New York Unemployment

Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.

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Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!

Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.

Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.

An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!

Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.

IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

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Emma Davis

Identity theft nightmare with NY unemployment - anyone else dealing with this fraud mess?

So I lost my job in April due to downsizing and filed for unemployment right away. Everything seemed to be processing normally until last week when I tried logging into my account and got locked out. Called the helpline after trying to reset my password with no luck. The rep told me someone had changed all my information - phone number, email, bank accounts - everything! According to them, about $3650 in benefits had already been paid out to an account that isn't mine. I'm freaking out because I never received a penny and now the system shows I've been collecting for weeks! The rep filed a fraud report but said it could take 6-8 weeks to investigate. Meanwhile I have rent due and bills piling up. How am I supposed to survive while waiting for them to sort this out? Has anyone else dealt with identity theft on their unemployment claim? What did you do to speed up the investigation process? The rep suggested I file a police report but wasn't clear if that would actually help.

has anyone tried going to the actual unemployment office in person? wondering if thats faster than calling?

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They dont really have public offices anymore where u can just walk in. everything is phone or online now. its stupid.

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I tried going to a NYS career center but they told me they can't help with unemployment accounts directly. Complete waste of time.

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Make sure you get identity theft protection ASAP! These scammers usually don't stop at just unemployment - they'll try to open credit cards, loans, everything. I recommend LifeLock or similar service. I learned this the hard way after my unemployment was hacked and then suddenly I had 3 new credit cards opened in my name the next month.

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Oh god, that's terrifying. I'll look into that right away.

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ElectricDreamer

Should I certify for the final week of NY unemployment (Sept 5-11) as PEUC/EB programs expire?

So im getting these messages about my unemployment benefits ending and im super confused. Got a notification saying that if im still out of work, the last week to certify for benefits through these programs is September 5, 2021 through September 11, 2021. Does this mean I should certify for this week even though the program is ending? I havent found work yet and really need that last payment. The message specifically says "Our records indicate that you are currently receiving or eligible for PEUC or EB benefits. If you are still out of work, the last week to certify for full or partial benefits through these programs is September 5, 2021 through September 11, 2021." The message also says something about needing to have worked and earned enough wages in covered employment to be eligible for a new claim. The exact wording is "To be eligible for a new unemployment insurance (UI) claim, you must have worked and earned enough wages in covered employment (generally employment where a W-2 should be issued)." I honestly don't understand what this means. Can I reapply after my current benefit year ends? There's mention of a Benefit Year Ending (BYE) date in my payment history, and the notification confirms "You may reapply for UI benefits when you reach the end of your current benefit year. You can find your Benefit Year Ending date (BYE date) in your online Payment History." The notification also mentions "For a limited period of time, NYS DOL will still review eligibility for federal benefits for weeks of unemployment on or before September 5, 2021 once these programs expire." Just looking for clarity - do I certify one more week or not? Anyone in the same boat? This is from NYS DOL (New York State Department of Labor), if that helps.

That stupid message confused me too! Yes, you should certify for that final week if you're still unemployed during Dec 12-18. That's literally what they mean by "last week to certify" - it's the final week the program exists.

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Wow the timing of this post is crazy, I just dealt with this exact issue yesterday. Yes, certify for the final week. That's what they're telling you - that you have one last week to claim benefits before the program ends completely. After that, you'd need to qualify for regular UI which has different eligibility requirements.

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Thanks! Did you have any problems certifying for that last week or did it work as normal?

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Worked just like normal! The system let me certify without any issues. Payment should come through on the usual schedule.

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Zainab Ali

Can't file a new claim on NY unemployment website - ID.me verification keeps refreshing?

Been trying to help a few friends file new claims with NY unemployment this week and running into nothing but walls. When they click to start a new claim, the system either doesn't show the option at all or it takes them to ID.me verification. But here's where it gets really frustrating - after completing the ID.me steps, the page just refreshes or loops back to the beginning instead of moving forward with the claim. One friend tried 8 different times yesterday and just got stuck in an endless cycle. Another one got through ID.me but then the system just dumped them back to the homepage with no claim started. Has anyone actually successfully filed a new claim recently? What browser are you using? Is there some secret trick to make the system actually work?

So I've been dealing with unemployment systems across multiple states for my job (HR consultant). NY is by far the worst implementation of ID.me I've seen. Here's what's actually happening: the identity verification process in ID.me works, but the handshake back to NYSDOL fails because their systems don't properly capture the verification token. It's a technical issue they're aware of but haven't prioritized fixing.

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That makes so much sense. Is there any way to force the handshake to work? Or is it just luck?

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Mostly luck with the website. Your best bet is honestly to talk to a rep who can manually verify and override the system. That's what I tell all my clients to do.

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dont waste ur time with the website tbh. its been broken for months. just call them directly and file by phone. i know the hold times are ridiculous but use claimyr.com to handle the waiting for you. i did this after wasting 2 weeks on the website nightmare.

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second this! filing by phone skips all the id.me nonsense entirely

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Statiia Aarssizan

Why won't ID.me accept my documents for NY unemployment verification?

Been trying for 3 weeks to verify my identity through ID.me for my NY unemployment claim. Every time I upload my drivers license and passport, the system says the images are unclear even though they're perfectly clear photos. I've tried different lighting, backgrounds, even borrowed my daughter's phone with a better camera - nothing works! Then when I try the video verification option, it keeps timing out or saying it can't detect my face. I called the NY unemployment office 17 times and nobody can help me bypass this Id.me nightmare. My claim is sitting there approved but I can't get any payments because of this stupid verification issue. My rent is due next week and I'm getting desperate. Has anyone found a way around this ID.me mess or reached a human who can actually help?

Unpopular opinion maybe, but ID.me worked fine for me first try 🤷‍♂️ Maybe try a different device? I used my ipad and it went through no problem. Some devices have better cameras/processing.

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Lol OK mr. lucky... most of us have tried 10+ devices with no success

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Not trying to brag, just offering a suggestion that worked for me! iPad Pro specifically if that helps anyone.

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After 4 weeks of ID.me rejections, I finally found a workaround! If you request the "ID document verification specialist" option rather than regular verification, you get a different team who are much more helpful. You may need to fail the regular verification 3 times before this option appears though.

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Fernanda Marquez

NY unemployment claim stuck on pending for almost 3 months - need to talk to a real person ASAP

My unemployment claim has been sitting in pending status for 12 weeks now with no movement whatsoever. I've been calling the NY unemployment office daily since mid-February (sometimes 15+ times a day) and it's impossible to get through to anyone. The automated system either hangs up on me or puts me on eternal hold. I've emailed them four times with zero response. Tried messaging on their website portal thing but that's also a black hole. Meanwhile my savings are completely drained and I'm about to miss another rent payment. Has anyone successfully reached a human being there? I'm desperate at this point and need this resolved before I get evicted.

Took me SIXTEEN WEEKS to get my first payment. What a nightmare. Sending you good vibes OP, this system is designed to break people I swear

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16 weeks with no income?? how did u survive???

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maxed out 3 credit cards and moved in with my parents at age 37 🙃 still paying it all off a year later

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Have u tried contacting ur state rep? My cousin works for a state senator and said they have special contacts at unemployment to expedite claims. Worth a shot.

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