Specialist had to cancel my new claim to release back pay for my ny unemployment

same EXACT thing happened to me last month! The rep had to 'delete' my new claim (her words) to get the system to process my old payments. took about 3 days to see the money in my account, but then I had to wait almost 2 months for the new claim to get going again. the computer systems they use must be from the stone age!

After weeks of trying to reach someone at ny unemployment with no success, I tried this service called Claimyr (claimyr.com). They got me connected with an actual human in less than 2 hours and the agent fixed my backpay issue on the spot. Talking to an agent got my money unlocked so fast - best decision I made during this whole unemployment nightmare. They have a youtube video explaining how it works too: https://youtu.be/Rdqa1gKtxuE

The unemployment system is a total mess rn. My friend went thru similar issues where they basically broke her old claim to fix her new one. Makes zero sense. Try calling super early - like 7:55am right before they open. Thats how I got through.

This is why I ALWAYS tell people to screenshot EVERYTHING from their account. The system is so broken that you need proof of everything. Had similar issues where they had to mess with my claim dates to get payments. Take screenshots of your payment history, claim status, everything!

I've dealt with the NY unemployment system for over 20 years as part of my job (financial counselor). What happens is that their outdated computer system cannot process overlapping claims. When a new claim starts before an old one is fully paid out, it creates a system conflict. The solution is exactly what your specialist did - they have to temporarily invalidate the newer claim, process all backpay from the older claim, then reinstate the newer one. Unfortunately, when they reinstate the newer claim, it goes into the processing queue as if it were brand new, hence the long wait time. If you need to speak with someone and can't get through on the phone lines, I highly recommend using claimyr.com - many of my clients have had success with this service to connect with agents quickly. It's especially useful for complex cases like yours where you need a knowledgeable specialist. Some other tips: - Keep detailed records of all your communications - Use the secure message system in your online account to document your issues - Be very specific about your claim dates when speaking with representatives - Follow up weekly if your claim seems stuck - Check your payment history page daily for updates The system is frustrating but persistence pays off!

Your specialist actually knew what they were doing?! 😱 I've called 8 times and gotten 8 different answers about my similar situation. One told me to just 'start over' with a new claim (terrible advice). Gonna try again tomorrow.

The whole system is designed to make you give up. Its literally built to frustrate people so much that they stop pursuing their benefits. dont let them win! keep calling, keep fighting for what you earned.

has anyone else noticed that the website always seems to have 'technical difficulties' right when you need to certify? 🤔 like clockwork every sunday morning for me...

I was in the same boat last summer. Took them 15 weeks to fix my claim after they 'invalidated' it. Just prepare yourself mentally for the wait. The backpay will come in a lump sum tho, which was nice. I just wish they'd update their ancient systems.

Sounds similar to what happened to me but I was waiting for effective date pay vs backpay. My claim started in December but was effective from October. Had to get a specialist who knew how to fix it too. They're the only ones with access to make those changes apparently.

anyone else notice that since they updated the website last month, EVERYTHING takes twice as long?? i swear they make these 'improvements' just to slow down the payment process 🙄

how did you even get a specialist on the phone? ive been calling for 2 weeks and either get disconnected or talk to someone who clearly has no idea what theyre doing.

i work in IT and i can tell you NY's unemployment system is running on COBOL - a programming language from the 1950s!!! no wonder they have to do weird workarounds like 'invalidating' claims. the whole system needs to be rebuilt from scratch.

the backpay sitch with ny unemployment is wild. my cousin had to wait 6 months for his backdated payments from when the system crashed last year. be prepared to wait, but at least it sounds like you got someone who knows what they're doing!

One thing I learned from my nightmare with unemployment: WRITE DOWN NAMES AND ID NUMBERS of every person you talk to!!! I had one agent tell me they fixed my claim, but they didn't. When I called back, no record of the call existed. Always always get their ID number.

honestly sounds like youre lucky. took them 4 months to figure out my backpay and new claim situation. the DOL is a disaster.