NY unemployment: 28 effective days remaining but can't certify after 9/12/2021 - claim still active until March 2022

When did ur BYE date pass? The system sometimes glitches after your BYE date even if you have days left. You might have to submit a new application.

After trying to call for DAYS with no luck, I found this service called Claimyr (claimyr.com) that got me connected to a real person at ny unemployment in like 30 mins. Talking to the agent fixed my certification issues right away. Best money i ever spent to get my benefits flowing again! Check out their explainer vid: https://youtu.be/Rdqa1gKtxuE

The same thing happened to me a few weeks ago! The certification button just disappeared. It turned out that they put a hold on my account because they needed to verify my identity again. I never got any notification about it. Had to call and it took FOREVER to get through, but they removed the hold.

This happens when there's a flag on your account. It could be: 1. Identity verification needed 2. They think you worked and didn't report earnings 3. You answered something incorrectly on your last certification 4. They're conducting a random audit Unfortunately, the ONLY way to resolve it is to speak with a rep directly. You can try calling right when they open at 8am or use claimyr.com which is what finally worked for me after two weeks of failed calling. When you get through, ask them to check if there are any "outstanding issues" on your account. They can usually clear them while you're on the phone and reactivate your ability to certify immediately. Also make sure to ask for BACKPAY for any weeks you couldn't certify because of their system error!

Their whole system is a disaster rn. I know ppl who still haven't gotten $ from months ago. Some ppl got random cutoffs, others got overpayment notices for no reason. The certification button sometimes disappears for a day or two and comes back. Check again tomorrow?

I had this EXACT issue. Called 57 times and finally got through. Turns out they needed to verify my ID again for some reason. They never sent any notification about it. Once I talked to someone they fixed it and I could certify again. So frustrating.

Check if there's a message in your account inbox. Sometimes they require additional info but the notification doesn't show up anywhere except in that message center.

dont waste ur time calling! i spent 2 weeks trying to get through. use claimyr.com and you'll get through in under an hour. fixed my missing certification button issue on the spot.

My theory: the regular UI benefit may have ended even though u have effective days left. It's all super confusing with all the program changes. You must call to know for sure. 😡

Are you sure you're not trying to certify on the wrong day? Sounds dumb but I made that mistake once. You can only certify Sunday-Friday for the PREVIOUS week.

Ok so here's what happened to me. The same thing - had days left but couldn't certify. Called (took FOREVER) and found out that even though my benefit year hadn't ended, because I had worked during my claim period (like you said you did), I needed to file a new claim! The rep helped me file a new claim while on the phone and got my certification button back. You DEFINITELY need to speak with someone.

this happened to me too and it was because they detected that i started working again (even tho i only worked 1 day lol). had to call and get it fixed. the unemployment system is a joke 🤡

have u tried accessing ur account on a computer instead of ur phone? sometimes the mobile version doesn't show all options

They might have put you on a quarterly review. Happens after 3 months sometimes, especially if you worked during your claim period. You absolutely need to call them - no way around it.

DEFINITELY call! A friend of mine lost 4 weeks of benefits because they didn't call right away when their certification button disappeared. Don't wait!

I've been dealing with NY unemployment for 18 months now and the system is just broken. Sometimes the certification option disappears randomly and reappears a day later. Sometimes it means there's a hold. Sometimes it means you need to call. There's literally no way to know without talking to someone. When you finally get through, make sure they check ALL possible issues and don't just give you a quick answer.