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I went through this last year. The most important thing is to file Form 14039 (Identity Theft Affidavit) with the IRS so they know not to come after you for taxes on benefits you didn't receive. Also file a report at identitytheft.gov which creates a personalized recovery plan.
Not just you, there's a HUGE wave of unemployment fraud happening in NY right now. My whole office got hit (5 people!). We all got tax forms for benefits none of us ever filed for. NY unemployment is completely overwhelmed with these cases.
I was in your same position last month. After trying for two weeks straight, I broke down and used claimyr.com - they call unemployment for you and connect you when a real person answers. Was skeptical but it actually worked! They called for 3 hours (glad it wasn't me waiting) and then I got connected to an agent who fixed my issue in 10 minutes. My payments started coming through again the next day.
This is why I always tell people to KEEP CALLING no matter what! The first agent rarely has the power or knowledge to fix complicated issues. You have to get to tier 2 support or whatever they call it. Congrats on getting your $$!
My issue turned out to be my former employer contesting my claim even though I was clearly laid off. The first 5 agents I spoke with never mentioned this - it wasn't until I reached someone competent that they actually told me what was happening behind the scenes.
I've called 173 times today. ONE HUNDRED AND SEVENTY THREE. Not exaggerating, I've been keeping count. Not a single time got past the "we're experiencing high call volume" message. How is this acceptable in 2023???
Zara Khan
Does the letter give ANY reason at all? Even a code or section number? Look that up online. Sometimes its something simple you can fix by uploading a document or making a phone call to clarify something.
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Zara Khan
•That section is about insufficient work history/wages in your base period. Did you work all 4 quarters before applying? If you started your job less than 18 months ago, that could be the issue.
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Paolo Bianchi
•I worked at the same place for over 3 years before the layoff, so that definitely shouldn't be the issue. Must be a mistake.
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MoonlightSonata
This is why I hate the ny unemployment system so much. They deny people for no reason hoping they wont appeal, and make it IMPOSSIBLE to talk to anyone. It's cruel and designed to prevent people from getting benefits they deserve. 😡
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