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honestly the NYS Department of Labor makes this way too complicated... i just called them directly to ask about my benefit amount when i filed. took forever to get through but they calculated it for me on the spot. you could also try using one of those third party services that help you get through to agents faster
What service did you use? I've been trying to call for days and either get disconnected or the line is busy. Really frustrating when you just need a simple answer about your benefit calculation.
I used this thing called Claimyr (claimyr.com) that basically calls for you and gets you connected to an actual NYS Department of Labor agent. There's a video demo at https://youtu.be/qyftW-mnTNI that shows how it works. Saved me hours of calling and getting hung up on.
Just a heads up - even if you calculate what you think you should get, sometimes the NYS Department of Labor comes up with a different number based on wages they have on file vs what you think you earned. I thought I'd get around $480 based on my calculations but ended up getting $421 because one of my employers didn't report all my wages correctly.
Oh great, another thing to worry about. How did you find out about the wage reporting issue? Did you have to appeal or anything?
@Ezra Bates that s'exactly what I m'worried about! How long did it take to get that sorted out? I m'already stressed about being laid off and now I m'wondering if my employers reported everything correctly. Did you have to provide your own pay stubs or tax documents to prove what you actually earned?
I went through this same struggle when I first started receiving benefits! The NYS portal is definitely not user-friendly. One additional tip that worked for me: if you still can't find your Monetary Determination letter after checking all the sections mentioned here, try logging in from a different device entirely. I had issues where my laptop wouldn't show certain documents but they appeared when I logged in from my phone (despite what others said about mobile limitations). Also, make sure your popup blocker isn't preventing PDFs from opening - I spent hours thinking documents weren't there when they were just being blocked from downloading. The system is frustrating but don't give up - your letter is definitely in there somewhere!
@Aisha Ali Great point about trying different devices! I had a similar experience where documents that weren t'showing up on my desktop suddenly appeared when I switched to my tablet. The popup blocker issue is something I never would have considered - that could definitely explain why some people think their documents are missing when they re'actually just not downloading properly. It s'really encouraging to hear from so many people who ve'found creative solutions to navigate this confusing system. Between all the tips in this thread - checking different sections, trying various browsers and devices, clearing cache, using off-peak hours - hopefully everyone can find a method that works for them. The NYS portal definitely needs improvement, but at least we re'building a good knowledge base here for future users!
This thread is incredibly helpful! I'm dealing with the same issue right now and it's reassuring to see so many different solutions. I just wanted to add one more tip that helped me: if you're using a VPN, try disconnecting it before accessing the NYS portal. I was having issues where certain sections wouldn't load properly, and turning off my VPN fixed it completely. Government sites sometimes have restrictions that can interfere with VPN connections. Also, for anyone still struggling, I found that the customer service chat feature (when it's actually working) can sometimes tell you exactly which section your documents are stored in without having to wait on hold for hours. It's not always available but worth checking if you see a chat option when you log in.
@Carmen Lopez That s'such a good point about VPNs! I never thought about that causing issues with government portals, but it makes total sense that they might have security restrictions. I ve'been using a VPN constantly and wondering why some pages seemed to load inconsistently. Also really glad you mentioned the chat feature - I completely missed that option when I was logged in earlier. This whole thread has been a lifesaver! It s'amazing how many different technical issues can prevent us from accessing documents that should be straightforward to find. Between browser compatibility, device differences, VPN conflicts, and popup blockers, it s'like we need to be IT troubleshooters just to get our unemployment letters. But I m'grateful everyone is sharing these solutions because it shows the NYS system has workarounds even when it doesn t'work properly out of the box.
@Carmen Lopez Thanks for mentioning the VPN issue! I had no idea that could affect document access on government portals. I ve'been struggling with inconsistent loading on the NYS site and I do use a VPN regularly for work. Going to try disconnecting it and see if that helps my documents show up properly. The chat feature tip is also really useful - I completely overlooked that option when I was frantically searching through all the different sections. This entire thread has been so much more helpful than any official NYS help documentation I ve'found. It s'frustrating that we need so many workarounds, but at least we re'all helping each other figure out this confusing system!
Second update: Just checked my account and all three weeks of back payments have been processed! They're scheduled to deposit tomorrow. What a relief after all this stress!
@Isabella Silva You should definitely try the Claimyr service that Emma and Omar mentioned! I was skeptical at first but it really works. I had a similar issue where my verification wasn t'syncing between the systems and they got it sorted in one call. Don t'wait another 2 weeks - the longer you wait, the more stressful it gets. Worth every penny when you re'dealing with rent and bills!
This is such valuable information! I'm going through the exact same thing right now - completed ID.me verification 6 days ago but my NY.gov account still shows "pending verification." Reading through everyone's experiences here really helps understand what to expect. It's frustrating how inconsistent the timeline seems to be, but at least now I know about the Claimyr option if I can't get through on the phone. Thanks everyone for sharing your real experiences with this process!
@Mei Liu I m'in a very similar situation! Just completed my ID.me verification 4 days ago and still seeing pending "on" the NY.gov side. This thread has been so helpful - it s'reassuring to know others have gotten through this successfully. The inconsistent timelines are definitely nerve-wracking when you re'waiting for payments, but seeing Emma s'positive outcome gives me hope. I think I ll'wait a couple more days and then try the Claimyr service if nothing changes. Thanks to everyone who shared their experiences here!
I'm going through the exact same situation right now - just got laid off last week and starting to collect unemployment while trying to figure out how this affects my Medicaid. This thread has been incredibly helpful! I had no idea there were so many ways to report income changes besides calling (which I've been dreading). The myBenefits app and mailing options sound much more manageable. One question though - does anyone know if there's a grace period for reporting? Like if I report within the 10-day window but it takes them weeks to process, am I protected during that processing time? I'm worried about getting hit with a retroactive penalty even though I'm reporting on time.
Great question about the grace period! From what I understand, as long as you report within the 10-day window, you should be protected during processing time. The key is having documentation that you reported on time - like a confirmation email from the online portal, certified mail receipt, or even just notes about when you called and who you spoke with. I've heard that most issues arise when people wait months to report, not when there are processing delays after timely reporting. The fact that you're being proactive about this puts you in a much better position. Definitely keep records of your reporting date though, just in case!
I'm in a really similar boat - just started unemployment after getting laid off from my restaurant job and was terrified about losing my Medicaid. Reading through all these responses has been such a relief! The income limits are way higher than I thought they'd be. I'm definitely going to try the myBenefits app route for reporting since phone calls have been impossible. Quick question for anyone who's used it - is the app pretty straightforward to navigate? I'm not super tech-savvy and want to make sure I don't mess up the reporting process. Also really appreciate everyone mentioning the importance of keeping documentation - I'll make sure to screenshot everything!
Hey! I used the myBenefits app a few months ago and it's actually pretty user-friendly - don't worry about the tech side of it. The income reporting section is clearly labeled and walks you through each step. Just make sure to have your unemployment determination letter handy when you use it since you'll need some info from there. The app will give you a confirmation screen at the end - definitely screenshot that like you mentioned! One tip: if you get stuck anywhere in the app, there's usually a help button that explains what each field is asking for. You've got this!
Emma Garcia
William, I went through this same situation 2 years ago when I got laid off from my job in Albany. The 26 weeks really is the standard limit, but don't panic - you can make it work if you're strategic. Since you have 8 years of work history, you should qualify for a decent weekly benefit amount. My advice is to start your job search immediately but also consider this an opportunity to upskill. You can take online courses or attend workshops that count toward your work search requirements. I found that networking events and industry meetups were great for both meeting the requirements and actually finding leads. With your manufacturing background, there might be good opportunities in the growing renewable energy sector in NY. Stay organized with your job search log and don't miss any weekly certifications - that's crucial.
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Natasha Kuznetsova
•Emma, that's really helpful advice about the renewable energy sector! I hadn't thought about that angle. My manufacturing experience was mostly in automotive parts, so I'm wondering if those skills would transfer well. Did you find any specific programs or certifications that helped you make the transition? Also, when you mention networking events counting toward work search requirements, do you know if virtual networking events count too? With two kids at home, it might be easier for me to attend online events in the evenings.
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Kara Yoshida
•@Natasha Kuznetsova Yes, virtual networking events definitely count! I attended several online industry webinars and virtual job fairs that all qualified for my work search log. For manufacturing to renewable energy transition, look into NYSERDA New (York State Energy Research and Development Authority -) they offer training programs and job placement assistance. Your automotive parts experience is actually really valuable for wind turbine manufacturing and solar panel installation companies. Many of the precision manufacturing skills transfer directly. I d'also suggest checking out SUNY community colleges - they have affordable certificate programs in green energy that you can do part-time while job searching. The key is documenting everything in your work search activities.
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Nia Davis
William, I completely understand your situation having gone through a similar layoff myself. One thing that helped me was creating a detailed budget right away to see exactly how far the unemployment benefits would stretch. With the maximum weekly benefit of $504, you're looking at roughly $13,104 over 26 weeks before taxes. I'd recommend applying for your benefits immediately since there's typically a one-week waiting period before payments begin. Also, don't overlook the fact that unemployment benefits are taxable income - you can choose to have taxes withheld or pay quarterly estimated taxes to avoid a big bill next year. Given your 8 years of experience, you might also qualify for Trade Adjustment Assistance (TAA) if your layoff was due to foreign competition or trade-related issues, which can extend benefits and provide additional training opportunities. Start documenting your job search activities from day one, even informal networking conversations count toward your weekly requirements.
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Giovanni Gallo
•@Nia Davis This is incredibly helpful information, thank you! I hadn t'even thought about the tax implications of unemployment benefits. The TAA program sounds interesting too - my plant closure was partly due to competition from overseas manufacturers, so that might apply to my situation. Do you know how I would find out if I qualify for TAA? Also, when you mention documenting job search activities from day one, should I start keeping records even before my unemployment claim is approved? I m'planning to file my initial application this week but want to make sure I m'doing everything right from the beginning.
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