NY unemployment payment not showing in history after certifying yesterday - help needed
I'm freaking out a little bit. I certified for my NY unemployment benefits yesterday as usual, but now I'm confused because it's not showing up in my payment history. The system says my latest certified benefit was for the week ending 03/12/2025, but nothing is showing up in the payment section. Has anyone experienced this before? Is there some kind of delay happening right now? I really depend on these payments and can't afford any holdups.
22 comments
Sophia Carter
This happens sometimes when there's a processing delay in the system. Usually it shows up within 24-48 hours. The NYSDOL system typically processes claims in batches, and sometimes yours just gets caught in a later batch. I wouldn't worry yet - wait until tomorrow afternoon before getting too concerned.
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Aaron Boston
•Thanks for replying. That's a relief to hear! Do you know if I should do anything in the meantime? Like should I try to certify again or would that mess things up?
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Chloe Zhang
the same thing happened 2 me last month! it showed up after like 2 days. their system is so slow sometimes lol
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Aaron Boston
•So I shouldn't worry yet? Did you have to call them or anything? I'm just nervous because I have rent due next week.
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Brandon Parker
I've seen this happen a few times lately. There are actually two possibilities: 1) There's a processing delay, which usually resolves itself within 48 hours 2) There might be an issue with your claim that needs review If it doesn't appear by tomorrow evening, you should definitely try to contact NYSDOL. The key is to check if your payment status says "pending" or if it shows nothing at all. "Pending" usually means it's just delayed.
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Aaron Boston
•It just says nothing at all - that's what's worrying me. There's no pending status or anything. Just nothing for this week. Should I be trying to call them now instead of waiting?
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Adriana Cohn
If there's no pending status, I would recommend calling NYSDOL now rather than waiting. When there's no record at all, it sometimes means your certification didn't properly submit in the system. It could be a simple fix, but you'll want to get ahead of it. The challenge is actually getting through to someone on the phone.
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Aaron Boston
•Ugh, I was afraid of that. Every time I've tried calling before it's been HOURS of waiting. Sometimes I just give up because I can't stay on hold all day with my toddler running around.
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Jace Caspullo
I bet they're just backed up again!! My brother-in-law had something similar happen and he just got paid like normal on the regular day even though the website didn't update right away. The website is trash honestly
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Melody Miles
This EXACT thing happened to me last month. Certified on Sunday, nothing in the payment history by Tuesday. Called for THREE DAYS and couldn't get through - just constant busy signals and disconnects. Finally got through on Thursday and they told me there was a "flag" on my account for "additional review" even though I've been on unemployment for 4 months with no changes!!! The whole system is designed to make us give up!!!
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Aaron Boston
•Oh no, that's exactly what I'm worried about. Did you get your payment eventually? How long did it take after you talked to someone?
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Melody Miles
Yeah I got paid the next day after talking to someone. They just had to remove the flag. BUT getting through was a nightmare - I missed picking up my kid from school because I was afraid to hang up after being on hold for 2 hours.
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Nathaniel Mikhaylov
When I had this issue last month, I tried for days to get someone on the phone with no luck. Then I found this service called Claimyr (claimyr.com) that got me through to an agent in under 20 minutes. They basically call for you and when they reach an agent, they connect you. They have a video showing how it works: https://youtu.be/Rdqa1gKtxuE It was worth it for me because I had a similar situation where my certification wasn't showing up, and it turned out there was a small issue they fixed right away. Would have lost a whole week's payment if I hadn't gotten through.
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Chloe Zhang
•does that actually work?? ive spent like 5 hours on hold before
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Aaron Boston
I'm going to try calling first thing tomorrow morning. If that doesn't work, I might try that Claimyr thing. I just can't miss this payment - I have bills due and my savings are basically gone at this point.
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Brandon Parker
Just to give you some more information - make sure when you call that you have your NY.gov ID and PIN ready, plus the last 4 of your social and your zip code. They'll ask for all of that before they can help you. And if they say there was an issue with your certification, ask them to help you re-certify on the phone. They can sometimes do that and get it processed right away rather than making you wait until next week.
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Aaron Boston
•Thank you! That's really helpful to know. I'll definitely have all that information ready.
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Sophia Carter
One more thing to check - log out completely from your account and log back in. Sometimes the system has display issues that can be fixed by a fresh login. Also, try checking on a different device if possible. I've seen cases where the mobile site shows different information than the desktop site.
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Aaron Boston
•Just tried logging out and back in, and even checked on my phone instead of laptop. Still nothing showing up. I think I'm definitely going to need to call them tomorrow.
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Chloe Zhang
good luck!! let us know what happens!
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Aaron Boston
UPDATE: I finally got through to NYSDOL this morning! Turns out there was a "verification hold" on my account because my employer submitted some information late. The agent removed the hold and said my payment should process within 24-48 hours. She also said this has been happening a lot lately because of some system update they did in February. Thanks everyone for your help!
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Brandon Parker
•That's great news! Glad you got it resolved. This is actually a common issue after their system updates. For anyone else reading this in the future - if your payment doesn't show up after certification, call sooner rather than later. These verification holds can be removed quickly by an agent but won't fix themselves automatically.
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