NY unemployment showing $0.00 benefit amount since August 2023, claim shows 2021-2022 dates with "continuing to work on application" message

Yep, had the exact same thing last month. Zeroes everywhere and that stupid message about them 'continuing to work on my application.' I thought it would sort itself out but it never did. Turns out there was some issue with my identity verification. After struggling to get thru on the phones for like 2 weeks I finally found a service called Claimyr (claimyr.com) that got me connected with an actual agent in like 20 min. The agent fixed everything on the spot and my payments started coming in the next day. Best money I've ever spent after 3 weeks of stressing about bills.

This totally happened to me! Had to wait about 5 weeks before it finally updated with the correct amounts. The system is soooo backed up lately. If you check your account and still see $0 after 6 weeks, definitely call them.

It's definitely an identity verification issue. The same thing happened to me and I freaked out thinking I wasn't going to get any benefits. I couldn't get through on the phone so I sent about 10 emails before someone finally contacted me. They had me upload my ID and social security card through their secure message system. Two days later everything was fixed and I had my correct benefit amount showing.

Pro tip: when you see this, it almost ALWAYS means there's a hold on your claim that needs manual review. The zeroes are there because the system can't calculate your benefit amount until a human looks at your claim. The message is their generic "we're working on it" response. Look, the NY unemployment system is completely overwhelmed right now. They're still processing thousands of claims from months ago. Your options are: 1. Wait (could be weeks or even months) 2. Call repeatedly until you get through (good luck...) 3. Email them through the contact form (hit or miss) 4. Use a service like Claimyr.com to get through to an agent (costs money but gets you past the busy signals) 5. Contact your state representative's office (they can sometimes help with unemployment issues) I had the exact same zeroes showing up and it took me weeks to find out my former employer had contested my claim even though I was clearly eligible. The system doesn't tell you ANY of this until you actually speak with someone. It's beyond frustrating. Once I finally got through to a real person, everything was fixed in about 10 minutes.

dont waste ur time waiting it out bro. they not gonna fix it unless you call and make them fix it. the system is completely busted. i had to call 48 times before I got through last week.

CHECK YOUR EMAIL FILTERS!!!!! I had this same issue and I missed their identity verification email because it went to spam! They give you like 7 days to respond and then they just put your account on hold with all zeros showing if you miss it.

Lmaooo welcome to the wonderful world of ny unemployment 🤡 Where nothing makes sense and your benefits are made up! Seriously tho, call them asap. The longer you wait the longer itll take to fix

If you check your payment history and you see that $0.00 with the 104 days remaining and no explanation, it usually means one of a few things: - Identity verification issue (most common) - Your employer disputed your claim - There's a wage discrepancy they're investigating - You answered a question on your application that triggered manual review - Your claim got flagged by their fraud detection system Unfortunately, the only way to know for sure is to speak with an agent. The NY DOL phone system is notoriously difficult to get through - they're overwhelmed with calls. I spent three weeks trying to reach someone about a similar issue. Eventually I used a service called Claimyr (claimyr.com) that kept dialing for me and got me through to an agent. Once I finally spoke to someone, they fixed my issue in about 5 minutes - turns out they needed additional wage verification from my previous job. If calling isn't working, you can also try: 1. Using the secure message system on your DOL account 2. Reaching out on Twitter (@NYSLabor) 3. Contacting your state assembly member's office DON'T just wait and hope it resolves itself. That $0 won't magically turn into your benefit amount without intervention. Also, once it's fixed, make sure they backdate your payments to when you first became eligible.

the NY unemployment system is BROKEN. absolute garbage. i had same issue in April. waited 9 weeks for it to "process" before i gave up and jsut found another job. good luck 😂

it means your claim is PENDING. Could be becuz ur ID verification, could be becuz ur employer is contesting, could be a million things. Only way to find out is to call them but good luck getting through lolol

i had this happen and it was becuz my previous employer claimed i was fired for misconduct which was complete BS. i had to fight it and eventually won but took almost 2 months to get any $$. you need to call them asap!!

This happened to me too, exactly the same zeroes everywhere. Turned out that my claim needed to be transferred from my old state to NY since I had just moved here. Had to call about 50 times before getting through. The agent fixed it in like 5 minutes once I reached someone. So annoying that they don't just tell you what's wrong in the system.

Everyone saying "just call them" like it's easy 🤣 I had to use claimyr.com to get through after trying for 3 weeks straight with no luck. System is completely overloaded.

Mine showed this for weeks before I finally got through on the phone. Turned out they needed my birth certificate to verify my identity since their automated system couldn't match my records. Such a stupid system! Why couldn't they just EMAIL me that info instead of making me play detective?!

What did you put for your reason for separation from your last job? If you put anything that sounds remotely like misconduct or voluntarily quitting, it'll trigger a manual review and you'll see those zeros until they complete it.

I'm dealing with the exact same issue right now! Filed in September and still seeing all zeros with that generic "continuing to work on application" message. It's so frustrating because there's literally no way to know what's actually wrong without getting through to someone on the phone. I've been calling every morning at 8am sharp but keep getting the busy signal or that automated message saying they're experiencing high call volume. Has anyone had luck calling at specific times of day? I'm wondering if I should just bite the bullet and try one of those callback services people are mentioning since this is going on week 6 for me now.