New York Unemployment

Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.

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Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!

Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.

Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.

An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!

Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.

IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

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  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

Sophia Bennett

"UI Benefits Account Issue on NY DOL Website - Error Message Preventing Access Since Sept 11, 2021"

I just tried logging into my unemployment account on September 11th at 2:13 pm and got this weird error message on the New York State Department of Labor website. The exact error said: "There is an issue with your UI benefits account. Please call the Telephone Claims Center at 1-888-209-8124 during regular business hours. Hearing impaired individuals, who have Telephone Device for the Deaf (TTY/TDD) equipment, may call a relay operator at 1-800-662-1220 and requesting the operator to call 1-888-783-1370. Service at this number will only be provided to callers with TDD equipment." I have no idea what's going on. My last payment came through fine like a week ago. Has anyone else seen this message? I've been trying to call that 1-888-209-8124 number for TWO DAYS STRAIGHT but it just keeps saying all agents are busy. I literally can't check my claim status, see my payment history, or certify for this week. The error appeared on the "Error Information" page after I logged into the NY DOL website at applications.labor.ny.gov. There was just the error message and a "Cancel and Return" button at the bottom, but nothing explaining what the actual issue is with my account. The website header had all the normal navigation options like "COVID-19 Vaccines," "Services," "News," "Government," etc., but I can't access any of my UI information. What am I supposed to do if I can't even talk to someone? Is the system just overloaded because of COVID-19 related claims? Has anyone else run into this specific error message recently and managed to resolve it?

i had this happen. turns out my account was HACKED. someone tried to change my direct deposit info. definitely call asap and tell them you need to verify your identity and banking info!

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omg now im really freaking out. were you able to get it resolved??

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Yes! But only after I got through to a person. They had to put additional security measures on my account. Check your email spam folder too - they might have sent you alerts

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tip from someone who used to work at a call center: press 0 repeatedly during the automated menu. sometimes it triggers the system to put you through to an agent faster. not sure if it works with unemployment but worth a try

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Benjamin Carter

NY unemployment: 28 effective days remaining but can't certify after 9/12/2021 - claim still active until March 2022

I still have 28 effective days remaining on my account but there's no option to certify my claim anymore. My benefit year ending date shows as March 6, 2022 with a weekly benefit amount of $504.00. My maximum payable is $13,104.00. I've been working throughout most of 2020 and only started collecting unemployment in March 2021. When I log in to uihp2.labor.ny.gov, I can see my payment history and that I last certified for benefits for the week ending 09/12/2021, but now the certification option has disappeared completely. According to my official record of benefit payment history, my current claim shows: - Start/Effective Date: 03/01/2021 - Benefit Year Ending Date: 03/06/2022 - Weekly Benefit Amount: $504.00 - Maximum Amount Payable: $13,104.00 - Effective Days Remaining: 28 I checked the NY Department of Labor website around September 1, 2021 at 2:13 pm, and everything looked normal. It shows my latest transaction as of 09/12/2021, confirming that I last certified for benefits for the week ending that date. But when I tried to certify again, the option is gone. Do I need to file a new claim even though my benefit year hasn't ended yet and I still have 28 remaining days? The system is showing my claim is still active but won't let me certify! Anyone else experiencing this issue with the NY Department of Labor unemployment system?

DEFINITELY call! A friend of mine lost 4 weeks of benefits because they didn't call right away when their certification button disappeared. Don't wait!

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I've been dealing with NY unemployment for 18 months now and the system is just broken. Sometimes the certification option disappears randomly and reappears a day later. Sometimes it means there's a hold. Sometimes it means you need to call. There's literally no way to know without talking to someone. When you finally get through, make sure they check ALL possible issues and don't just give you a quick answer.

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Thanks for the advice! Really appreciate your insight after dealing with this for so long.

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Maxwell St. Laurent

Been trying to get through to NY unemployment since August - constant busy signals and hang ups

I filed my claim back in August and haven't seen any progress on my application for almost 3 months now. Every single time I try calling the ny unemployment office, I get a busy signal and then it just disconnects me. I've been trying different times - early morning, late afternoon, middle of the day - nothing works. The website just shows my claim as 'pending' with no other information. My savings are almost completely gone at this point and my landlord is getting impatient. Has anyone managed to actually speak to a real person there? This is beyond frustrating.

I had similar issue but when I finally got thru agent said they couldn't find my claim in the system at all!!! Had to reapply from scratch and then wait another 6 weeks. Check that your claim is actually in their system.

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That's terrifying. How did you eventually confirm it was in their system?

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Had to talk to an agent... which meant more endless calling 😑 But seriously, might be worth the effort of using claimyr.com like others mentioned just to confirm your application wasn't lost

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after 2 months of the same busy signal BS i broke down and used claimyr. got through to an agent who fixed my claim that day. my benefits hit my account 2 days later. was in the EXACT same position as you.

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Leo McDonald

Fed up with contradictory NY unemployment advice - who actually knows what they're talking about?

I've been lurking in various forums for weeks now trying to make sense of my unemployment situation, and I'm getting increasingly frustrated. Everyone seems to have a different opinion about how the system works. One person says "call this number" while another swears that number is useless. Someone claims you need to upload specific documents, then someone else says those aren't necessary at all. My claim has been pending for almost 2 months now (filed in early March after my tech company downsized), and I'm seeing people who filed after me already receiving payments. When I check my account online, it just says "pending review" with no explanation. I've tried calling at least 25 times in the past three weeks and either get disconnected or spend hours on hold only to get cut off. It's maddening that there's no consistent information. I'm starting to think nobody actually understands how NY unemployment really works - not even the people giving advice. My savings are getting dangerously low, and I need to know what steps will ACTUALLY help me get this resolved. Is there anyone here who has legitimate, proven knowledge about how to navigate this system? Or are we all just sharing random experiences that may or may not apply to others?

After struggling for months, I finally found a strategy that works. Call right at 8:00am, press 1-9-2-1 when prompted (skips some menus), and if you get disconnected, call back immediately. Took me 38 tries in one day but finally got a human who fixed everything.

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tried this for 2 weeks straight, still never got through 😭

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I tried calling at different times and found 10:30am and 2:45pm seem to have slightly shorter wait times for some reason

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you wanna know who ACTUALLY knows what they're talking about? NO ONE. not even the unemployment office themselves. it's all a giant experiment and we're the lab rats.

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Taylor To

NY unemployment suddenly shows 100 effective days out of nowhere - what happened?

So I logged into my account yesterday to certify like I always do, and noticed something really strange. Last week my effective days remaining was at 0, but now it's suddenly showing 100 days! I've been on regular UI since April after my marketing position was eliminated. I haven't received any emails or notifications about this change. Is this a glitch or did they automatically extend my benefits? I'm worried about claiming this week in case there's some system error and they make me pay it all back later. Has anyone else experienced their effective days suddenly increasing without warning? I tried calling the hotline but kept getting disconnected after waiting 45+ minutes.

Why does everyone run to reddit first instead of just calling unemployment? 🤦‍♂️ Literally a 5 minute phone call would answer this definitively.

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Fair point, I take it back. The phone system is trash.

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Use claimyr.com - only way I've been able to actually reach an agent in the past 6 months

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This happened exactly one year after you first applied for benefits, right? That's when the system automatically evaluates you for a new benefit year. Totally normal.

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No, actually I've only been on unemployment for about 6 months, since April.

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Ah, then it's definitely the Extended Benefits program. Still normal, just different trigger.

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