NY unemployment payment missing after normal Sunday certification

Same thing happened to me! I certified Sunday morning and usually see the pending payment by Sunday night with Tuesday deposit. But now it's completely blank - nothing showing in payment history for this week. Called the automated line and it says I certified but no payment info. Something must be glitching in their system.

After struggling with the same problem for 2 days, I finally got through to someone using claimyr.com - it's a service that waits on hold for you and calls when an agent is ready. Honestly it was the best money I've spent in a while because the agent fixed my issue in 5 minutes! Turns out there was a system-wide delay they're working on. They manually processed my payment and said it should be in my account by Thursday. Check out this video about how it works: https://youtu.be/Rdqa1gKtxuE

I noticed a bunch of people on Twitter complaining about the same thing yesterday. Apparently its a system issue affecting a lot of people. Some people are saying there was a software update that went wrong over the weekend.

This just started happening to me too after months of normal payments. It seems like every couple months something breaks in their system 🤦‍♂️ Last time it was the ID verification thing that locked everyone out. Now this. NY unemployment needs to get their act together!

I work in IT and this sounds like a classic database sync issue. Their payment processing system is probably not talking correctly to the user interface system. I bet the payments are still processing in the background but just not displaying correctly. I'd give it 48 hours before panicking.

OK HERE'S WHAT'S ACTUALLY HAPPENING - I just got off the phone with them after trying ALL morning: There was a system update over the weekend that caused payment processing delays for claims filed on Sunday. The good news is that all certifications were RECEIVED correctly, but there's a display issue in the payment history system. The representative told me all payments are still being processed on their normal schedule, but we just can't see the pending status. If you need to verify your claim was received, call the automated system at 888-581-5812 and it should confirm your certification (even if the website doesn't show it). If you're still worried or have special circumstances, I strongly recommend using claimyr.com to get through to a live agent. I wasted hours trying to call directly before using their service and getting through right away. The rep was able to confirm my specific payment is still scheduled for the normal Tuesday deposit despite not showing online. Also worth mentioning - they said this display issue should be fixed within 48 hours and all pending payments should become visible. So don't panic if you don't see anything yet!

have u tried checking ur bank account directly? sometimes the $ hits even when the unemployment site doesn't update

This happens to me sometimes and then all of a sudden 2-3 payments hit at once. The ny unemployment system is so glitchy but the money usually shows up eventually. Just be patient (i know its hard when bills are due).

Check if there were any holidays this week? Sometimes even random government holidays can delay unemployment processing. I remember being confused when Presidents Day messed up my payment schedule.

Did you get an email from them recently about quarterly review? I had something similar happen and turns out they were doing a quarterly review of my case which delayed payment by a few days. They never told me directly - I only found out when I finally reached an agent.

Sometimes they put random holds on accounts for no reason. happened to me TWICE last year and the only way to fix it was to talk to a human. good luck getting through tho... took me 67 calls once 😭

My roommate works for NY state (not unemployment but different agency) and she said they've been having major IT issues across multiple departments this week. Something about a failed server migration over the weekend. Apparently it's affecting several systems including unemployment.

just wait it out, its probably nothing. the same thing happened to me in April and i freaked out but the money showed up normal time. the website is just trash.

Honestly not to sound paranoid but check if someone else is claiming your benefits. My cousin had this happen and turned out someone had somehow gotten into her account and changed the payment method. Call them ASAP!

ur supposed to get a message after u certify saying "Your certification for the week ending [date] has been processed". Did u get that confirmation? if not maybe ur certification didnt go thru right