New York Unemployment
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Can't reach New York Unemployment? Claimyr calls for you, so you don't have to wait on hold.
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Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.
Using Claimyr will:
- Connect you to a human agent at the NYDOL
- Skip the long phone menu
- Call the correct department
- Redial until on hold
- Forward a call to your phone with reduced hold time
- Give you free callbacks if the NYDOL drops your call
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- DO post questions about your issues.
- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
How long after ID.me verification can you file new NY unemployment claim?
I'm trying to help my aunt file a new unemployment claim. She completed the ID.me verification process last week and got successfully verified during her video call with the representative. However, when I tried to fill out her new application on the DOL website afterward, the system wouldn't let me proceed. I've heard there might be a waiting period of around two weeks after verification before you can submit a new claim? Does anyone know if this is correct or how long we should wait? This is her first time filing in NY and we're not sure about the next steps after ID.me. Any information would be really helpful!
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Specialist had to cancel my new claim to release back pay for my ny unemployment
Finally got through to someone who could help me with my payments issue. Had a call with a rep today who explained they needed to 'invalidate' my claim from 10/11 to free up the back payments from 7/15 to 10/2. Apparently this is the only way to get those older payments processed. She said after my backpay gets processed, they'll reinstate my newer claim. Just a heads up to anyone in a similar situation - the specialist mentioned I should expect to wait around 12 weeks for the new claim to be processed once they reinstate it. The unemployment system is so confusing sometimes.
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One thing I learned from my nightmare with unemployment: WRITE DOWN NAMES AND ID NUMBERS of every person you talk to!!! I had one agent tell me they fixed my claim, but they didn't. When I called back, no record of the call existed. Always always get their ID number.
omg yes. I write everything down now in a notebook dedicated just to this nightmare. dates, times, names, what they said, what they promised, EVERYTHING.
Been waiting over a month for NY unemployment approval and can't reach anyone by phone - help!
Seriously frustrated with the whole NY unemployment system right now. Lost my retail job at the end of July when our store closed down. Filed my claim first week of August and it's been "pending" for almost 5 weeks now. Every time I call the main number I get stuck in this endless loop of automated messages and then get disconnected. Tried calling at different times - early morning, late afternoon, nothing works. I've got bills piling up and my savings are basically gone at this point. Has anyone actually managed to talk to a real person? Is there a special number or extension I should try? Or some secret trick to getting through? Starting to feel completely hopeless about this whole situation.
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This is a COMPREHENSIVE guide to getting through to NY unemployment based on my 3 months of hell dealing with them: First, understand that their phone system is deliberately designed to frustrate you. They have limited agents and unlimited callers. Here's what works: 1. Call patterns matter. Try calling Tuesday-Thursday (avoid Monday/Friday). Best times are 8:00-8:30am or 4:30-5:00pm. 2. If regular calls fail, try the TTY line, employer services, or even the fraud department - they can sometimes transfer you. 3. Use the online message center - responses take 5-7 days but they do eventually respond. 4. Contact your state representatives - both Assembly and Senate. They have special contacts at unemployment. 5. If all else fails, use a service like claimyr.com - they'll keep calling for you and connect you to an agent when they get through. This is what finally worked for me after weeks of trying everything else. 6. Keep certifying weekly no matter what! Even if your claim is pending, you need to certify to get those weeks paid retroactively once approved. Hang in there - the system is broken but eventually it does work if you're persistent. I went 11 weeks without income before finally getting it all resolved and receiving backpay.
Thanks for taking the time to lay this all out. You should make this its own post honestly.
This is incredible info - thank you so much for sharing it. Gonna try the Tuesday early morning call tomorrow.
Waited 3 months for NY unemployment - can't feed my baby or pay rent anymore
Filed for unemployment in April after getting laid off from my construction job. It's now July and my claim is still showing as 'pending' with no updates. I've called the ny unemployment office at least 20 times and when I finally get through (after waiting 2+ hours), they just tell me to 'wait for a letter' and that there's nothing they can do to speed things up. Meanwhile I've got a 5 month old baby at home, I'm 2 months behind on rent, and literally scraping together change to buy formula. My electricity is about to get shut off next week. I don't know what to do anymore. How are people supposed to survive like this? Does anyone know how to actually get this resolved or at least talk to someone who can help?
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I waited 3.5 months and what finally worked for me was using claimyr.com to get through to a rep, then when they tried to brush me off I calmly said "I need to speak to a supervisor about filing a formal complaint." Got transferred and the supervisor fixed everything in 10 minutes. Sometimes you gotta be really assertive.
EXACTLY! Don't take "we can't help" as an answer. Ask for supervisors, case managers, claim examiners. The frontline people often CAN'T help but won't transfer you unless you specifically ask.
idk if this helps but my friend was in a similar situation and she qualified for emergency assistance through OTDA (Office of Temporary and Disability Assistance). They have something called Emergency Assistance to Families that can help with rent/utilities while you wait for unemployment. good luck man, this system is trash
How long is NY unemployment claim review? Mine's been pending for a month
I got laid off from my retail management position about six weeks ago when the store closed. Filed for unemployment benefits right away in early February. My claim has been stuck in 'review status' for almost 4 weeks now and I'm starting to worry. I call every day but can't get through to anyone - just the automated message saying my claim is still under review. The website doesn't give any additional info. I've sent emails through the messaging system but only get generic responses saying 'be patient'. My savings are almost gone and rent is due next week. Has anyone experienced a similar delay? Is this normal for new claims right now? My friend who applied last year got approved within a week, so I'm confused why mine is taking so long.
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Four weeks is becoming standard due to increased fraud prevention measures. If you want to expedite things, try these steps: 1. Call at 7:55am - right before they open 2. Try the callback feature on their website (though it's hit or miss) 3. Contact your state assembly person or senator's office 4. Make sure you're checking your online account for document requests 5. Continue certifying weekly If you're desperate to get through on the phone quickly, I had success using claimyr.com - they kept calling until they got through and then connected me with an agent. Saved my sanity after trying for weeks.
sorry i might be confusing it with another state's system. NY definitely doesn't make it easy to reach them 😫
I second the claimyr recommendation. After 3 weeks of trying myself, got connected to an agent in 45 minutes using their service
Amara Nnamani
did she get the email from id.me saying verification complete? if yes then its just waiting. if no then something went wrong and you should contact id.me not DOL
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Freya Pedersen
AuthorYes, she got the confirmation email from ID.me. Sounds like we just need to be patient then.
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Giovanni Mancini
Just as an FYI for everyone on here - if you ever have issues with ID.me, don't bother calling NYSDOL. ID.me is a separate company and NYSDOL agents will just tell you to contact them directly. Learned this the hard way after wasting 2hrs on hold.
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