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@OP - were you able to get through to someone? If you're still stuck, I also had luck emailing my local state assembly member's office. They have special liaisons at unemployment who can sometimes expedite these cases, especially when there's a technical issue like ID.me verification problems.
Update: I tried the Claimyr service that was suggested and finally got through to an agent yesterday! You were right - they were able to update my name in the system and override the ID.me issue. They told me to wait 48 hours and then try filing the new claim again. Fingers crossed it works this time! The agent also said they'd process my missing payment from last week once the new claim goes through. Thanks everyone for your help!
That's awesome news! So glad you were able to get through and get it resolved. The name mismatch issue is such a pain but once you get the right person on the phone they can usually fix it pretty quickly. Hopefully your new claim processes smoothly and you get those back payments soon. Thanks for updating us - this thread will definitely help other people dealing with the same issue!
Great to see this got resolved! For anyone else who might face a similar name mismatch issue with ID.me verification, here's a quick summary of what worked: 1. Try the Claimyr service to actually reach an agent (seems to be the most reliable way based on this thread) 2. Have your legal name change documents ready when you call 3. The agent can update your name in the NYSDOL system and provide an ID.me workaround 4. Keep certifying weekly even while dealing with the issue 5. As backup options: contact ID.me support directly, try the technical support line at 1-855-528-5618, or reach out to your state representative The key seems to be getting past that initial phone barrier - once you talk to an actual person, they can usually resolve the name mismatch pretty quickly. Really helpful thread for anyone dealing with expired benefit years and verification problems!
works fine for me! been using it to pay my roommate rent since i lost my job. no issues with DOL or anything
I've been using my KeyBank unemployment card with Cash App for about 3 months now with no problems at all. The setup was pretty straightforward - just added it like any regular debit card. One thing I noticed is that Cash App sometimes takes a small fee for instant transfers, so I usually just do the free standard transfer that takes 1-3 business days. Haven't had any issues with NYS Department of Labor either - they don't seem to care what you do with the money once it's on your card, as long as you're meeting your other unemployment requirements.
Don't forget about New York State Disability Insurance if you're temporarily unable to work due to illness or injury. It's separate from unemployment but might provide some income while you're recovering. You pay into it through payroll deductions so you might be eligible even if you don't qualify for UI.
I work in HR and deal with these questions a lot. The key thing to understand is that New York has two separate systems: unemployment insurance (UI) through NYS Department of Labor and temporary disability insurance (TDI). If you can't work due to health issues, TDI is usually the better option - it pays up to 50% of your average weekly wage for up to 26 weeks. You're eligible if you've been paying into the system through payroll deductions. For UI, you'd need to prove you can work within your medical restrictions and are actively seeking jobs you can physically perform. The confusion comes from people calling disability benefits "medical unemployment" when they're really different programs with different eligibility rules.
This is really helpful! I had no idea there were two separate systems. So if I understand correctly, if my health issues started while I was employed and I've been paying into TDI through payroll deductions, that would be my better bet than trying to navigate the unemployment system? Do you know if there's a waiting period for TDI benefits, or can you apply right away when you become unable to work?
Keep filing your weekly claims even if your employer contests! A lot of people stop filing thinking they have to wait for the decision but you'll lose those weeks if you don't certify. You can always pay back overpayments later if needed but you can't go back and claim weeks you missed.
Just wanted to add that if your employer does contest the claim, don't panic! I went through adjudication last year and it took about 3-4 weeks to get a determination. The fact that you have documentation about the safety issues you reported could actually work in your favor - retaliation for reporting workplace safety violations is illegal and can strengthen your case. NYS Department of Labor adjudicators do consider the circumstances around terminations. Keep detailed records of everything and stay on top of your weekly certifications like Santiago mentioned. The process is stressful but manageable if you stay organized.
This is really helpful to know! I was getting anxious about the whole process but hearing that 3-4 weeks is normal for adjudication makes me feel better. I'm definitely going to keep everything organized and continue filing weekly. Do you remember if they contacted you during the adjudication process or did you just have to wait for the final determination?
Libby Hassan
ugh the whole moving thing is such a pain with government benefits... had to deal with this when i moved from westchester to buffalo last year and it took forever to get someone on the phone at NYS Department of Labor to confirm everything was updated correctly
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Hunter Hampton
•Really? That's surprising because when I moved it was pretty straightforward through the online system.
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Bruno Simmons
Just want to echo what others have said - moving within NY state doesn't affect your unemployment eligibility at all. I actually work as a benefits counselor and see this question a lot. The key things to remember: 1) File online at my.ny.gov using your current Buffalo address, 2) Have your employment history from your Syracuse job ready, and 3) You don't need to do anything special about the county change. The system is designed to handle intrastate moves seamlessly. Good luck with your claim and the job search in your new city!
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Clay blendedgen
•@Bruno Simmons thanks for the professional insight! As someone who just went through a similar move Manhattan (to Albany ,)I can confirm the process was smooth. Filed online with my new address and got approved within the standard timeframe. The only thing I d'add is make sure you keep documentation of your move date in case they ask - I had my lease agreement ready but they never requested it. @Tristan Carpenter you should be all set following Bruno s advice!'
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Lola Perez
•@Bruno Simmons This is exactly the kind of expert advice I was hoping to find! I m'actually in a very similar situation - just moved from Rochester to NYC for my partner s'job and got laid off right before the move. Your step-by-step breakdown makes this so much clearer. I was overthinking the whole process and worried I d'have to deal with different regional offices or something. Really appreciate you taking the time to explain this from a professional perspective!
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