New York Unemployment

Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.

Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.



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Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

DEFINITELY call! A friend of mine lost 4 weeks of benefits because they didn't call right away when their certification button disappeared. Don't wait!

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I've been dealing with NY unemployment for 18 months now and the system is just broken. Sometimes the certification option disappears randomly and reappears a day later. Sometimes it means there's a hold. Sometimes it means you need to call. There's literally no way to know without talking to someone. When you finally get through, make sure they check ALL possible issues and don't just give you a quick answer.

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Thanks for the advice! Really appreciate your insight after dealing with this for so long.

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Why does everyone run to reddit first instead of just calling unemployment? 🤦‍♂️ Literally a 5 minute phone call would answer this definitively.

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Fair point, I take it back. The phone system is trash.

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Use claimyr.com - only way I've been able to actually reach an agent in the past 6 months

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This happened exactly one year after you first applied for benefits, right? That's when the system automatically evaluates you for a new benefit year. Totally normal.

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No, actually I've only been on unemployment for about 6 months, since April.

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Ah, then it's definitely the Extended Benefits program. Still normal, just different trigger.

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After struggling for months, I finally found a strategy that works. Call right at 8:00am, press 1-9-2-1 when prompted (skips some menus), and if you get disconnected, call back immediately. Took me 38 tries in one day but finally got a human who fixed everything.

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tried this for 2 weeks straight, still never got through 😭

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I tried calling at different times and found 10:30am and 2:45pm seem to have slightly shorter wait times for some reason

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you wanna know who ACTUALLY knows what they're talking about? NO ONE. not even the unemployment office themselves. it's all a giant experiment and we're the lab rats.

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NY unemployment account error - "Issue with UI benefits" message and can't reach 1-888-209-8124 phone support to access $1,236 in pending payments

I was checking my claim status yesterday when suddenly got kicked out of my account. When I tried to log back in today, September 13, 2021 around 2:15 pm, I got this weird error message on the New York Department of Labor website. I took a screenshot of it. The exact error message says: "There is an issue with your UI benefits account. Please call the Telephone Claims Center at 1-888-209-8124 during regular business hours. Hearing impaired individuals, who have Telephone Device for the Deaf (TTY/TDD) equipment, may call a relay operator at 1-800-662-1220 and requesting the operator to call 1-888-783-1370. Service at this number will only be provided to callers with TDD equipment." This happened while I was on the applications.labor.ny.gov website, specifically on the "My Online Services" page before it redirected me to the "Error Information" page. The page has the New York State header with links to COVID-19 Vaccines, Services, News, Government, and Department of Labor at the top. I've been trying to call the 1-888-209-8124 number since 8am this morning but can't get through - just endless busy signals or the automated system hangs up on me after saying "high call volume." This is stressing me out since I haven't received my payment for the past 2 weeks and rent is coming up soon. I'm owed about $1,236 in benefits and I absolutely need this money to pay my bills. Has anybody else experienced this type of error message? Any suggestions on how to actually talk to a human being there? The website has a "Cancel and Return" button at the bottom, but clicking it just takes me back to the same error. I'm desperate at this point and have been trying different times of day to call but nothing seems to work. Is this happening because of something COVID-related? I noticed the website has COVID-19 information at the top. Should I try visiting a physical Department of Labor office instead of calling?

lol welcome to ny unemployment hell 😂 where the rules are made up and your time doesn't matter

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Something similar happened to me in July. They needed to verify my identity again because of "suspicious activity" even though I'd already verified it twice before. The whole system is just broken af.

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I heard from someone who works at NYSDOL (friend of a friend) that their computer system had a major update that went wrong and affected about 20% of all active claims. They're working on a fix but it's taking forever because their tech is from like the 1980s 😩

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not surprised their systems are ancient. have you seen their website? looks like it was designed when aol was still popular lol

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Why is nobody talking about contacting our representatives about this?? Call your state assembly person and state senator! That's what I did and their office contacted unemployment on my behalf. Had my issue resolved within 48 hours. These offices deal with constituent services and can often get through to agencies when we can't.

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I'll try this too! Who did you talk to when you called their office?

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Just called the main office number and asked to speak with whoever handles constituent services for unemployment issues. They took all my info and followed up.

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