this is a super common problem actually! the unemployment system never deletes old accounts. i had the same issue after not using it for 8 years. had to call like 20 times but eventually got someone who reset everything. hang in there!

Quick tip that worked for me: call your local state representative's office! I was shocked but when I explained my situation, their constituent services person made a call and got my account reset within 48 hours. Worth a try if you're desperate!

Anyone notice that this ALWAYS happens at the end of the month when rent is due? Makes you wonder if it's intentional to reduce how many people they have to pay... 🤔

FYI for everyone - I just spoke with someone (finally got through using claimyr.com after days of trying to call myself). They told me they're aware of widespread payment delays and are working to resolve them. The rep specifically said NOT to keep calling as it's overloading their system and making the backlog worse. They said most delayed payments should process within 72 hours.

Sometimes the payment shows as pending in your bank account before it shows as processed in the unemployment system. Have you checked with your bank?

If ur benefits are about to expire, they might be doing an "end of benefits review" on ur account. happened to me last time. they basically verify everything one last time. super annoying but they don't tell u about it

my cousin had this exact problem and she filed a complaint with the labor department's inspector general office. got her backpay within 10 days after 3 months of nothing.

Check if your issue falls under any of the class action lawsuits against NY unemployment. might help pressure them to solve your case faster.

Be super careful with how you report. I was in a similar situation and I accidentally put the wrong hours one week. Ended up with a huge mess that took months to fix. If you're unsure about anything, try to talk to a rep before certifying. It's nearly impossible to get through on the phone, but I used claimyr.com and they got me connected within an hour.

my friend works at the unemployment office and says the BIGGEST mistake people make is not reporting when they start working. even if it's part time, u gotta report it. u can still get benefits (reduced obvs) but if u don't report at all they'll consider it fraud

Another vote for claimyr.com here 🙋‍♀️ After struggling with the NY unemployment phone system for literally weeks, I used them and got connected to an agent in about 45 minutes. The agent was able to push my IDme verification through manually. Best decision I made throughout this whole unemployment mess.

idk why no one is saying the obvious but have you tried using a different device completely? my phone kept failing but my roommates iphone worked first try. something about the camera quality makes a huge difference.

go to ur local unemployment office in person!! seriously, waiting on phone or for website updates is useless. I went down to the office after having the exact same problem and they fixed it on the spot. bring ID and both bank account info with you.

My roommate is dealing with the EXACT same issue right now! He's been waiting for 3 weeks for a payment after changing banks. Called every day and finally got through yesterday - they told him his payment was "flagged for manual review" and is still being processed. Such BS.

Try calling (888) 209-8124 early in the morning like 7:55am (they open at 8) and keep hitting 0 repeatedly when the automated system picks up. Sometimes this bypasses the queue. Worked for me once!

Ya your benefits are done. I was in the same situation and finally got through to them after using claimyr.com - agent told me I needed to file a whole new claim since mine was exhausted. Getting through to a human was literally the only way I got a straight answer.

I'm so fed up with this broken system I can't even. Been on unemployment since october after getting laid off and every other week theres some new hurdle. Between the website crashing constantly, impossible phone lines, and now these confusing security texts, it's like they WANT us to fail. the whole ny unemployment system needs to be rebuilt from scratch i stg

After spending 3 weeks trying and failing to get through to ny unemployment on my own (literally hundreds of calls), I broke down and tried claimyr.com - had a real live unemployment agent on the phone within 2 hours who confirmed all my account details AND explained which notifications were legitimate. Best decision I've made in this whole unemployment nightmare.

jus walk in2 unemployment office n refuse to leave till they fix it. worked for me lol but I had to wait 4 hours

have u tried requesting a direct deposit instead of the keybank card? Sometimes easier to set up new payment method than fix issue with current one. Go into ur account settings and see if u can update payment preferences