
Ask the community...
I just checked my account and noticed my weekly payment didn't come through last week. Then I discovered a notification saying I need to verify my identity through ID.me within 14 days or my claim won't be processed. Here's exactly what the notice says: "Your claim for unemployment insurance (UI) or Pandemic Unemployment Assistance (PUA) benefits is pending verification of your identity. New York is now using ID.me to verify the identity of some UI and PUA applicants. Please visit https://on.my.gov/IDme to verify your identity. This is the only link you should use for identity verification associated with unemployment benefits in New York State. You may use any computer or mobile device to access the ID.me services. When signing into the ID.me system, you must use the same email address that you used to file your claim for benefits. You must verify your identity within the next fourteen (14) days. If you do not, your claim will not be processed. The sooner you verify your identity, the sooner your claim can be processed." This came completely out of nowhere - I've been claiming since November without any issues whatsoever. I've already been getting payments for 5 months with no problems! The notice continues: "After your identity has been verified by ID.me, DOL will automatically continue processing your claim. If you are due benefits, they will be paid to you without the need for any further action on your part. However, for some applicants, there may be other issues affecting your claim. If you have received other DOL questionnaires, please respond to them promptly. Please do not call DOL unless payment has not been issued to you within 10-14 days of your verification process with ID.me." It also says "This process replaces the need for you to mail in any documents" and mentions there's some special instructions for non-citizens where they need to send copies of their Permanent Resident Card, Temporary Resident Card, or Employment Authorization Card. Has anyone dealt with this ID.me verification before? Why would they suddenly need this after 5 months? The timing just seems really weird and I don't wanna get scammed or anything. The notice says ID.me is "a trusted, secure service used by various federal and state government agencies" and directs to https://help.id.me/hc/en-us for more info and FAQs. Anyone know if this is legit or how long it takes to get paid after doing this verification stuff? I'm worried about missing more payments while this gets sorted out.
I certified at 11pm once and the system was so slow I thought it hadn't gone through. Ended up accidentally certifying twice and my account got flagged for fraud 🤦♂️ Took forever to fix
omg what a nightmare! how long did it take to resolve?
26d
almost 3 weeks 😭 had to upload all kinds of identity documents and call like 50 times
26d
why do u even wait so late yo? just do it early and avoid the stress
I usually do! Just got caught up with family stuff today and time got away from me
26d
Whatever you do DO NOT stop certifying weekly! Even if your benefits end, keep doing your weekly certification. Sometimes there are retroactive extensions or other programs that get approved, and if you haven't been certifying you won't get that money. Takes 5 minutes a week and keeps your claim active in the system.
That's a good tip, thank you! I'll keep certifying.
26d
Try calling your state representative's office! I was in a similar situation and hitting walls with unemployment, but my assemblyman's office has staff that deal with unemployment issues. They helped expedite my case and got me answers within days instead of weeks.
plot twist: maybe u got a job and didnt realize it 😂😂😂
LOL I wish! Still searching 😅
26d
if only it was that easy! we'd all be employed in our sleep 🤣
26d
have you tried logging out and logging back in? sounds stupid but sometimes the payment history doesn't update properly unless you do a full refresh of your account.
Just tried that - still nothing showing up. Thanks for the suggestion though!
26d
sounds like ur claim has an identity verification hold or an eligibility issue. Only way to fix it is to talk to someone. Since the phone lines are impossible, I would either 1) contact ur state rep or 2) use claimyr.com - both worked for people I know
Ok so this is gonna sound weird but you need to call at EXACTLY 8:02am (not 8:00, not 8:05) using the SECOND phone number on the website (not the main one). They have some weird call routing system and this specific time on that line has way less traffic. Worked for me after trying EVERYTHING else.
This is some cheat code level stuff 👀
26d
I will literally try anything at this point, thanks for the tip!
26d
This is why the NY unemployment system needs a complete overhaul. How are regular people supposed to navigate this bureaucratic nightmare? Even honest mistakes become huge problems because the system is designed to be confusing and punitive. The whole thing needs to be simplified.
facts. its like they want people to make mistakes so they can collect penalties 🙄
26d
The worst part is the impossible phone system. It's 2023, why can't they invest in a callback system that actually works?
26d
side note but anytime you need to talk to NY unemployment go with claimyr.com its the only thing that actually works. otherwise you'll waste days trying to get through
nah for real, it actually works. I was skeptical too but they got me through to an agent in about 90 minutes after I spent 2 weeks trying to call myself
26d
So I was about to throw my phone after 3 hours on hold when I saw a recommendation for Claimyr here. It connected me with an agent who fixed my issue in 10 minutes. Saved my sanity for sure.
26d
I'm so confused about whats happening with my claim. When I certified this week my payment is pending review?? It never did this before. Anyone else?
great.. ive been calling for 3 days with no luck getting through
26d
You should try claimyr.com - I was in your exact situation and they got me a callback same day
26d
good luck everyone. been on unemployment since april 2021 and the system is a nightmare to deal with. hope we all find good jobs soon!
Had this exact problem with id verification. Kept sendng pics for months and nothing worked. Finally I gave up on the online portal and just FAXED my id to them (yes, fax lol). Got approved in 48 hours. Sometimes the old school methods work better with these dinosaur agencies.
Who has a fax machine in 2023?! 😂
26d
I used an online fax service lol. But I swear this worked when nothing else did. Government agencies love their 1990s technology.
26d
Here's a wild thought that worked for me - I cropped my ID photos VERY precisely. Like, cut off everything except the actual ID itself, no background visible at all. The system seemed to struggle when there was too much background in the image. After I did this, approved on first try after 3 rejections.
I'm having a nightmare trying to change my direct deposit info with ny unemployment. My bank account got compromised last week so I had to close it and open a new one. Now I need to update my payment method but the system requires me to verify through ID.me first. Problem is, I used an old email address when I set up ID.me months ago and I can't remember which one it was. I've tried all 4 of my emails with password reset but none work. Called the unemployment office 17 times over 3 days but can never get through to a human. The automated system just tells me to go online! Meanwhile my payment from Tuesday probably went to my closed account and I'm freaking out because rent is due next week. Has anyone dealt with this? Is there any way to bypass the ID.me verification or talk to someone who can manually update my direct deposit info?
Hate to be that person, but did you try all the variations of your email? Like if you normally use name@gmail.com, try n.ame@gmail.com or na.me@gmail.com - gmail ignores dots in addresses but some systems register them as different emails. Worth a shot!
When you filed your claim originally, did you set up direct deposit then or was it added later? If it was later you might be able to use the paper check option as a fallback. Still have to talk to someone but sometimes the paper check option has a different verification process. Just thinking outside the box here cause I've been through this circus.
I set it up when I first filed. Is there a way to switch to paper checks without ID.me verification?
26d
In my experience you still need to verify identity but sometimes they have alternative methods if you explain you can't access ID.me. Worth asking about when you get someone on the phone.
26d
wait hold up - does this actually work or is it just the usual BS?
I was skeptical too but it worked for me. After 3 weeks of getting nowhere I got through using claimyr and had my issue resolved. They just handle the phone wait time.
26d
hmm maybe I'll check it out. been trying to get thru for days
26d
Sounds like one of those ads that pops up everywhere. anyone ACTUALLY try this?
interesting... what's the website again?
26d
claimyr.com - they handle the hold time for unemployment calls so you don't have to sit there listening to that awful hold music for hours
26d
KaiEsmeralda
This is why im done with new york... moving to florida next month. Their unemployment system actually functions like it was made sometime after 1995 😂
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KaiEsmeralda
really? everyone i know in FL had no issues... maybe its changed recently?
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26d
Gabriel Freeman
FL unemployment pays like $275 max per week lol. Good luck with that 💀
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26d
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Laura Lopez
Did anyone else have problems with ID.me facial recognition? It kept failing for me and I had to wait in a virtual queue for 5 hours to do video verification instead. Make sure you try during weekday mornings if possible - wait times are shorter then.
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