without notifying you 🙄

I knw exactly wat ur going thru and it SUCKS. The ID verification system is a complete joke. I went thru this in May and had to call like 200 times before getting thru. When I finally got an agent they fixed it in literally 30 seconds - just had to push a button on their end. So frustrating!!! Why build a verification system that doesn't automatically update?!?

Random tip that worked for me: try using a completely different browser or device to certify. For some weird reason, when I was stuck after ID verification, it wouldn't work on Chrome but then randomly worked when I tried on my phone. Worth a shot!

I wouldn't worry too much about missing this week's certification deadline. When you finally get through to an agent (and you will eventually), they can backdate your certification. I had to skip TWO weeks of certifying because of ID verification issues, and when I finally got through, the agent took care of all the missed weeks.

i spent WEEKS trying to get this fixed last year. endless phone calls, emails, messages - nothing worked. finally got desperate and used claimyr.com to get someone on the phone. agent fixed it in minutes. whatever you do, don't just wait for the system to magically fix itself because it won't

did u check if ur account is locked? sometimes after verification they lock ur account as an "extra security measure" 🙄 u need to look for a message about account access

THE WORST. Took me 17 days to get my account working after ID verification. The real kicker? When I finally got someone on the phone, they said "oh yeah, I can see you're verified, let me just click this button to update your account status" - took them 10 seconds to fix. The system is DESIGNED to be frustrating.