
Ask the community...
answer NO. these questions are phrased to confuse ppl. also don't stress too much. i accidentally answered one wrong once and called to fix it. they said as long as you're honest about employment status (working or not) the rest can be corrected if needed.
Pro-tip: I take a screenshot of every page when I do my weekly certifications. Saved my butt when they claimed I didn't certify one week and I had proof I did. The system loses stuff all the time.
Smart!! I'm going to start doing this right away.
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THIS!! I do this too and it saved me thousands when they tried to say I didn't report some info that I definitely did!
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Not to hijack your thread but I've been having the WORST experience with ny unemployment. My account got hacked and someone changed my direct deposit info. Been trying to reach them for 3 weeks with no luck. Has anyone successfully gotten through to them lately? I'm desperate.
Thank you!! Going to try this right now. I'm at my wits end with this whole situation.
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You can also try calling right when they open at 8am. That's how I got through, but it still took like 20 attempts.
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Does anyone know if these new hour ranges also apply to PTO hours? Like if I use 8 hours of PTO from my new part-time job, is that still 0 days now?
Yes, PTO counts as hours worked so it would fall under the same ranges. 8 hours of PTO would be 0 days under the new system.
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Does anyone know if there's an email address we can use instead of calling? I've been dealing with the same issues and can't get through on any phone line.
There's a contact form on their website but they take forever to respond. I submitted one 3 weeks ago and still nothing
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Try messaging them on Twitter. Sometimes their social media team is more responsive than their actual support staff ๐ฏ
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Have you tried using the mobile app instead of the website? Sometimes it works when the main site is down. The NY unemployment app isn't great but it might be a workaround for now.
I didn't even know they had an app! Will look for it now
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Search for "NY State" in app store - it has multiple services including unemployment. The interface is terrible but at least it works most of the time
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Been working in the unemployment system for over 15 years (now retired). Here's what you need to know about dealing with NY unemployment website issues: First, understand that the system is severely outdated - it was built decades ago and only gets band-aid fixes, not real updates. When it's slow, here's your best bet: - Try accessing between 4:30-6:30am or 8:30-10:00pm for fastest response times - Use a desktop/laptop with a wired connection if possible - Only use Chrome or Edge - Firefox and Safari have known compatibility issues - Clear your browser cache completely before attempting - Fill out one field at a time and wait for confirmation before proceeding - If you get an error, wait 30 minutes before trying again (your session may still be active in their system) If all else fails, calling is actually better but nearly impossible to get through. This is where services like claimyr.com can help - they basically automate the calling process to get you connected to a rep. Once you talk to a human, they can usually resolve issues the website can't. Hope this helps someone!
THIS!!! ๐๐๐ Best advice in the thread
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Thank you so much for the detailed info! Especially the specific time windows - that's super helpful!
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anyone tryna meet up and protest outside the unemployment office? this is ridiculous that we can't even access basic services we paid into with our taxes
I'm down. This has gone on too long!
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You realize that won't fix their servers right? ๐คฃ
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i didn't even know this was a thing until i randomly got $940 deposited in my account from the IRS last month. check your accounts, might already be there!
That gives me hope! Did you get any kind of notice before it showed up?
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Nope, absolutely nothing. Just appeared one day with a weird code on my bank statement. Had to google what it was!
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Friendly reminder that this adjustment is only for FEDERAL taxes. NY State still taxes all your unemployment benefits. Just don't want anyone to be confused about why their refund seems smaller than expected.
Ohhh that makes sense. I was wondering about that part. Thanks for clarifying!
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I just checked my account and noticed my weekly payment didn't come through last week. Then I discovered a notification saying I need to verify my identity through ID.me within 14 days or my claim won't be processed. Here's exactly what the notice says: "Your claim for unemployment insurance (UI) or Pandemic Unemployment Assistance (PUA) benefits is pending verification of your identity. New York is now using ID.me to verify the identity of some UI and PUA applicants. Please visit https://on.my.gov/IDme to verify your identity. This is the only link you should use for identity verification associated with unemployment benefits in New York State. You may use any computer or mobile device to access the ID.me services. When signing into the ID.me system, you must use the same email address that you used to file your claim for benefits. You must verify your identity within the next fourteen (14) days. If you do not, your claim will not be processed. The sooner you verify your identity, the sooner your claim can be processed." This came completely out of nowhere - I've been claiming since November without any issues whatsoever. I've already been getting payments for 5 months with no problems! The notice continues: "After your identity has been verified by ID.me, DOL will automatically continue processing your claim. If you are due benefits, they will be paid to you without the need for any further action on your part. However, for some applicants, there may be other issues affecting your claim. If you have received other DOL questionnaires, please respond to them promptly. Please do not call DOL unless payment has not been issued to you within 10-14 days of your verification process with ID.me." It also says "This process replaces the need for you to mail in any documents" and mentions there's some special instructions for non-citizens where they need to send copies of their Permanent Resident Card, Temporary Resident Card, or Employment Authorization Card. Has anyone dealt with this ID.me verification before? Why would they suddenly need this after 5 months? The timing just seems really weird and I don't wanna get scammed or anything. The notice says ID.me is "a trusted, secure service used by various federal and state government agencies" and directs to https://help.id.me/hc/en-us for more info and FAQs. Anyone know if this is legit or how long it takes to get paid after doing this verification stuff? I'm worried about missing more payments while this gets sorted out.
This is why im done with new york... moving to florida next month. Their unemployment system actually functions like it was made sometime after 1995 ๐
really? everyone i know in FL had no issues... maybe its changed recently?
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FL unemployment pays like $275 max per week lol. Good luck with that ๐
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Did anyone else have problems with ID.me facial recognition? It kept failing for me and I had to wait in a virtual queue for 5 hours to do video verification instead. Make sure you try during weekday mornings if possible - wait times are shorter then.
I certified at 11pm once and the system was so slow I thought it hadn't gone through. Ended up accidentally certifying twice and my account got flagged for fraud ๐คฆโโ๏ธ Took forever to fix
omg what a nightmare! how long did it take to resolve?
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almost 3 weeks ๐ญ had to upload all kinds of identity documents and call like 50 times
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why do u even wait so late yo? just do it early and avoid the stress
I usually do! Just got caught up with family stuff today and time got away from me
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Whatever you do DO NOT stop certifying weekly! Even if your benefits end, keep doing your weekly certification. Sometimes there are retroactive extensions or other programs that get approved, and if you haven't been certifying you won't get that money. Takes 5 minutes a week and keeps your claim active in the system.
That's a good tip, thank you! I'll keep certifying.
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Try calling your state representative's office! I was in a similar situation and hitting walls with unemployment, but my assemblyman's office has staff that deal with unemployment issues. They helped expedite my case and got me answers within days instead of weeks.
plot twist: maybe u got a job and didnt realize it ๐๐๐
LOL I wish! Still searching ๐
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if only it was that easy! we'd all be employed in our sleep ๐คฃ
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have you tried logging out and logging back in? sounds stupid but sometimes the payment history doesn't update properly unless you do a full refresh of your account.
Just tried that - still nothing showing up. Thanks for the suggestion though!
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Juan Moreno
Have you checked if you've exhausted your benefit year? Sometimes if you've been on unemployment for a while (even partial) your benefit year can end and you need to file a new claim.
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Mohamed Anderson
Good thought but my benefit year doesn't end until April 2023 according to my account info.
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Amy Fleming
Did you answer all the certification questions the same way you always do? One wrong answer can put your whole claim on hold.
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Mohamed Anderson
I triple check those questions every time! So paranoid about messing them up.
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Amy Fleming
Smart. The question about "were you ready, willing and able to work" trips a lot of people up.
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