NY unemployment payment missing after certifying for 09/12/2023 - Payment history stops at 09/06 despite having $11,780 remaining benefits

I just logged into my ny unemployment account to check my payments and something weird is happening. My screen shows that I certified for benefits for the week ending 09/12/2023, but the payment hasn't been released yet. The last payment showing on my account is from 09/06/2023 for the week ending 09/05/2023. My Benefit Year Ending Date is 04/17/2024 with a Weekly Benefit Amount of $217 and I still have about $11,780 left in my Maximum Amount Payable. I have 82 Effective Days Remaining. When I log in to uihp2.labor.ny.gov/UBCI, I can see my Latest Transaction(s) as of today, and it clearly shows "You last certified for benefits for the week ending 09/12/2023" but then only shows "Your payment for the week ending 09/05/2023 was released on 09/06/2023." There's this explanation on my account about how payments work: "Weekly payments showing '0' under the 'Effective Days' column, and Debit Card or Direct Deposit under the 'Type' column, are the Federal Pandemic Unemployment Compensation (FPUC) payments." It also says something about effective days: "Each effective day represents one-fourth of your total weekly benefit rate. There is a maximum of 4 effective days each week, and you must qualify for all 4 effective days in order to receive your total weekly benefit rate. For each day in the week that you are not eligible to receive benefits, you will receive one less effective day, which is equivalent to one fourth of your weekly benefit rate." I've been certifying on time every week just like normal and haven't changed anything. Has anyone else had this problem where they certified but the payment just doesn't show up in the system? Do I need to call them or will it fix itself? This has never happened before and I really need this money for rent next week.

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40 comments

Carmen Diaz

After spending HOURS trying to get through to unemployment on the phone with no luck, I tried this service called Claimyr. It was amazing - they called the unemployment line for me and when they got through to a live agent, they connected the call to my phone. Talking to an agent got my missing payment processed right away and the money was in my account the next day. Best decision I ever made after wasting my whole day trying to call myself! Check out this video about how it works: https://youtu.be/Rdqa1gKtxuE

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- 1M

Maya Patel

Ok here's what you need to do. This happened to me a few months ago and I figured out how to fix it. First, take screenshots of everything - your certification history, payment history, etc. You'll need these if you have to call. Second, check if there are any questionnaires in your account you need to complete. Sometimes they add these without notifying you. Third, if nothing shows up by tomorrow, you NEED to call them. The issue won't resolve itself. The best time to call is right when they open at 8:00am or between 4:30-5:00pm when call volume drops. If you can't get through (which is likely), try using claimyr.com - it's a service that calls for you and connects you when they get an agent. I was skeptical but it worked when I was desperate. Also, check your bank account directly - sometimes the payment posts to your bank even when it's not showing in the unemployment system. Don't wait on this. The longer payment issues go unresolved, the harder they can be to fix. Good luck!

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- 26d