


Ask the community...
Why does everyone run to reddit first instead of just calling unemployment? 🤦♂️ Literally a 5 minute phone call would answer this definitively.
Use claimyr.com - only way I've been able to actually reach an agent in the past 6 months
This happened exactly one year after you first applied for benefits, right? That's when the system automatically evaluates you for a new benefit year. Totally normal.
After struggling for months, I finally found a strategy that works. Call right at 8:00am, press 1-9-2-1 when prompted (skips some menus), and if you get disconnected, call back immediately. Took me 38 tries in one day but finally got a human who fixed everything.
I heard from someone who works at NYSDOL (friend of a friend) that their computer system had a major update that went wrong and affected about 20% of all active claims. They're working on a fix but it's taking forever because their tech is from like the 1980s 😩
Why is nobody talking about contacting our representatives about this?? Call your state assembly person and state senator! That's what I did and their office contacted unemployment on my behalf. Had my issue resolved within 48 hours. These offices deal with constituent services and can often get through to agencies when we can't.
Daniel Price
DEFINITELY call! A friend of mine lost 4 weeks of benefits because they didn't call right away when their certification button disappeared. Don't wait!
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Olivia Evans
I've been dealing with NY unemployment for 18 months now and the system is just broken. Sometimes the certification option disappears randomly and reappears a day later. Sometimes it means there's a hold. Sometimes it means you need to call. There's literally no way to know without talking to someone. When you finally get through, make sure they check ALL possible issues and don't just give you a quick answer.
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Benjamin Carter
•Thanks for the advice! Really appreciate your insight after dealing with this for so long.
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