NY unemployment says they have no record of my ID.me verification - still waiting on 2 payments

Same thing happened to me! I did my ID.me verification three weeks ago and had to call like 5 times before they finally saw it in their system. Their computers are from the stone age I swear. Keep calling every few days to check if it's updated.

After trying to call ny unemployment for weeks with no luck, I found this website claimyr.com that got me connected to an actual agent within 2 hours. They held my place in line and called me when an agent was available. They fixed my ID verification issue on that first call and my payments were released 3 days later! Saved me so much frustration. Here's their youtube if you want to see how it works: https://youtu.be/Rdqa1gKtxuE

The ID.me and DOL systems don't talk to each other automatically. I learned this after THREE FREAKING MONTHS of waiting. You have to specifically request them to check for your ID.me verification manually. Their system is completely broken.

This happened to me too. I completed ID.me in July and they still couldn't see it in September. But here's the fix - ask them to check for your verification using your email address instead of your SSN or claim ID. For some reason that worked for me!

Dealing with NY unemployment is like playing the worst lottery ever. I've been trying to get two missing payments for 3 months now. The left hand doesn't know what the right hand is doing. 🤡

Here's what's actually happening: When you verify through ID.me, it doesn't automatically update in the DOL system. There's a daily batch process that's SUPPOSED to sync the data between the two systems, but it's notoriously unreliable. Your verification is probably sitting in some queue waiting to be processed. I work in IT (not for DOL) but I've dealt with similar systems before. Here are some tips that might help: 1. Ask the agent to specifically check the ID verification queue, not just your main file 2. If you have your ID.me confirmation email, offer to forward it to them or read the confirmation number 3. Ask them to escalate to a tier 2 agent who has access to more systems 4. Request they put a note on your account that you've completed verification 5. If all else fails, try using claimyr.com to get through to an agent faster - I used it and got connected with someone who actually knew what they were doing The system is fundamentally broken, but persistence is key. Don't give up!

When I had this problem, I ended up having to do the ID.me verification AGAIN even though I had already done it. The second time it went through instantly. Makes no sense but might be worth trying.

Im in this exact boat right now. Did my ID.me two weeks ago, called yesterday, and they said they have no record. Now i gotta wait even longer and my rent is due next week. Im so stressed I cant sleep.

Try reaching out to your state representative! I was stuck in ID.me hell for over a month, called my assembly member's office, and they got it resolved in 5 days. They have special contacts at DOL who can actually fix things.

Honestly the whole ID.me verification was sketchy AF to begin with. Had to upload my drivers license, social security card, AND do a video call where they recorded my face?? Then they still can't verify me? wtf

I spent 2 months dealing with this EXACT issue. Turns out there are TWO different ID.me verification processes - one for accessing your account online and one specifically for identity verification for benefits. Make sure you did the right one!

The NY unemployment system is so broken it's actually impressive. Like how do you mess up THIS badly? Maybe try tagging them on Twitter - sometimes the social media team can help when regular channels fail.

Seeing all these responses makes me realize I'm not crazy for being so frustrated with this system. Been dealing with ID.me issues since June and still no resolution. NY unemployment is a special kind of torture.