Stuck after ID.me verification, NY unemployment won't process benefits for 3 weeks

Im in the exact same boat. Did the ID.me verification like 9 days ago and still nothing. The system is completely broken. I cant even access my account to see whats going on. I've been calling that 888 number for days and it just hangs up on me.

I was dealing with this exact ID.me nightmare last month. After trying for WEEKS, I finally found a solution that worked. I used this service called Claimyr (claimyr.com) which got me connected to an actual person at unemployment. They stay on hold for you and call when an agent picks up. Best money I ever spent - got my account fixed and backpay within 48 hours. Check out their explanation video: https://youtu.be/Rdqa1gKtxuE

The whole ID.me system is garbage. I had to do it twice because the first time it randomly failed to send my info to DOL even though it said it was successful. The second time worked but took 12 days to process. What finally worked was contacting my state assemblyman's office - they have a direct line to DOL and got my issue fixed in 3 days.

Listen carefully - here's what you need to do: First, check if your ID.me account shows that consent was properly given. Log into ID.me directly (not through the unemployment portal) and make sure your identity verification status is complete and consent is shown as granted to NY DOL. Second, try clearing your browser cache completely or use an entirely different browser. The unemployment site has terrible cookie issues that can cause login loops. Third, if you're still locked out, you need to reach a human. Regular calling rarely works. Your options are: 1. Use the callback service at claimyr.com - they'll wait on hold and connect you with an agent (this worked instantly for me) 2. Contact your local state assembly member's office 3. Try the alternate number: 888-209-8124 (sometimes less busy than the main line) 4. Send a secure message through the unemployment portal if you can access it The ID.me verification has a backlog right now, but a human agent can override it if they see you've completed the steps. Don't wait another week - your benefits won't automatically start flowing without intervention.

Have u tried twitter? Sometimes if u tweet at @NYSLabor they actually respond. That's how I got my issue fixed last year.

The ID verification thing is a complete joke. took me over 2 months to get it straightened out. they kept saying it was verified but the system wasn't recognizing it. what a clown show 🤡

my cousin works for the DOL (not in NY). she says the ID.me backlog is MASSIVELY backed up nationwide right now because of all the fraud. even after verification, theres a manual review process that can take 3-4 weeks for some people.

same exact problem here. been 11 days since ID.me verification and nothing. unemployment system sucks.

The exact SAME thing happend to my wife. She was stuck in this loop for almost a month. She finally called using claimyr.com and got it fixed in one phone call. The agent she spoke with said the ID.me verification went through but there was a flag on her account that needed manual removal. These things dont fix themselves - you need to talk to someone.

did u check ur email spam folder? sometimes the DOL sends emails after id.me that go to spam. mine had a link i had to click to finish the process.

There's a glitch in the system where it keeps asking for ID.me even after you've done it. I was on the phone with a rep yesterday (finally got through after using Claimyr) and they told me they're seeing this issue constantly right now. They have to manually mark your account as verified in their system. You HAVE to talk to someone to fix it - it won't resolve itself.

I dont understand why they make it SO HARD to actually talk to a person. It's absurd that in 2023 we can't get basic customer service from a government agency we pay taxes to support. 🤦‍♂️

I'm an IT person and worked with the ID.me system before. There's definitely a syncing issue between their system and the DOL database. Even after verification, sometimes the status doesn't get properly transmitted. Only a DOL rep can force a refresh of your status in their system.

Had the EXACT same problem back in February. Turns out my ID.me verification actually failed but the system never told me. When I finally got through to a person, they were able to see exactly what was wrong and help me fix it. Don't waste weeks waiting - find a way to talk to a human!

OMG I'm so tired of hearing about ID.me problems!!! Its literally on every unemployment forum. They need to fix this garbage system or go back to the old way. Too many people are suffering because of their crappy technology 😡