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Ughhh their system is THE WORST. You're supposed to certify on your assigned day BUT you can certify any day of the week. The assigned days are just to prevent everyone hitting the system at once. But NEVER certify twice in one week or youll be flagged for fraud. As for the letter - you must follow those instructions or your benefits will be held until you do.
I was stuck in a similar situation last month and wasted days trying to call them with no luck. I finally broke down and used that Claimyr service everyone talks about here (claimyr.com) and it actually worked! Got a callback in about 45 mins and the agent fixed my missing payment issue on the spot. Best money I've spent in a while considering it got my benefits flowing again.
did you have to give them any personal info? seems kinda sketchy
they don't ask for any personal info at all - they just connect the call to your phone when they reach an agent. you talk directly to unemployment
Are you using the mobile site or desktop? The mobile site is trash and often doesn't display payment info correctly. Try logging in from a computer if you haven't already.
Has anyone tried the in-person career centers? I went to one last week thinking they could help with my claim but they just directed me back to the phone number I've been calling for weeks 😤
Same experience! Total waste of time and bus fare. They literally can't access the unemployment system at the career centers anymore.
The one on Fulton St told me they haven't handled unemployment claims in person since 2019. Everything is centralized now.
I work for a different state agency (not unemployment) and I can tell you the work from home thing is about saving money on office space. They've reduced our physical offices by 60% and now hotdesk when we do come in. It's not about being lazy - the state is cutting costs wherever possible.
That makes sense from a budget perspective but what about customer service? If service quality suffers shouldn't that matter?
Totally agree with you. The problem is leadership makes these decisions based purely on budget numbers without considering impact on service. Beancounters run everything now.
anyone tried going to an actual unemployment office? do they even have those anymore?
they're called career centers now but they don't handle claim issues in person anymore since covid. you still gotta call 🙄
thats so dumb. everything about this system is broken.
Hey, I was in your exact situation 2 weeks ago. After trying to call for a month straight I used claimyr.com and they got me a callback within hours. Agent told me my claim had a fraud flag for some reason 🤬 but they removed it and I got all my backpay last week. It was such a relief! Check them out if you can't get through on your own.
Thank you! Seems like a lot of people have had success with them. Gonna check it out today.
Dominique Adams
So much confusion on here! Let me clear things up a bit... NY unemployment is currently taking 3-5 weeks for most claims. BUT! There's always a 'waiting week' where you won't be paid anyway. Make sure you're certifying every single week including that first week. If you get the dreaded 'we need more information' message, you're looking at a longer timeline unless you can talk to someone. That's where I'd recommend using a service like claimyr.com - it got me through to an agent who fixed my issue immediately. Hang in there and don't give up!
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Marilyn Dixon
•Actually the waiting week was waived during covid and they never brought it back. One of the few good changes they kept!
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Dominique Adams
•Oh really? That's awesome news! Thanks for the correction - the NY unemployment system changes so often it's hard to keep up 😅
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Louisa Ramirez
After u apply, u shud get a letter in mail and a email in like a week telling u if ur eligible. Then it can take another couple weeks to start getting paid. ALWAYS certify weekly even if pending!!!
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