UI System Says I Certified for 7/28 Benefits But Payment Released on 7/29 Not Showing in Payment History

I certified for my benefits yesterday but it's not showing up in my transactions. The system is telling me I already claimed for the week, but when I check my payment history there's nothing there. According to my UI account page, under "Latest Transaction(s) as of 08/06/2024", it says I last certified for benefits for the week ending 07/28/2024, and that my payment for the week ending 07/28/2024 was released on 07/30/2024. But I don't see this payment anywhere in my payment history. The page shows information about weekly payments for $700 showing "0" under the "Effective Days" column, and Debit Card or Direct Deposit under the "Type" column, which are supposedly the Federal Pandemic Unemployment Compensation (FPUC) payments. There's also this explanation about Effective Days that says: "Each day in a week (Monday through Sunday) that you qualify for benefits is called an effective day. There is a maximum of 4 effective days each week, and you must qualify for all 4 effective days in order to receive your total weekly benefit rate. For each day in the week that you are not eligible to receive benefits, you will receive one less effective day, which is equivalent to one fourth of your weekly benefit rate. For example, if you are not available to work one day in a week, or if you have worked any part of a day, or have received vacation or holiday pay for one day in a week, your benefits will be reduced by one effective day (the same as one-quarter of your benefit rate). You can receive a maximum of 104 effective days on your claim." But this doesn't explain why my latest certification isn't showing up. Anyone else experiencing this issue or know what's going on? I'm starting to worry my payment won't come through.

0 coins

19 comments

Romeo Quest

•1y

DETAILED SOLUTION FOR TRANSACTION ISSUES: If you're having issues with transactions not showing up, here's what you need to know: - First, wait 48 hours. The system often has delays - Check that your claim wasn't flagged for identity verification - Make sure you answered all weekly questions correctly - If nothing shows up after 48 hours, you NEED to speak with an agent Best way to reach them: 1. Use claimyr.com to get through (costs money but works) 2. Call right when they open at 8am 3. Keep detailed records of your certification dates Remember: screenshots of everything! The system is overwhelmed and glitchy rn

0 coins

Dmitri Volkov

•1y

Had this exact same issue last week! The system showed I certified but nothing in payment history for like 3 days. Turns out there was some backend processing delay on their end. Finally showed up on day 4 with the correct date. The NY DOL system has been having major issues lately - I think they're doing system updates or something. Keep checking every day and definitely take screenshots like others said. If it's still not there after a week then definitely call or use that claimyr thing people mentioned.

0 coins

Omar Farouk

•1y

This is so frustrating but you're definitely not alone! I've been seeing this issue pop up more and more lately. The NY DOL system seems to be having major backend issues - probably from all the system updates they've been doing. What worked for me was checking both the website AND the mobile app because sometimes they show different info. Also try logging out completely and logging back in. Sometimes that forces a refresh of your data. One thing I noticed is that the "Latest Transaction(s)" section updates faster than the actual payment history, so if it says your payment was released on 7/30, it's probably legitimate even if it's not showing in the history yet. Definitely keep those screenshots though! And if it's still not there by Monday, I'd call first thing at 8am or try that claimyr service people mentioned. The delays are real but payments are still going through eventually.

0 coins