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This is why I always tell people to KEEP CALLING no matter what! The first agent rarely has the power or knowledge to fix complicated issues. You have to get to tier 2 support or whatever they call it. Congrats on getting your $$!
My issue turned out to be my former employer contesting my claim even though I was clearly laid off. The first 5 agents I spoke with never mentioned this - it wasn't until I reached someone competent that they actually told me what was happening behind the scenes.
this happened to my roommate too! And then when she finally found out, she had to submit all this additional documentation that no one had asked for previously. took her 3 months to resolve.
Did you try contacting them through Twitter? Sounds weird but their social media team sometimes responds faster than phone support. DM them your issue (no personal info) and they might escalate it.
Been there. Waited 2 months just to have my claim vanish. I ended up using claimyr.com to get a rep on the phone and then I had to be SUPER specific about what happened. Use these exact words: 'My claim was archived during system maintenance and needs to be restored from the archive database.' They'll know exactly what to do if you say it that way.
Thank you for the exact wording! I'll try this tomorrow morning when I call.
Does the letter give ANY reason at all? Even a code or section number? Look that up online. Sometimes its something simple you can fix by uploading a document or making a phone call to clarify something.
That section is about insufficient work history/wages in your base period. Did you work all 4 quarters before applying? If you started your job less than 18 months ago, that could be the issue.
Check if you have two accounts now. Sometimes when you reapply it creates a new claim instead of extending the old one, and that can cause massive confusion in their system. Ask specifically about this when you talk to someone.
Yep, used it last week after seeing it recommended here. It works exactly as advertised - they call and wait on hold, then your phone rings when an agent is on the line. Beats the hell out of doing it yourself.
I tried it too. Worked fine. Not a miracle but definitely saved me hours of frustration.
Dyllan Nantx
I went through this last year. The most important thing is to file Form 14039 (Identity Theft Affidavit) with the IRS so they know not to come after you for taxes on benefits you didn't receive. Also file a report at identitytheft.gov which creates a personalized recovery plan.
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TillyCombatwarrior
Not just you, there's a HUGE wave of unemployment fraud happening in NY right now. My whole office got hit (5 people!). We all got tax forms for benefits none of us ever filed for. NY unemployment is completely overwhelmed with these cases.
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Anna Xian
•Same at my company! Our HR department sent out a mass email because like 12 employees all got fraudulent unemployment claims in their names. Something big is happening.
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Jungleboo Soletrain
•wonder if it was a data breach somewhere? seems weird that so many people from the same companies are getting hit 🤔
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