NY Unemployment Payment Not Showing for Week After 8/15 - Still Showing Previous Payment from 8/16 Instead of Current Week

Just certified for my weekly unemployment on Sunday and I'm having a weird problem. The system is still showing last week's payment from 10/18/2021 that was released on 10/19/2021, but nothing for this current week. My account details show: Start/Effective Date: 07/26/2021 Benefit Year Ending Date: 07/31/2022 Weekly Benefit Amount: $468.00 Maximum Amount Payable: $12,168.00 Effective Days Remaining: 101 According to the system, I last certified for benefits for the week ending 08/15/2021, and my payment for that week was released on 08/16/2021. I certified on time like always and I didn't work or change anything. The system usually updates by Tuesday with my new payment. When I log into uihp2.labor.ny.gov, I can see all my information, including the note about Weekly payments for $600 showing "O" under the "Effective Days" column, and Debit Card or Direct Deposit under the "Type" column, which are the Federal Pandemic Unemployment Compensation (FPUC) payments. I understand that each day in a week (Monday through Sunday) that I qualify for benefits is called an effective day, with a maximum of 4 effective days each week. I know I need to qualify for all 4 effective days to receive my total weekly benefit rate. But I haven't worked at all, haven't received vacation pay, and have been available every day. Has anyone else experienced this delay? Is the NY unemployment system having issues this week or should I be worried something's wrong with my claim? Usually by 6:37 my payment information would have updated.

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42 comments

Natasha Ivanova

Here's my comprehensive guide to dealing with payment delays (I'm a former UI claims specialist): 1. First, don't panic. System delays are common, especially after holidays or system updates. 2. Wait 72 hours (3 business days) from your certification date before taking action. 3. Check if there are any system-wide alerts on the NYSDOL website or Twitter. 4. If no payment by day 4, you need to contact them. The phone system is absolutely overwhelmed, so you have two options: - Keep calling the main line (good luck) - Use a service like claimyr.com that will navigate the phone system for you and get you to a rep 5. When you speak with someone, ask specifically about your payment status and if there are any pending issues or holds on your account. 6. Request they make notes in your file about the call. 7. If they say it's processing, get a timeframe estimate. The system is incredibly backlogged still, but most payment delays are just processing issues that resolve themselves. If you do need to call, be prepared with your claim info and be specific about the issue.

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- 23d