New York Unemployment

Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.

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Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

This thread has been incredible - thank you all for sharing your experiences! I was literally losing sleep over my appointment next week but now I feel so much more prepared and confident. It's amazing how this community comes together to help each other out. I'm definitely going with the organized approach - printing my work search log, updating my resume, bringing a notebook for notes, and having backup tech plans ready. Really appreciate everyone taking the time to share what actually happens vs what your anxiety brain imagines might happen 😅. Going to pay it forward and update this thread after my appointment to help the next person who's stressing about it!

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This thread really has been amazing! I've been reading through all these responses and it's so helpful to see real experiences from people who've actually been through it. I love how supportive everyone is here - makes such a difference when you're dealing with unemployment stress. Your plan sounds perfect and I'm definitely stealing some of these tips for when I eventually get scheduled. Thanks for planning to update us after your appointment - that kind of follow-up is exactly what makes this community so valuable! Best of luck next week, you're going to do great! 🌟

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Wow, reading through all these responses has been so reassuring! I was absolutely terrified when I got my appointment notice - kept imagining it would be like some kind of audit where they'd find reasons to cut my benefits. But it sounds like they're genuinely there to help you succeed in your job search, not trip you up. I'm definitely going to follow everyone's advice about getting organized beforehand - the spreadsheet idea with screenshots is genius! Also love the tip about bringing a notebook to take notes. Shows you're engaged and helps you remember all the resources they share. This community is amazing - thank you all for taking the anxiety out of this whole process! 🙏

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Same here! I was convinced they were going to interrogate me about every single application and try to find ways to deny my benefits. It's such a relief to know they're actually focused on helping rather than catching you out. The community support in this thread has been incredible - everyone sharing their real experiences instead of just horror stories you hear sometimes. I'm feeling so much more confident about my upcoming appointment now. Definitely going to use that spreadsheet approach and bring a notebook too. Thanks everyone for making this so much less scary! 😊

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Are you sure you entered your direct deposit info correctly? Double check your routing and account numbers. I waited 3 weeks for payment only to realize I transposed two digits in my account number 🤦‍♂️

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Just checked and all my banking info is correct. Frustrating that there's no obvious reason for the delay.

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Ugh that sucks. then it's definitely something on their end. You NEED to talk to someone. The messaging system is where requests go to die.

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I'm going through the exact same nightmare right now! My waiting week processed on 9/15 and it's been radio silence ever since. I've certified every week like clockwork and my claim status shows active, but zero deposits. The most frustrating part is feeling completely in the dark about what's actually wrong. I tried calling yesterday for 4 hours straight and couldn't get past the busy signal. At this point I'm ready to try anything - even those calling services people are mentioning. It's insane that we have to jump through all these hoops just to get the benefits we're entitled to. Has anyone tried contacting their local unemployment office in person instead of calling the main number?

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I feel your pain! Same exact situation here. Just wanted to chime in that going to the local office in person might not help much - most of them don't handle claims directly anymore and just tell you to call the same number we're all trying. From what I've read in this thread, it really seems like you need to get through to someone on the phone who can look at your specific account. The claimyr service that multiple people mentioned sounds promising if you're willing to pay for it. I'm probably going to try that tomorrow since I'm losing my mind with the endless redials. Keep us updated if you find something that works!

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@Sean Flanagan I tried going to my local office last week and @Grace Durand is absolutely right - they basically just handed me a flyer with the same phone number and told me they can t'access individual claims anymore. Super frustrating! I ended up using that claimyr service yesterday and actually got connected to someone after about an hour. Turns out I had a pending "employer verification flag" that nobody ever told me about. The rep cleared it and said I should see backpay within 3-5 business days. Worth trying if you re'at your wit s'end like I was. Good luck!

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I'm dealing with this exact same situation and it's driving me insane! My claim has been "assigned to a worker" for almost 3 weeks now and I'm getting different answers every time I call. One rep told me it was just routine verification, another said there might be an issue with my employer information, and the last one couldn't see any notes at all. I've been certifying every week like you mentioned but it's so hard not knowing if I'm doing everything right or if there's some document I'm missing. The complaint system @Cole mentioned sounds like it might actually work - I had no idea that was even an option! Planning to try that if I hit the 4-week mark since the regular phone system clearly isn't designed to help us get real answers. This whole process feels designed to wear you down mentally and financially until you just give up. Thanks for starting this thread - at least now I know I'm not alone in this nightmare!

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I'm in the exact same boat - 2.5 weeks of "assigned to worker" status and the inconsistent information from different reps is maddening! It's like they're all reading from different scripts or can't access the same system. The complaint system @Cole shared is definitely going to be my next move if I don't see progress by week 4. What really gets me is how we're all dealing with the same anxiety and financial pressure while getting zero transparency about our own cases. I've also been religiously certifying every Sunday even though it feels pointless right now. At least this community gives us some real insight into what to expect and actual strategies that have worked for people. The fact that we have to crowdsource solutions for a government system is pretty telling about how broken this whole process is!

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I'm dealing with this same nightmare right now - my claim has been "assigned to a worker" for exactly 2 weeks today and the uncertainty is killing me! I've called 4 times and gotten completely different answers each time. First rep said "routine processing," second said there might be a wage verification issue, third couldn't see any notes, and the fourth told me to just "keep waiting." Meanwhile my credit card bills are due next week and I have no idea if this will be resolved in days or months! The complaint system @Cole mentioned is totally new information to me - definitely bookmarking that for if I hit the 3-week mark. I've been certifying religiously every Sunday even though it feels pointless when nothing is moving. This thread is honestly the most helpful info I've gotten about this whole process - way more useful than anything the actual DOL reps have told me! It's both reassuring and terrifying to see how many of us are stuck in this same limbo. Thanks everyone for sharing your experiences and timelines, it helps to know we're not alone in this mess!

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I'm in week 3 of waiting for my NYS Department of Labor claim decision and wanted to share a resource that's been helpful. If you're struggling to get through on the phone like many of us, try calling right when they open at 8:00 AM - I had better luck getting through earlier in the day. Also, I discovered that you can check for any pending correspondence or requests for additional information by logging into your account and looking under the "Messages" or "Correspondence" section. Sometimes they'll request documents or clarification there without sending you an email notification. The waiting is absolutely nerve-wracking when you're counting on benefits, but from everything I've read here and elsewhere, most straightforward layoff claims do get approved - it's just a matter of patience. Keep doing those weekly certifications and stay on top of any communication from them. We're all in this together!

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Thanks for the tip about calling at 8 AM - I've been trying to get through at random times with no luck, so I'll definitely try first thing in the morning tomorrow. I didn't know about checking the Messages section for correspondence without email notifications - that's really valuable information! I just checked mine and don't see anything new, but I'll make sure to monitor that area more closely. It's reassuring to hear from someone else in week 3 who's staying positive about the process. The waiting really is the hardest part, especially when you're used to having more control over timelines. I appreciate you taking the time to share these practical tips with everyone here!

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I'm dealing with this exact same situation right now - filed my claim about 2 weeks ago and still showing pending status. The uncertainty is definitely the hardest part, especially when you're trying to budget without knowing when benefits might start. I've been religiously doing my weekly certifications and checking my account daily (probably too often!). One thing that's helped me manage the anxiety is remembering that "pending" doesn't mean "denied" - it just means they're still processing. I also started keeping a simple log of when I filed, when I do my weekly claims, and any updates I see, just so I have a timeline if I ever need to reference it. Reading everyone's experiences here is really reassuring - it sounds like 2-4 weeks is pretty normal for straightforward layoffs, even though it feels like forever when you're living it. Hang in there, and thanks for asking this question because I think a lot of us are wondering the same thing!

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You're absolutely right that "pending" doesn't mean "denied" - I had to keep reminding myself of that too! The daily checking becomes almost compulsive when you're waiting, doesn't it? I like your idea of keeping a simple log. I've been doing something similar and it really does help when you start second-guessing whether you've done everything correctly. It's also nice to have that timeline if you ever need to call and reference specific dates. The 2-4 week range seems to be what everyone is experiencing, which is both frustrating and oddly comforting - at least we know we're not alone in this process. Thanks for sharing your experience - it definitely helps to know others are going through the same thing and managing the stress in similar ways!

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Congrats to everyone who finally got approved! This thread has been super helpful - I'm dealing with the same issue and filed in early February. Still stuck on pending review. Going to try the UI-578E form today and also look into Claimyr. It's ridiculous that we have to jump through all these hoops just to get benefits we're entitled to, but at least there are some workarounds. Really appreciate everyone sharing what actually worked for them instead of just complaining. Fingers crossed I'll have good news to share soon too!

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Just wanted to add my experience - I filed in mid-January and was stuck on pending for 7 weeks. What finally worked for me was a combination of things: submitted the UI-578E form, contacted my state assemblyman's office, AND used Claimyr to get through to an agent. The agent discovered my claim was flagged because I had worked in both NY and NJ in the past year, which triggered their multi-state verification process. She was able to clear it up immediately once we spoke. One thing I learned - don't just submit the UI-578E form and wait. Follow up with multiple approaches because sometimes these claims get stuck for really specific technical reasons that only a human can resolve. The whole process is frustrating but there ARE ways to get through it. Keep pushing and don't give up!

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@Liam Sullivan Any way you can tell me where to access that form? Im having trouble finding it. Thank you. I filed first week of May and did interview still havent received any determination.

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